Lydie Genevieve Botous De Nero

**** ***** **** ***** *********, Georgia 30252

770-***-**** – 770-***-**** acqji2@r.postjobfree.com

Summary of Qualifications & Skills

Over 6+years as Administrative Assistant, with excellent background in Customer Service

Provide high-level administrative support by, preparing reports, handling information requests, and performing clerical functions.

Provide high-level of customer service and cash register

Ability to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Areas of Strength

Administration Environment

Phone Communication

Computer Skills (Word, Excel, PowerPoint, Window XP and Internet )

Customer Service skills

Bilingual: French and English (reading, writing, speaking)

Emory Autism Training

TSA training

Professional Experience

2014 to present, Morrow, GA

Customer Service Associate

Greet each customers entering into the store in a warm and courteous manner.

Provide customer service by responding to phone inquiries and completing phone sales

Use suggestive selling techniques to increase sales.

Up selling and making recommendations to customers.

Resolve customers' requests and concerns in resourcefully manner by performing activities such as exchanging merchandises, refunding money, or adjusting bill.

Create and maintain long-term relationships with regular customers

Accurately complete cash register transactions (debits, credit, cash, and check).

Display merchandise in an attractive manner on shelves.

Assist in physical inventory counts.

Other duties as assigned.

2010 to 2013, Joy’s Thrift Store, McDonough, GA

Sales Representative

Greeted customers entering into establishment in a courteous and professional manner.

Resolved customers’ complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bill.

Receive payment by cash, check, credit cards, or automatic debits

Stocked shelves, and marked prices on shelves and items.

Maintained inventory control.

Lydie Genevieve Botous De Nero Page 2

Volunteer Experience

2013 to 2014, Hartsfield-Jackson Atlanta International Airport, Atlanta, GA

Customers Service Representative

Answered questions pertaining to all aspects of Hartsfield-Jackson Atlanta International Airport and the City of Atlanta

Assisted in accommodating airport visitors', special needs customers and traveler escorts.

Lended a hand throughout the Airport: at the Information Desk; in the Transportation Mail, where I direct passengers to their gates; in the baggage claim areas.

Provided assistance with airport special events, tours, etc.

Ensured that excellent customer service was provided

2003 to 2009: Autonomous Port of San Pedro, Ivory Coast

Executive Secretary

Completed special projects by organizing and coordinating information’s and requirements.

Planned and arranged meetings schedule and monitored results.

Dispatched the boats schedule by e-mail on Outlook.

Answered telephones, responding to questions or requests in a prompt manner.

Education

2012 to 2014: G.E.D Program Southern Crescent Technical College

Henry Academy for Advanced Studies, McDonough, GA

2012 Certified Nursing Assistant Center for Progressive Training, Riverdale, GA

2003 Associate's Degree, Administrative Fields Ecole Pigier Abidjan, Ivory Coast.

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