Phillip C. Stokes

**** ********* - *****, ** *****

acqjjt@r.postjobfree.com

214-***-****

PROFESSIONAL SUMMARY

Professional and dependable, results-driven Information Network Engineer/Systems Administrator with 10+ years of Network Support experience, specializing Network LAN and Wireless LAN configurations, installations and support for both commercial and residential applications.

Highly motivated with the ability to effectively communicate technical knowledge and training to technical and non-technical personnel. A team-oriented resource who can manage change, mitigate risk and deliver solid results, as well as taking system performance and productivity to the next level. Advanced Windows PC and Server skills with an in-depth understanding of Microsoft Office applications, Windows and Server Operating Systems, to include an advanced understanding of PC/LAN hardware and software configuration and LAN/WLAN/WAN structure.

• Innovative and analytical thinker consistently bringing proactive solutions to difficult or high-pressure situations.

• Strong team builder, skilled at inspiring confidence, leading by example and creating high-performance teams committed to excellence.

• US Government Top Secret Security Clearance issued in 1985 and expired upon Honorable Discharge from US Army in 1990.

KEY COMPETENCIES

CCNA-Routing & Switching Certification CCNA-Wireless

LAN/WLAN/WAN Network Configurations 802.11 Wireless Installations

VLAN Network Configurations VMWare and Hyper-V Virtualization experience

Microsoft Windows and Server Operating Systems iOS Device and Blackberry Support

Certified Dell Hardware Technician Altiris Deployment Solutions experience

Symantec Backup Exec Microsoft Office Suite

Adtran Router and WAP configurations

PROFESSIONAL EXPERIENCE

FleetPride, Irving,Tx Jan 2015 – Present

Network Engineer/Security Engineer – Contract

Key Accomplishments:

• Configuration and testing upgraded LAN/WLAN/WAN hardware for major WAN upgrade for national trucking company network environment.

• Resolve network issues discovered during major WAN upgrade process by designing, testing, and documenting solutions.

• Assist in evaluation and recommendations of Windows computers (PC and Server) on corporate LAN network relating to Anti-Virus programs already deployed in environment.

• Train and assist corporate service desk technicians with tested resolutions for removal of non-supported Anti-Virus programs and successful deployment/installation of corporate Anti-Virus solution.

McMeel Communications, Plano, TX Sep 2000 – Present

Network Administrator/Systems Engineer- part-time

Key Accomplishments:

• Provide computer, LAN and WLAN networking support to a local consulting firm.

• Perform administration of domain Active Directory accounts and share/file permissions as needed.

• Design, test and install 802.11 WLANs in small offices and home offices for telecommuting, determine the best wireless security features and documentation of the wireless network devices and system.

• Install, test and deploy all new software, hardware and upgrades to laptops and workstations for employees, including Standard Microsoft Office applications, installation and incident reporting/ resolution; installation of wireless modem hardware and software.

• Installation, maintenance, and support of Server 2008 R2 Operating System for small-business networks, to include back-up operations, administration of Active Directory, DHCP, DNS, Group Policy and NTFS share permissions.

• Manage and support VMware and Hyper-V environments, creating templates and ensuring resource utilization is consistent and maintained throughout the virtualized environment.

QBE/Stonington/RenRe Insurance, Plano, TX Aug 2009 – Dec 2013

Infrastructure Engineer/Network Administrator

Key Accomplishments:

• Perform administration of domain Active Directory accounts, Exchange accounts and share/file permissions as needed.

• Server installation and configuration in Data Center, including cabling and labeling of data and power connections.

• Work with Juniper Firewall and Wireless network hardware and applications.

• Member of an international IT Operations team whose objectives of NOC-level monitoring and reporting on production network integrity and ITIL standards: +600 virtual and physical servers, switches, firewalls, backups, internal applications.

• Responsible for daily and weekly reports for internal infrastructure in compliance with Sarbanes Oxley standards in preparedness for quarterly PWC, and yearly Ernst & Young audits for reporting on the corporate 10K filing.

