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Medical Customer Service

Location:
Miami, FL
Posted:
July 01, 2015

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Resume:

DENISE DELGADO

**** ** **** ******

Miami, Florida 33144

Cell: 786-***-****

Fax: 305-***-**** Email: acqjfl@r.postjobfree.com

RESUME

A highly talented Transcriptionist/QA/QA/Remote/ Management/Medical Coder/ Electronic Medical Records Specialist and Medical Supervisor with huge experience in transcribing and verifying dictations by physicians and/or other health care professionals regarding patient assessment, work-up, therapeutic procedures, clinical course, diagnosis, prognosis, etc; documenting patient care and facilitating delivery of health care services for inclusion in medical records. Complete management of office operations and work flow, office staff, including recruitment, performance management and training/development of a specialty practice.

Education Details:

Medical Terminology -Anatomy & Physiology I and II- Chemistry - Biology/Microbiology

Pharmacological Math - Nutrition - All Nursing Required Courses

Summary of Qualifications:

-More than Twenty years experience as Transcriptionist/QA/QA Management and Medical Supervisor

-Great typing skills of not less than 70 wpm.

-Deep knowledge of medical terminology, anatomy and physiology, and the various medical specialties as required in areas of responsibility.

-Excellent communication skills (both verbal and written) necessary to perform the essential functions of the position (including but not limited to English usage, grammar, punctuation, and sentence structure).

-Ability to work and communicate in a positive and cooperative manner with management and supervisory staff, medical staff, co-workers and other healthcare personnel and patients and their families when providing information and services, seeking assistance and clarification and resolving problems. Uncommon ability to understand diverse accents and dialects and varying dictation styles.

-Strong ability decipher doctor’s hand-written notes and transcribe them into readable documents, such as medical reports, correspondence and other administrative material.

-Thorough knowledge of medical transcription guidelines and practices and ability to use designated reference materials.

-Strong ability to operate designated word processing (e.g., PC, word processing and other software), dictation, transcription equipment, and other equipment as specified for the department's needs.

-Excellent eye, hand, and auditory coordination necessary to perform the essential functions of the position.

-Strong physical ability and stamina (i.e., to sit and transcribe for prolonged periods of time, climb stairs, bend, stoop, etc.) to perform the essential functions of the position.

-Billing with extensive knowledge of CPT/ICD-9 Codes

Professional Experience

Allied-Med Transcriptions:

2009 -2015 Quality Assurance Editor / Proofreader /Transcriber /Medical Coder/Electronic Records.

Specialties: Radiology Transcriptions, Nuclear Medicine, Cardiovascular Diagnostics, General Medicine, Cardiology, Surgery, Pathology, Internal Medicine, Gynecology, Neurology, Orthopedics, Psychiatry etc. /Legal transcriptions.

• Responsible for the transcribe the records, written material such as summaries of patients discharge, history of patient, patients report, letters and notes etc.

• Responsible for the interview, hiring and training of new transcriptionists and also guide them for related work.

• Verifies the data of the patient and the transcription.

• Analyze the productivity of department and collects the data for the same.

• Maintenance of the dictations and transcriptions record, medical procedures.

• Maintained the standards of department procedures, polices, objectives, quality improvement and safety etc.

• Deals with the enquiries and problems regarding the medical information.

• Ensure that the requirements are followed and obtained the proper consent.

• Kept the record of the transcription and dictations which are missing or late.

• Strong ability decipher doctor’s hand-written notes and transcribe them into readable documents, such as medical reports, correspondence and other administrative material.

Medical

• Enabled excellent customer service in a medical institution and made sure that all the patients are well attended

• Managed office operations and work flow, office staff, including recruitment, performance management and training/development of a specialty practice.

• Provides support and performed regular QA reviews for client intake, registration and scheduling functions.

• Maintained and operated the electronic health records and billing system.

• Managed client reception and client services coordination.

• Provided the required leadership, support and direction for office initiatives and special projects.

• Assisted the customer in fixing appointments with doctors as per their needs and in solving their queries

• Managed insurance and billing related procedures of the facility and solved queries of the patients regarding their insurance renewal and expiry

• Helped the accounting departments in generating payroll on a weekly basis for different staffs

• Maintained a check on the equipments used in the office and facilitated repair or replacement as per requirement

• Facilitated the management in completing general formalities related to the patients, like insurance and medical reports generations

Med-Type Medico Transcription Services

1997 -2009 Quality Assurance Editor / Proofreader /Transcriber/Billing Supervisor

Specialties: Radiology Transcriptions, Nuclear Medicine, Cardiovascular Diagnostics, General Medicine, Cardiology, Surgery, Pathology, Internal Medicine, Gynecology, Neurology, Orthopedics, Psychiatry etc.

Transcribe and edit recorded or written material, including operative reports, discharge summaries, patient history and examinations, physician letters and notes, and pharmacy, rehabilitation, autopsy, and x-ray reports. Collect statistical data to analyze departmental productivity. Oversee daily activities of department to optimize productivity and quality of work. Superior proofing and editing skills.

Lead and guide employees performing related work; participate in hiring, interviewing, and training process of new transcriptionists. Verify accuracy of patient information such as name and identification number; verify accuracy of transcription for correct punctuation, grammar, and spelling.

Respond to inquiries for release of medical information, ensuring that legal requirements are followed and proper consent has been obtained. Maintain logs of medical procedures, incoming dictation, and transcription records. Follow established departmental policies, procedures, and objectives, continuous quality improvement objectives, and safety, environmental, and infection control standards.

Distribute and collect dictation and transcribed reports; follow up on physicians' missing and late dictation. Sort, copy, prepare, assemble, and file records and charts. Ensure strict confidentiality of financial records.

Translations English to Spanish and Spanish to English.

Billing Department

Knowledge of CPT/ICD-9 Codes

• Responsible for the maintenance of the patient's documents and their addresses.

• Maintained the patient's information, reports, income reports and statistics with balancing the daily schedule.

• Processed patient's billing, statements, reimbursement claims, post transaction and data.

• Deals with the queries and respond to them by telephone or by writing.

• Responsible for the reports distribution, telephone and generation of the bills.

Key Skills & Core Competencies

• Strong communication skills

• Ability to multi-task and prioritize in a fast paced environment.

• Strong time management and organizational skills

• Customer management and conflict resolution skills

• Knowledge of computer



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