PATRICIA S. AUZENNE

**** ****** ******* ** ***** HOUSTON, TX

acqjf1@r.postjobfree.com

337-***-****

OBJECTIVE STATEMENT

Experienced professional with extensive knowledge in a variety of skill sets to include, but not limited to Management, Corrections, Customer Service and Human Resources; in pursuit of a rewarding career in Business and General Management where my varied skills can be utilized to achieve company objectives, while gaining knowledge of new skills and expertise.

KEY SKILL AREAS

Human Resource Management

Corrections

Database Management

Office Management

Law Enforcement

Customer Service

Client Relations

Operations Management

Public Safety

Team Management

PROFESSIONAL EXPERIENCE

The Office of Dr. Eric Chatman Opelousas, LA

Office Assistant

2009 - 2011

Hired primarily to serve as a key member of an interdisciplinary healthcare team for a high functioning medical practice that focused on families. Assisted the doctor and registered nurses to ensure optimal patient care in a fast paced office environment, while also managing multiple office tasks and patient needs

Key Contributions

Consistently received praise for efficiently managing administrative duties including: answering phone calls, scheduling appointments, inputting patient data, maintaining medical records, patient processing, and bookkeeping that provided doctors and nursing staff the ability to directly focus on the health concerns of their patients.

Managed medical supply inventory, insurance records, patient charts and company files using online tracking system, to include updated patient accounts on a daily basis.

Coordinated admission processes and prepared medical records and agreement packets. Handled and processed confidential patient information.

Communicated with insurance carriers to ensure patient eligibility, as well as managing prior authorizations and referrals.

Demonstrated proficiency in taking patient medical history and vital signs, as well as in performing injections and various diagnostic procedures including but not limited to EKG, immunoassays, pregnancy tests, and urinalysis.

The Home Depot Opelousas, LA

Several Management Positions

2000 - 2008

Served in several roles during my tenure, managed all levels of operations, customer service, and internal functions of the business. Assured the proper application of OSHA standards, bookkeeping and timekeeping, ensured compliance of state and federal employment laws and standards, facilitated the hiring processes, managed and tracked the employee performance management processes. Enforced safety standards, company policy compliance, asset protection, employee relations and management training. Assisted other managers with supervising approximately 140 employees, store integrity, in-stock, and employee growth and performance.

Key Contributions

Merchandising Assistant Manager

Completed visual merchandising rollouts and corporate directives on season merchandising resets to drive sales.

Led all major resets including product placement, planogram execution, and racking; Oversaw complete department resets for the entire Hardware, Flooring, and Electrical departments.

Captained store inventory processes and management to minimize shrink and facilitate accurate counts.

Train new associates on merchandising, daily store standard tasks, and customer service.

Human Resources Manager

Assigned to a store with 150 associates, responsible for annual revenue of 2 million dollars. Primarily responsible for managing the organization's effectiveness by identifying, assessing, and developing future leaders; enhancing processes and metrics that build a diverse management bench.

Ensured daily employment practices are in compliance with legal requirements and company code of conduct standards. Promoting company-wide initiatives. In addition to these responsibilities, the following key performance indicators highlight metrics in this position.

Developed processes that integrate competencies and diagnostic tools to improve the recruitment, selection and retention of high performing leaders; focusing on selection of diversified, knowledgeable candidates.

Improved associates' success by revamping class curriculums that empower them to improve their skills through quality training. Provided guidance and resources for career succession.

Directed the performance management process focused around measurement, evaluation, rewards, and discipline.

Operations Manager

Managed Operational areas of total store, including Cashiers, Receiving/Freight team, and Special Services/deliveries teams.

Successfully rebuilt front end store leadership of cashiers, resulting in a +10% improvement in customer survey scores/feedback.

Determined staff promotions and demotions, and terminated employees when necessary. Completed a series of training sessions to advance from Assistant Manager to Store Manager.

Completed weekly schedules according to payroll policies. Trained staff to deliver outstanding customer service. Addressed and corrected sales staff communication issues in a tactful and effective manner.

Provided daily store leadership in driving weekly, monthly, and YTD sales, customer service, and expense metrics for total store with annual volume of 34 million.

Assisted in growing annual sales in 2014 by +8%/plan.

State of Louisiana, Department of Corrections Opelousas, LA

Corrections Captain (ret.)

1979 - 1999

Primarily responsible for correct accountability of all inmates incarcerated, switchboard operator maintaining all internal and external communication, maintained databases for National Crime Information Center directed for the Department of Corrections. Provided background checks for new hires. Upon promotion to Lieutenant, supervised the Command Center with additional responsibilities of training employees and managing the performance management processes. Promoted to Captain, continued to supervise Command Center, with additional responsibilities of Intake Center. A satellite unit for Department of Corrections, rotating inmates from jails and other institutions. Supervised all functions of the transitional process ranging from mental health, medical and security screenings, while assuring public safety.

Key Contributions

Conducted daily security checks, pat frisked all inmates entering and exiting housing areas for weapons and in charge of escorting inmates to and from hospitals and clinic appointments.

Responsible for supervising the watch commanders, and all related security issues including the facilities Special Operations Response Team, Incident Command System coordinator, fire response, security equipment, and staff concerns

First line Supervisor for investigating and solving job related matters pertaining to infractions, injuries and general knowledge of departmental rules and regulation

guidelines

Supervised correction officers assigned to shift: plans & prepares daily post assignments; instructs & briefs correction officers reporting to shift; inspects correction officers for compliance with uniform policy; schedules breaks for officers.

Care Custody and Control, Supervised over two thousand detainee inmates

who were currently incarcerated awaiting trial for various crimes.

EDUCATION AND TECHNICAL PROFICIENCES

Certifications

TWIC, CPR and First Aid

Technical Skills

Human Resources Information Systems (HRIS) trained, Microsoft office, Word, PowerPoint, Outlook, Excel, Access

Education

Louisiana State University Alexandria 5/2012 – 7/2014 – Sciences

Louisiana State University Eunice 1/2010 – 5/2012 – Nursing Prerequisites

South Louisiana Community College 1/2009 – 12/2009 - Prerequisites

Baton Rouge Community College 1/200 – 7/2000

St. Francisville High School 1974 – 1978

References provided upon request

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