Profile:
Seeking technical opportunities that utilize my technical skills and experience. Looking for opportunities to grow as a systems engineer and add value to an exceptional organization.
Experience:
Bluehost L1 Terms of Service
Bluehost Inc. – Provo, UT
September 2014 – Current
-Collaborated with admins to resolve server performance issues
-Assisted customers to bring their accounts in compliance with the terms of service
-Employed various skills to identify and instruct in removal of malware in customer's accounts
Bluehost L1 Technical Support
Bluehost Inc. – Provo, UT
September 2013 – September 2014
-Provided technical support via chats and phones for a wide variety of web hosting products
-Employed troubleshooting techniques and advisement for various issues with customers designing web sites
-Sold hosting products to help improve customer’s website performance
Student Assistant
Independent Study – High School Department – Provo, UT
February 2009 – June 2011
-Created and managed Microsoft Access database of students in BYU Independent Study’s High School Programs
-Answered questions and gave direction to students and parents about educational policies, programs, and website navigation
Intern – Project Milestone Manager
Trend Micro – Provo, UT
January 2011 – April 2011
-Learned and relayed technical aspects of security products to fellow teammates
-Directed teammates in forming project milestones and delivering reports according to the scheduled milestones
Education:
Brigham Young University, Provo, UT
-Projected Graduation: August 2015
Skills:
-Comptia A+ Certification
-C++
-Java
-Web Programming experience – HTML/CSS, Javascript
-Experience with Linux/Unix Command Line
-Studying for Network+ certification