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Customer Service Manager

Location:
Houston, TX
Posted:
July 01, 2015

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Resume:

Nancy Granstrom (cel) 832-***-****

RESUME

Objective:

***** *********

Friendswood Texas 77546

Seeking a position that will utilize and challenge the skills I have acquired, with the possibilities of advancement.

Skills: Pacer, Juris, Legal Key, WordPerfect 5-8; DocsOpen, Groupwise, Lotus 1-2-3, Elite; Microsoft Word and Basic Excel, Records Management, Phone systems, including AT&T, Meridian, Inter-Tell; Customer service and excellent organizational skills. Work well under pressure and strong attention to detail.

Professional

Experience: Thompson & Knight, LLP (Sept. 2014 Present)

File Assistant/Relief Receptionist

Primary responsibilities include the maintenance of physical files (organizing, labeling, filing) for oil and gas and litigation departments. Scan documents into Lotus Notes and categorize accordingly. Work with Pacer. Assist paralegals and secretaries with projects including readiness for trial and depositions. Also work on document production, exhibit notebooks and related materials. In addition to these duties, I relieve the receptionist on a daily basis by answering phones, scheduling meetings and assisting clients and attorney with current meetings.

Haynes and Boone, LLP (Oct. 2003 Sept. 2014)

File Clerk/Case Clerk

Primary responsibilities include the maintenance of physical files (organizing, labeling, filing) for bankruptcy, corporate, energy, real estate and litigation departments. Scan documents into Lotus Notes and categorize accordingly. Work with Pacer. Assist paralegals and secretaries with projects including readiness for trial and depositions. Also work on document production, exhibit notebooks and related materials.

Baker Botts L.L.P. (May 2002 Oct. 2003)

Records Manager

Maintained over 200 case files, including filing alphabetically and numerically; retrieved and replaced requested files; input and maintained file room inventory; created files; researched missing files; processed files for archiving, along with assisting numerous attorneys with their personal file management.

Smyser, Kaplan & Veselka, L.L.P. (April 1998 March 2000) Records Manager

Created a closed filing system; maintained and coordinated over 150 case files; maintained litigation files for numerous attorneys; acted as relief secretary.

Hays, McConn, Rice & Pickering (Jan. 1994 April 1998) Closed File Clerk/Secretarial Assistant

Maintained computerized inventory system, conflicts checks and file maintenance. Ordered files from archive, and managed all documents in numerical sequence in and out of the firm; set up current filing system; maintained medical records for Workers' Compensation cases; assisted in major projects and acted as relief receptionist.

Torch Energy Advisors, Inc. (Jan. 1991 Sept, 1993)

Land Clerk

Records supervisor/land clerk; responsibilities included, but not limited to the maintenance of requested files, alphabetically and numerically, retrieval and replacement of requested files in system; processed acquired properties; processed old and transferred properties; input and maintained file room inventory; created files; researched missing files; processed files for archiving.

B&G Wholesale (June 1986 November 1990)

Customer Service Representative

Responsible for manual and computerized inventory of stock;

processed home orders; made city-wide deliveries.

References: Available upon request.



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