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Customer Service Human Resources

Location:
San Francisco, CA
Posted:
July 01, 2015

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Resume:

Anne Abrahamian

+1-647-***-**** Toronto, ON acqjk7@r.postjobfree.com

HR Professional

Results-oriented Human Resources associate with over three years experience driving administrative solutions and increasing development. Credited for recruiting results in multiple fields. Strategic business partner with demonstrated ability to build trust, influence decision-making and manage change to attain positive key results. Possess excellent organizational, analytical and people management skills. Accomplished in building leadership talent within organizations to achieve growth and drive change in culturally diverse work environments. Skilled at managing administrative aspects to drive projects through the pipeline. Technical proficiency in Adobe Creative Suite, SAP, Bullhorn, Triton, MS Office, Lotus Notes and Jobvite.

Succession Management

High-Level Confidentiality

HRIS & HR Data Management

Time allocation & Scheduling

Training & Development

Payroll Reconciliation

Professional Experience

ARNOLD WORLDWIDE, Toronto, ON 2014 – May 2015

HR Assistant

Increased recruitment reach by writing job descriptions and posting on major job boards such as Monster, Workopolis, LinkedIn, and Indeed while also sourcing candidates through local advertisements.

Ensured collaboration within team to share new/innovative processes to better leverage sourcing functions.

Spearheaded new hire integration efforts management introductions, health, safety and AODA training, reviewing vacation and sick time policy, and gathering necessary payroll and HR paperwork.

Maintained an accurate and up-to-date candidate and search project database.

Researched and collected market data from interview candidates, social networking events and meetings.

Encouraged team to engage prospective talent by understanding their unique requirements and interests.

Tracked data and assisted HR Manager with payroll updates and calculations, vacation and sick days and STD/LTD disability claims.

YORK UNIVERSITY, Toronto, ON 2013 – 2014

Administrative Assistant, Office of the Dean, Faculty of Science (2014)

Improved efficiency by allocating schedules for Dean and Associate Dean for meetings, academic advising/honesty appointments in a confidential manner and travel.

Served as a gatekeeper, courteously answering front-line and customer service inquiries from staff, guests, students, and prospective students, directing inquiries to appropriate department or staff member.

Managed office administration of mail, deliveries, inventory, correspondence and maintenance.

HR Assistant, Office of the Dean, Faculty of Fine Arts (2013 – 2014)

Achieved strong teams by coordinating the interview process of assessment tools including questions, testing, screening applicants, reference checks, shortlists and maintaining/updating recruitment and applicant tracking system.

Improved performance while ensuring data/document integrity by preparing/updating electronic and hard copy files.

Prepared and organized job evaluation files, job/transfer summaries, grievance-related documents, personnel files, standard correspondence, and employee transaction forms for entire faculty.

Contributed to operational fluidity by overseeing all aspects of payroll, reconciliation and administrative updates.

Wrote offer letters and handled documentation for end of contract, promotion, termination, and extension.

Managed strict adherence to timelines, resulting in achieving milestones and deadlines.

THE BAGG GROUP, Toronto, ON 2013

Recruitment Coordinator

Improved candidate search by diligently screening new candidates and booking only those suitable.

Increased reach in candidate search by not only posting and editing jobs on major job boards (Monster, Workopolis, Bullhorn Reach) but also contacting active and inactive candidates in the database.

Conducted behavioral based reference checking and education/designation background checks.

Maintained industry and company knowledge to serve as a resource for the team, attending job order meetings.

Achieved seamless transition during the absence of superiors, checking messages and handling situations before they escalated.

Enhanced the evaluation process by meticulously preparing resumes of candidates for presentation to clients.

Increased transparency by accurately and timely managing data and information into HRIS system.

Drove recruitment projects by researching potential contacts and candidates for active jobs and calling company switchboards or phone directories to find out names.

SOBEYS MILTON RETAIL SUPPORT CENTRE, Milton, ON 2012

HR Recruiter Intern

Learned alongside a team of full-cycle recruitment, including resume screening, interviewing, background checking, criminal record checking reference checking, and on boarding.

Improved candidate integration by developing and executing comprehensive training for 12 new hires per week.

Demonstrated efficiency and attention-to-detail by conducting telephone screening interviews of 20 candidates per week, using excellent analytical skills to advance qualified individuals to the next round.

Successfully marketed job postings by advertising on company’s website, Kijiji, Craigslist, and Indeed.

Leveraged relationships with account representatives from newsprint media/major job boards to procure qualified candidates and reduce recruiting costs.

SEARS, Toronto, ON 2007 – 2011

Sales Team Lead

Surpassed sales targets with $400-$3000 worth of merchandise and achieved opening of two credit cards per shift.

Applied all aspects of planning, tracking, analysis monthly sales goals and promotions to monitor deviations from targets.

Demonstrated product knowledge by studying characteristics, capabilities and features. Compared and contrasted alternatives using sound arguments.

Engaged clients by understanding their unique requirements and interests.

Education & Affiliations

Post-Graduate Certificate, Human Resources Management, Humber College, Toronto, ON, 2012

Bachelor of Arts, Specialized Honors Sociology, York University, Toronto, ON, 2010

Diploma, Social Service Worker, Centennial College, Toronto, ON, 2009

HRPA Member & CHRP Candidate



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