Milivette Morales

Contact information: Cellular: 787-***-****; E-Mail: acqjjg@r.postjobfree.com

Objective

To obtain a position where I can apply my knowledge and skills which help the company achieve its goals as I can grow as a professional.

Education

Metropolitan University – Cupey, P.R. June 2011

Master Degree in Business Administration, Human Resources (42 credits completed) University of Puerto Rico – Carolina, P.R. June 2009 Bachelor Degree in Business Administration, Management (135 credits completed) Experience

Banco Popular of Puerto Rico September 2006 to June 2015 San Juan, P.R

July 2013 – June 2015

Full time HR Administrative Assistant – Human Resource Unit

Internal recruitment (prepare Job Postings, pre-qualify candidates with the job requirements, coordinate interviews with supervisors, evaluate offer for candidate).

Codification of monthly monetary incentive for approximately 300 employees.

Prepare monthly Turnover analysis, Headcount, manage vacant positions, attendance report for 900 employees, personnel action requests, structural changes, requisitions, etc.

Review the internal politics and guidelines; maintain the intranet updated and prepare internal communications.

Coordinate documentation related to employee disciplinary procedures.

Address common employee questions and concerns.

Orientation of “Our Business” to new employees.

December 2010 – July 2013

Full time Loan Processor and Service Representative – Loss Mitigation Unit

Service orientation for customers with delinquent mortgage loans.

Prepare customer file and order internal documentation for the prequalifying alternative (Tracking system, study title, BPO, escrow analysis, insurance, Lawyer communication, etc.)

Direct communication with representative from Fannie Mae via conference call or email.

Upload cases to Fannie Mae loan board application for approval.

Provide training to new employees on the Loss Mitigation department. September 2006 – November 2010

Full time Internal Adjuster – Collections Division

Relief Option Administration – Prepare file, evaluate and codify in the system the temporary alternatives for customer’s credit cards.

Outbound-Inbound customer representative – Main responsibilities were reducing delinquency within various company products such as Credit Cards, Credit lines, Personal Loans and Auto Loans.

Provide training of the applications used on the Collections division. Caribbean Cinemas January 2006 – August 2006

Part time Cashier – Ticket window

Sell movie tickets.

Manage the cash register

Customer Service

Certifications

Instituto de Educación Superior, February to May 2015 Human Resource Assistant Certification (48 contact hours) Tecnofor Smart Business & IT Solutions, April 2015 Excel 2007 Level 2 & Level 3 (16 contact hours)

Banco Popular of Puerto Rico, September 2009

Train the Trainers (24 contact hours)

Skills

Bilingual – Spanish and English (verbal, read and written)

Computer skills, Microsoft Office applications (Word, Excel, Outlook, Powerpoint).

SAP Logon (Human Resource application)

Cross-Selling Oriented

Ability to work under pressure and minimum supervision, easy learning, assist in new collaborators training, team work, strong initiative, fully bi-lingual and customer service oriented, etc.

Public speaking and team lead.

Manage confidential information (Employee salaries and Managers decisions) References

References will be provide if requested.

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