Ashley Marie Johnson

*** ******* ****, *******, ** 56001

Tel: 218-***-**** acqjc2@r.postjobfree.com

OBJECTIVE

Highly organized and personable professional providing excellent customer service in multiple settings. Looking for a fun and challenging full-time position in administration.

SUMMARY OF QUALIFICATIONS

Excellent personal motivation with a proven ability to work as a team member and independently.

Focused, versatile, dependable, multi-task oriented, flexible, positive, and able to adapt to challenging and emergency situations.

Developed rapport with customers, parents, and children to help assist with personal situations.

EDUCATION

University of Minnesota Duluth, MN 2004-2009

Bachelors, Sociology

EXPERIENCE

Scholarship America, Saint Peter, MN November 2013-Present

Program Manager

Provide customer service to over 6,000 students and parents.

Manage $5.2 million dollars in scholarships and fees distributed annually.

Balance 35 different calendar schedules with strict deadlines.

Evaluate program efficiency which has cut unnecessary spending and increased quality assurance and customer satisfaction.

Solicit companies for increased funding or additional programs to benefit student scholarships.

Handle all loan repayment programs within Scholarship America.

Understand foundation and federal restrictions on gifts, donations and employment benefits.

Program Assistant February 2013-November 2013

Performed various clerical and administrative duties for directors, program managers and finance department.

Provided data entry, filing, faxing, spreadsheets, check processing and wire transfers.

Worked as a liaison between the finance department and Scholarship Management Services.

Assisted in resolving problems.

Accustomed to a fast-paced, high-pressured positions, demonstrated ability to prioritize multiple tasks, meet deadlines, and provide quality service.

Wells Fargo, Mankato, MN 2013-2014

Teller

Provided customer service and process transactions.

Assisted customers with account management and improved banking services.

Knowledgeable on all FDIC procedures.

HNN Associates, Bellingham, WA 2012-2013

Leasing Professional – Low income housing

Responsible for activities related to apartment rentals, move-ins, and lease renewals.

Interacted directly with prospective and current residents to achieve maximum occupancy.

Generated and handled property awareness and interest, leasing apartments, qualifying prospects, preparing tax credit compliance paperwork, lease documentation, and completing move-in paperwork and procedures.

Boys and Girls Club, Bellingham, WA 2008-2012

Program Lead

Planned, developed, and managed after school programs for club members.

Arranged and developed orientation, meals, homework, and goal setting to 150 members daily.

Supervised program staff, scheduled staff hours and performed other related administrative duties.

Connected directly with parents, schools, community groups, and club members.

Worked in partnership with the unit director to ensure that a myriad of pro-social and youth development opportunities are available to all club members.

Assisted with planning events to gain revenue to fund the nonprofit organization.

Aided after school sporting events and tournaments.

REFERENCES AVAILABLE UPON REQUEST

VOLUNTEER WORK

Community Engagement Committee for Scholarship America 2013-Present

Connected Scholarship America with the community and organizations to engage in events like local blood drives, food shelf donations, and collecting school supplies, and Christmas donations.

Boys and Girls Club of Whatcom County 2009-2012

Mentor and Basketball Coach

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