• Responsible for creating, testing and deploying software deployment jobs utilizing Altiris Deployment Solution, maintaining Microsoft Server and Windows Update jobs in the Altiris Patch Management Solution and verifying positive control of hardware within the Altiris Inventory Solution.

• Responsible for ensuring successful daily differential and weekly full backups of specified servers using Backup

Exec and rotation of tapes out on a weekly basis for secure storage at off-site location with Iron Mountain.

• Dell qualified technician responsible for diagnosing, repairing and replacing failed hardware in Dell brand servers, laptops, desktops, switches, and printers.

• Other duties include preparing desktop and laptop computers to company standard build; desktop support and troubleshooting for approximately 150 desktops in remote offices; iPhone and Blackberry device setup, support and troubleshooting; and verifying daily Symantec Endpoint Protection antivirus updates and checking for warning notifications.

United Surgical Partners Inc, Addison, TX Oct 2006 – July 2009

Network Support Specialist/Desktop Administrator

Key Accomplishments:

• Assisted and supported users on in troubleshooting PC hardware, software, and network connectivity issues by telephone and connectivity software.

• Perform administration of domain Active Directory accounts, Exchange accounts and share/file permissions as needed.

• Ensured the most complex user issues are promptly addressed, documented and resolved in a timely and professional manner.

• Analyzed user issues with advanced PC skills and an in-depth understanding of Microsoft Office applications, as well as issues involving both Windows XP and Server 2003 Operating Systems.

• Deployment and configuration of new equipment, maintenance of IT hardware, telephone hardware and wiring closet equipment and hardware.

• Responsible for IT solutions, keeping to IT Standards for software and hardware, and ensuring standards were followed.

• Responsible for documenting, closing or escalating tickets with thorough documentation and notes.

AIG, Fort Worth, TX Feb 2006 – Sept 2006

Service Desk Technical Analyst

Key Accomplishments:

• Assist AIG internal users in troubleshooting PC hardware, software and network connectivity issues by telephone and connectivity software.

• Ensured the most complex user issues are promptly addressed, documented and resolved in a timely and professional manner.

• Analyzed user issues with advanced PC skills and an in-depth understanding of Microsoft Office applications, as well as issues involving both Windows XP and Server 2003 Operating Systems.

• Effectively communicate technical knowledge and training to technical and non-technical personnel to resolve end user issues.

• Responsible for documenting, closing or escalating tickets with thorough documentation and notes.

OTHER EXPERIENCE

Tarrant County Sheriff’s Office, Fort Worth, TX 1996 – 2004

Deputy Sheriff

Key Accomplishments:

• Provide law enforcement services for the protection of life, property and public safety.

• Investigated reports of criminal offenses and traffic accidents.

• Prepared initial criminal offense reports and case reports on internal database.

• Operation of emergency vehicle in a professional manner in all situations and weather conditions.

• Conducted daily duties at the highest possible standards.

• Creation of multiple computer-generated report forms utilizing Microsoft Word and Excel for use by Patrol Deputies, which were adopted by Patrol Division.

• Service Awards include Certificate of Merit, Advanced Peace Officer, Field Training Officer, SFST Instructor

United States Army 1984 – 1990

Infantry Assistant Squad Leader/Light Weapons Expert

Key Accomplishments:

• Assistant Squad Leader/Dismounted Fire Teams/Squad Leader for Mechanized Infantry Platoon

• Personal Driver/Aide for Brigade Commander Federal Republic of Germany

• Infantry Squad Soldier/Light Weapons Expert/Division LRRP Team Member

• Foreign Service Federal Republic of Germany 1986 – 1989

• Honorably Discharged May 1990

• Service Awards include Army Achievement Medal (x3), NCO Professional Development (x2), Good Conduct,

Overseas Service, Driver’s Badge for Wheeled Vehicle,

EDUCATION

Collin County Community College, Frisco, TX

Cisco Systems Networking Specialization

Computer Networking Technology

Microsoft Server 2003 Administration and Support

Tarleton State University, Stephenville, TX

Bachelor of Science, 1995

Tarrant County Junior College, Fort Worth, TX

Associate of Applied Science, 1992

Associate of Arts, 1993

References: Upon Request

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