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Customer Service Data Entry

Location:
Texas
Posted:
July 01, 2015

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Resume:

Elysha E. Iwueke

**** ****** ****** **, ******* TX 77083

281-***-**** acqjig@r.postjobfree.com

EXECUTIVE SUMMARY: Energetic, outgoing professional with over six years of a proven track record of great customer service and leadership skills to meet and exceed organizational goals. Able to translate organizational goals into actionable and measurable outcomes and prepared to lead service delivery excellence in private, public or non-profit organizations.

CORE COMPETENCIES

* Strategic Planning * Personnel Management* Employee Relations* Patient Intake/Assessment* Billing Specialist*

EMPLOYMENT HISTORY:

01/2015 to Present Insurance Surveyor

Millennium Information Services Texas

Inspect exterior/interior condition of homes for various insurance carriers

Measure exterior perimeter of homes, and submit diagrams of measurements

Complete Data entry for insurance surveys

08/2012 to Present Mobile Notary Public

Unique Signatures Houston, Texas

Complete in home notarizations for refinances, reverse mortgages, and purchases

2008-2010 Field Inspector

Safeguard Properties Houston, Texas

Perform and complete Insurance Loss inspections

Perform and complete Residential inspections

03/2007 to Present Supervisor/Office Manager

De’ross Health Care, Inc Houston, Texas

Complete patient intake process and field assessments to maintain patient satisfaction, and follow up of patient care

Coordinate referrals with various vendors to meet day to day patient needs

Advocate for patients’ rights and act as a link between patient coordination of outside resources

Provide support and preparation for Regulatory Service and CHAP surveys and audits

Maintain data entry for SOC, D/C, Resumptions’, 485’s, Physician Orders

Conduct employee orientation and training and recordkeeping

Maintain employee files both electronic and the HR filing system

Provide technical and administrative/clerical support for software

Complete Oasis transmission of state documents

Manage Medicare/Medicaid billing and reconciliation with various payor sources to include Palmetto GBA, United Healthcare (UHC), Molina, Bravo, and Humana

Insurance eligibility and verification

Manage scheduling for all skilled staff including skilled nursing and PT/OT/HHA

Perform periodic electronic chart audits on active/discharge patients to ensure frequency/orders/documents are in compliance with Medicare and CHAP guidelines

Maintain agency logs including infection control, monthly in-services, discharge log, complaint log, and safety hazards

Kinnser, Axxess, and Cradle Software knowledge

Elysha E. Iwueke (Page 2)

2006-2008 Substitute Teacher

Alief ISD/Wharton ISD Houston, Texas

Provide student support for various subject matter

Assist students with homework/questions

Review assignments and distribute accordingly

Assist teachers with grading various assignments

Cafeteria monitoring

07/2005 - 10/2011 Realtor

Landsafe Valuations Houston, Tx

Provided Broker Price Opinions for Mortgage Field Inspection Company

Residential Inspections

Interior Inspections

05/2003-04/2006 Office Assistant

Jones Appraisal Service Houston, Tx

Assisted with Broker Price Opinions for Mortgage Field Inspection Company

Residential Inspections

Interior Inspections

Appraisal Data entry

EDUCATION

Bachelor of Arts, Social Work 08/2007-12/2011

Texas Southern University, Houston, Texas

Social Work Intern with Children Protective Services, CPS

Associates of Sciences 08/2002-07/2005

Houston Community College, Houston, Texas



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