Resume

Liliana Lucatero

**** ********** *** *******, ** 209-***-****, acqjce@r.postjobfree.com,

Experience

Highline Medical Group

• Medical Receptionist

• I assist in making sure we provide excellent healthcare for patients by checking them in a timely manner as to not interrupt patient flow, registering patient information and confirming all is accurate (insurance, contact information etc.).Collecting co-pays or other charges due at time of visit or due on account. Also while helping answer eight busy phone lines. Communicating with the medical assistants and Physicians of any schedule changes. Finding patients medical records and patients charts and also filing medical records into patients charts. Checking patients out. Scheduling appointments. My being bilingual also gives me a chance to interpret whenever needed, either if it’s with the doctor during an exam or calling a patient to give them test results or any message from the Doctor or medical assistant. Also was back-up relief for our billing person and assisted in getting fee tickets ready and making sure cpt codes and diagnosis codes were correct. Assisting medical assistants in processing referrals with correct diagnosis and ICD9 codes. Printing medical records from online electronic medical record sites.

• Dec 2002 - Dec 2012

San Joaquin Hospital

• Patient Registration Clerk

• I work in the OB/GYN out patient clinic. I register patients in a timely manner. Once I verify the demographics and verify the patients insurance is active I notify the medical assistants that the patient has completed their registration. I screen patients for different financial programs (CDP, PACT, Presumptive Medi-cal, and Sliding Fee) After the patients are through with their appointments I register them for anything else they may need (lab work, radiology, or diagnostic imaging) I help the MA’s with any tasks they might need help with during my downtime. I’m also able to register Orthopedic patients and help them with any questions they may have. Also help any patients that are in the hallway asking questions or need to find which clinic their appointment is at. I have also been trained in registering at different locations. (PMC, FMC, main registration, Surgery, Internal Medicine, and ER)

August 2013- Present

Skills

• Bilingual reading and writing (English/Spanish). Strong communication skills, able to learn new things quickly. Attention to detail. Professional while always keeping a smile on my face. Microsoft word and outlook. Billing knowledge ( E/M codes, CPT codes, ICD9 codes). Self- motivator. The clinic I worked at in WA very fast paced and busy, since the clinic is on an island we are considered an emergency room and I am therefore use to dealing with walk-in emergencies such as lacerations, cardiac issues, and so forth. All while having to check in and keep the patient flow going of three to four providers full schedule. Also helping patients on the phone with scheduling appointments, refill requests, billing or insurance questions, medical records questions, and referral questions. Filling medical records into patients charts and filing patients charts alphabetically are also daily duties. Reminder calls for next day appointments and mailing out patient paperwork is part of my daily job. Finding patients charts when our file clerk is not available or busy also helps with our daily patient flow.

References

• Available upon request.