Deborah L. Hoag

** ********** ****

Robbinsville, NJ 08691

732-***-****

Email: acqjhy@r.postjobfree.com

Summary of Qualifications

Information Technology professional with over 25 years experience in all aspects of the application development lifecycle including project management, design, delivery, and maintenance of cost effective, high performance applications and infrastructures. Performed as service delivery manager for both large (30+) and small diverse work groups, leading for success in development, testing, production support, client interface, ad hoc, quality assurance, and project management. Also served as Scrum Master for Agile development project and business process SME for next generation ordering platform. Technical background in programming and analysis in web-based, midrange and mainframe environments. Excellent organizational skills, results and process oriented.

Core Competencies & points of strength

Results oriented leadership with excellent collaboration, negotiation and communication skills.

Project lifecycle management.

Team development through mentoring and coaching.

Transitional leadership including systems, personnel, and business processes.

Complex technology development.

Infrastructure/Systems operations including benchmarking, capacity planning, and production support.

Vendor management (outsourcing/co-sourcing).

Highly organized, seeks challenges, adapts quickly to new situations, acquires knowledge with attention to detail, results oriented.

Resourceful in establishing a network of subject matter experts to optimize, influence, and achieve results.

Effective rapport with the client community.

Skill Set

Development and operations project management across midrange and mainframe configurations for both batch and online applications.

Data warehousing principles and analytics.

Data quality programs and analysis.

Transactional data processing across diverse technologies and methodologies.

Financial management of budget to actuals, forecasting.

Project management of resources, timelines, and SLA commitments.

Managerial support including all administrative processes, performance management and career pathing.

Vendor relationship management.

Business process support and execution.

Work Experience

February 2008 - Amdocs

May 2015 Outsourced to Amdocs responsible for service delivery of AT&T’s Consumer portfolio of data warehouse solutions supporting Marketing and Sales, and Credit and Collections business processes. Technology included Teradata and midrange ORACLE platforms representing the customer databases. Provided managerial and technical support to diverse technical teams across the development lifecycle spectrum including business analysis, development, production support, test, and quality assurance. Managed enhancing as well as sustaining projects of all complexities under both waterfall and Agile methodologies with on time, on budget delivery of projects in the $100K-5M range. Managed Vendor engagements and worked to defray expenses by leveraging offshore vendor

resources. Achieved cost savings > $ 1M with legacy application retirements, infrastructure cost reduction initiatives; and alternate staffing models.

Served as Project Manager/Scrum Master supporting a webservices, Small Business sales and support tool for client self management of VPN networks for data internet service. Worked with ATT System Engineers and onsite/offshore scrum teams to create/organize user stories in service launch across 4 iterations over the course of a 5 month delivery cycle.

In a departure from IT responsibilities, fulfilled support role in a business ordering Incubation Center. This order fallout team utilized a wide portfolio of applications to manage the progression of managed internet services orders from Sales through Provisioning to Test and Turn up/Maintenance and Billing. In this Subject Matter Expert role, interfaced with both internal (Sales) and external business customers. Critical multi-million dollar engagement for Amdocs in ordering to activation services. Performed leadership role in defect management, training, process development and deployment, order status, and metrics across all aspects of the order management fallout processes. Grew capacity from initial launch of 1-10 orders to over 6,000 focused on the customer service test and turn up procedures supporting 90+ onsite and offshore work center resources.

January 1980 – AT&T

February 2008

Extensive IT career in all aspects of software development. Career initiated by attending and successfully completing an extensive programmer training program. Served as a software developer of program code, test data and procedures, system documentation, and low-level design. Progressed along the IT career path to team leader, group manager, and district manager. Managed diverse teams, large and small, across various staffing models. Experienced across all aspects of information technology including project management, business/data analysis, software development, testing, quality assurance, production and operational support. Discipline including all aspects of the software development lifecycle across various methodologies including traditional waterfall and Agile. Significant achievements including the evaluation and selection of leading edge 3rd party data cleansing and matching software used in the build of a consumer data warehouse to leverage customer relationships with AT&T across products and services for sales and marketing data analytics and offer development. Early adopter of cost saving alternate staffing models including successful offshoring partnerships achieving 100% compliance to best practices and service level agreements. Successfully managed the build of a new consumer Credit and Collections data warehouse to provide critical data analytics on customer account behavior, pricing, and offer strategy. This led to foundation architectural support for the transition to Big Data analytics.

Application experience:

Ordering & Provisioning

Customer data warehouse – data mining & analytics

Credit & Collections

Marketing & Sales – customer incentive & retention programs, fulfillment & customer communications

Customer Communications – list generation, name & address standardization/matching algorithms

Technology experience:

WebServices

Teradata, Oracle, DB2, IMS database management systems

VM/CMS, MVS, and UNIX operating systems

COBOL, UNIX C/C++, SHELL, programming languages.

Education BS, Montclair State College 1979, Major: Mathematics

Concentration: Business Administration

Various technical and management courses conducted by AT&T & Amdocs

Master’s Certificate in Project Management – Steven’s Institute & AT&T School of Business, April 2001

Other Supported World Class Database Marketing’s achievement of CMM Level 2, Jan. 2000

Two time recipient of AT&T CIO Circle of Excellence award.

2003 recipient of AT&T Consumer’s prestigious Leaders VOICE award

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