Dorothy Craig

**** ****** ******* ***. *

Baltimore, MD 21216

Cell: 443-***-****

acqjat@r.postjobfree.com

OBJECTIVE:

I am seeking a fulltime position as an Administrative Assistant/Office Support with advancement opportunities.

EDUCATION:

ICDC COLLEGE, Culver City CA

Associate of Occupational Studies - Alcohol and Drug Counseling Degree

Graduation Date: May / 2014

Sojourner Douglass College, Baltimore MD

Human Services/Addictions

2008-2010 Transferred to ICDC College

Harrison Career Institute, Baltimore MD

Medical Office Specialist

Graduation Date: August / 2004 with Certificate in Medical Office Specialist

Education Summary: Completed 9 month course/classroom on-hands training

Universal Counseling Services-Internship

April 2012-October 2012

Screening clients, intake process, and crisis intervention, orientation of the program to the client, performing assessments, and documentation.

I facilitated substance abuse education groups under the supervision of my supervisor.

Prepared treatment plans, use of referrals and other resources, case follow-up, functions with code of ethics, confidentiality, HIPAA.

Observed clients during UA testing. Oral and written communication.

Completed 203 hours of on-site clinical experience.

WORK EXPERIENCE:

Kennedy Krieger/Aerotek Staffing

April 2015-June 2015

Document Imaging Technician

• Scanned and batched loose documents and raw data daily.

• Prepped documents to be scanned into her.

• Maintained a production quota of 95% with 99% acccuracy.

SmartPain Management/Office Team, Baltimore MD

December 2014-April 2015

Medical Records Coordinator

Batch and electronically file documents and doctor’s notes daily.

Scan and fax medical records for disability claims, worker’s comp, lawyer’s request and other healthcare facility per request.

Documented daily workflow of record requests, incoming and outgoing.

Applying all HIPAA laws and procedures.

Provided excellent customer service via phone calls from the call center.

Effectively communicated with staff and worked as a team player.

Participated in the centralization of medical records from other SmartPain locations.

Any other assigned tasks.

Johns Hopkins Hospital/IOD Incorporated, Baltimore MD

January 2014 –November 2014

Customer Service Rep/Medical Records

Scan medical charts per request for disability claims, workman's comp, death benefits, legal issues.

Data entry for disability claims, insurance claims and legal claims.

Any other assigned duties.

H&R Block, Baltimore MD

December 2011 - April 2014

Client Services Professional

Provide front desk tasks.

Greet clients and answer phones.

Provide issues resolutions via phone or in-person.

Maintain confidential filing system for tax pros.

Schedule appointments for tax pros.

Provide follow-up client services.

Provide POS transactions.

Baltimore CASH Campaign, Baltimore MD

February 2011 - July 2011

Case Manager

Recruited for fieldwork screening the older population for state and public benefits.

Referring Transient residents to resources.

Financial counseling, housing needs, healthcare, home visits and transportation for emergency appointments.

Outreached at Legal Aid 2x a week for senior clients.

Catholic Charities/ODBEC, Baltimore MD

September 2006 - October 2009

Earn Benefits Counselor

Screened an average of 10-25 clients daily for state benefits.

Assisted client with paperwork, scheduling emergency appointments.

Offered resources to homeless population daily.

Maintained client’s information, data entry, follow-up appointments with clients.

Communicated with other staff and outside providers such as; parole and probation and mental health.

Recruited to be site manager for the Baltimore CASH Campaign free tax services also prepared taxes when necessary.

CERTIFICATIONS:

Cultural Awareness certificate

HIV/AIDS certificate

Available upon request.

Contact this candidate