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Customer Service Management

Location:
San Francisco, CA
Posted:
July 01, 2015

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Resume:

*** ***** ********, ******** ******, MI *****

Phone 734-***-**** • Fax 734-***-**** • E-mail acqjcs@r.postjobfree.com

Richard Wolverton

Functional summary

Able to decipher and prioritize challenges. Accounts receivable experience. Experience in managing projects, deciphering data and installed training programs. Including presentation, preparation, and follow up after training classes to determine success or failure of programs. Ability to schedule personnel for tasks and assign specified times with expected results. Ability to review projects and evaluate strengths and weaknesses, implement continual improvements and measure results. Purchasing experience, understanding the important necessity of continued communications between all parties involved. Fluent in all Microsoft products such as Word, Excel, and Power point. Experience with ERP systems such as SAP, QAD, BAAN, QMS, and AS400.

Employment

12/2014 – Present Acro Services @ Consumers Energy Jackson, MI

•Attend Portfolio review Board Prep meetings to make sure financial data is aligned with financial management prior to the project going to PRB.

•Update the change log to reflect any funding approvals or funding swaps within the programs monitored.

•Assist project managers in completing financial slides for PRB presentations

•Prepare journal entries to correct costs that were initially charged incorrectly

•Meet monthly with the delivery sponsor of the projects that I monitor to review his investment portfolio

•Review and sign-off on statement of works that are associated with investment spend for the projects monitored.

•Answer inquiries from Property Accounting regarding transactions occurring on projects that are in flight or closed

•Attend Bi-monthly Property Accounting / IT Alignment meetings

•Prepare advanced booking journal entries for incurred costs for which a liability has occurred that has not been paid

•Run monthly SAP reports to report actual spend for the month

•Meet with project managers/team leads on a monthly basis to review actuals for the current month and discuss/update the remaining year-end forecast

•Provide definitive estimates to our business partners (BP) to initiate a capital transfer

•Provide BP with a forecast each month

•Monitor budget performance each month, analyzing the variances to determine the root cause

•Meet with Business Partners on a quarterly basis to stay aligned on any future current year-spend

01/2014 – 11/2014 Diversified Engineering and Plastics Jackson, MI

Logistics Manager

Position Summary:

Responsible for supply chain activities, including procurement, manufacturing, and delivery functions for the business. Responsible for invoicing, and customer satisfaction, monitor and report to upper management for Key Performance Indicators including delivery, scheduling attainment, and inventory accuracy.

Manage and direct the planning, development and implementation of lean production systems for the molding and assembly areas to assure customer expectations are met. Actively participate in 5S activities including continual improvement actions to reduce cost and enhance overall organizational functionality.

Key contributor for ERP implementation of QAD system, confirming bill of materials (BOM), vendor set up, customer location, EDI input, EDI output, overall system integration.

Organize, manage, control and follow up activities in the materials area relating to requirements, quotation requests, and vendor selection and material/component negotiations. Perform capacity studies of suppliers to ensure successful awarding of contracts.

Obtained and maintain a 100% delivery rating with all customers. Process EDI / ASN submissions, root caused errors and implemented procedures to prevent future error occurrences.

Manage and maintain inventory accuracy. Review/evaluate inventory discrepancies to direct staff to effectively implement countermeasures.

Performed cycle count activities and researches all overages and shortages. Reduced inventory costs by accurately reviewing overall inventory, created pull systems and added counter measures to prevent stock outs.

Robustly pursue the reduction of costs in all area managed including finding alternative vendors in Logistics, raw material, and components.

Mentor all departmental employees utilizing evaluations, planning and training for maximum potential.

Formulate, evaluate and maintain all Logistics, Purchasing, Scheduling, Material Handlers related policies and procedures to ensure adherence to all standards established by the Quality Systems or any other systems affecting the company.

Assists with customer service when needed.

Provide daily, weekly, and monthly communication to the CEO as appropriate.

Provide and plans appropriately for Strategic budgetary requirements.

Implemented Continuous Improvement methods to improve efficiency, quality and reduction of waste.

Implemented and maintain level scheduling, pull systems, lean manufacturing techniques to ensure smooth flow of materials.

2010 – 2013 Yazaki North America via Kelly services then hired direct. Canton, MI

Import Coordinator / Export Coordinator

Position Summary:

Receives, enters and tracks import invoices, schedules import deliveries, updates import information in TMS, and communicates with internal / external customers, and service providers. Coordinates expedite shipments per customer requests.

•Entered invoices into JDE One World, SAP and/or I Connect manually, as well as processing EDI shipments.

•Created import documentation files.

•Updated transportation management system (TMS) with shipment details and appointments

•Tracked and traced inbound air, ocean and truck shipments, confirmed delivery timing and actively resolved issues with timing.

•Interacts with internal / external customers, ocean carriers, custom brokers, and freight forwarders.

•Documents security seal discrepancies in compliance with CTPAT.

•Coordinated expedite shipments, kept upper management and customer apprised of status up to delivery.

•Reconciled quantity discrepancies on import and export invoices.

Resolved A/P issues for all import shipments.

•Assisted supervisor in trainings new associates on Import Coordinator duties, responsibilities, and processes.

•Represented transportation group at meetings held by internal / external customers, service providers.

•Maintained work instruction updates and creates new instructions for new processes

2008 – 2010 Hyundai-Kia Tech. Center via Manpower / G-tech Ann Arbor, MI

Purchasing agent

•Purchased material and goods needed for operations in the powertrain department.

•Negotiated deals with vendors to improve pricing and costs of goods. Verified costs when goods and materials were received and provided invoices and other documents to accounting for payments.

•Set up a new electronic inventory system to better track material usage, also installed an electronic check out system for transportable assets.

Daily verification of inventory and purchased products to sustain correct levels depending on long term / short term project plans.

2005– 2006 Kieser communications Bloomfield, MI

Installation technician

Responsible for installation of security systems.

Trouble shot equipment to find problems then fixed them accordingly.

Responsible for arranging times to perform work needed at clients business

Responsible for the up selling of new monitors and needed equipment at client’s locations.

Trained clients and staff on operations of the new equipment

Education

2010 – 2012 Cleary University Ann Arbor, MI

Master’s degree in Business Administration

1998 – 2004 Eastern Michigan University Ypsilanti, MI

Bachelor of Science in Communications with a minor in General Business



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