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Customer Service Manager

Location:
Getzville, NY
Posted:
July 01, 2015

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Resume:

Christine Hockenberry

** ***** ******

Tonawanda, NY 14150-2342

E-mail:acqjj5@r.postjobfree.com

716-***-****

Professional Summary:

•Self-motivated, efficient, productive, articulate, and professional

•Diplomatic with conflict resolution; experienced with effective customer service

•Excellent written and verbal communication style

•Knowledgeable in Microsoft Word and Excel; Peachtree and other accounting business software’s

Employment History:

Hebeler LLC 9/2011-2/2015 Tonawanda, NY

Document Control Clerk

•Posting and processing of all engineered drawings

•Print out engineering drawings and make job packages for production,quality control and the layout departments

•Maintained in house web program for job postings

•Make Signs as needed

•Order Office supplies as needed

•Provide support to the engineering department

•Scan documents

E.D.Farrell 7/2008-2/2011 West Seneca, NY

Service Assistant

•Answer phones

•Write up Service calls

•Order Parts

•Invoicing

•Filing/Maintance

•Scheduling of Service

R&L Carriers 7/2007-10/2007 Tonawanda, NY

Pre-Clerk

•Process Bills of Lading

•Answer phones

•General Office duties as assigned

Superior Heat Company 10/2006-1/2007 Buffalo, NY

Accounting Clerk/Office Manager

•Answer phones

•General administrative correspondence

•Accounts Payable - Code and input invoices for accounts payable. Prepare A/P checks for mailing. Research A/P problems and questions internally and externally.

•Accounts Receivable - daily invoicing, cash receipts, maintain customer credit limits, prepare daily bank deposits.

• Reconciled accounts with customers and credit manager, initiated contacts with delinquent accounts.

•Billed daily customer accounts.

•Month end procedures of accounts.

•Prepared spreadsheet for deposit and daily cash report for company officers.

Education:

Ikon Computer School 1997-1998

Sawyer School of Business 1981-1982

Various Seminars: To enhance skills & knowledge



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