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Customer Service Manager

Location:
British Columbia, Canada
Posted:
July 01, 2015

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Resume:

Objective

To obtain a dynamic full time career position within a company that offers room for advancement, continuous learning and personal growth.

Education

University of Calgary Sept 2010 – June 2015

BA in Social Cultural Anthropology

North West Community College Sept 2009 – April 2010

Associate degree in Psychology/Criminology

South Kamloops Secondary Sept 2001 - June 2006

High School Diploma

Certificates

Canfit Pro

CPR – Level C

First Aid - Standard

Clubs and Associations

Chacmool – Archaeology Club – University of Calgary

Kula Ring – Anthropology Club – University of Calgary

AAA – Anthropology Association of America

Experience

School Start – Office Administration Feb 2015 – Current

Responsible for calling our contacts, creating quotes, sending out revisions/ final copies of school supply lists. Putting together school supply kits, shipping out packages, filing P.O’s/invoices, answering the phone and setting up appointments, customer service, tech support, order entry, setting up courier pickups.

Liquor Depot – Assistant Manager May 2010 – May 2015

Cash handling, daily deposit, stocking, recruiting, time management, P and L reports, training, delegating tasks, cleaning, counting and posting cycle counts, loss prevention, payroll, ordering supplies/products, paying for orders, customer service, sending/receiving orders, open/close store, month end, filing/faxing, filing P.O’s, prepping courier bag, working within budgets and trying to meet projected monthly sales, working alongside sales reps to meet their marketing needs and to set up in store tastings, visual merchandising, product knowledge/attending meetings and tastings, volunteer for annual wine festivals, scheduling, assessing profit margins, product rotation, store breakages, staff scheduling, customer follow up on returned goods, sell liquor license/permits

Nanny April 2013 – Nov 2014

Preschool pick up / drop off, made lunches, educated, and did various activities with a 3 year old (he was 5 when I had finished being is Nanny).

Best Western – Head Housekeeper/ Front desk / Banquet Server April 2008 – Dec 2009

House Keeper: Cleaned rooms to best western standards, lifted objects up to 50lbs, placed supply orders, trained new staff, worked as a team player, washed, ironed and folded banquet linen, ordered new linens/sheets when required, delivered items to guests when required

Banquet Server: Helped prep and serve for galas in a professional manner, helped prep and serve for Sunday brunches and offered assistance during busy occasions such as mothers day, and every holiday

Front Desk Operator: checked customers in and out of hotel, provided customer service, cash handled, operated a switch board, made reservations, booked conference rooms, trained new staff, used fax machine, filed payouts, ordered supplies, booked business conferences and catering services for potential guests/clients

Volunteer Experience:

Archaeology Reading Room – Librarian Sept 2012 – May 2013

Checked books in and out, supervised the room during my allotted time twice a week, helped categorize and catalogue new collections, made sure the appropriate text books from each department course were made available for students if requested by the Professors

Big Brothers Big Sisters of Canada – Big Mentor May 2012 – Jan 2014

Acted as a mentor for a 13 year old girl for personal growth and development, participated in BBBS events, hung out outside of BBBS, some activities that we participated in were baking, crafts, movies, horseback riding, day camps, walks/hikes

Interests:

Kayaking, yoga, meditation, knitting, reading, writing, wine tastings, hiking, marathon runner (Color me rad 2013/2014/2015 Calgary) (run for Alzheimer’s 2013/2014 Calgary), violin, biking, hosting events/dinner parties, event planning, crafting (DIY), refurbishing vintage furniture.

References:

Maryann Saranchuk – Former Employer (403) 238 – 0799 (Liquor Depot)

Linda Fujita – Former Employer 250-***-**** (Triple O’s)

Tammie Yearwood – Assistant Manager at West Hillhurst Community Center / Personal Trainer – 403-***-****



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