GLENN R. JONES

**** *. ***** **** *****: 812-***-****

Bloomington, IN 47403 Email: acqja7@r.postjobfree.com

MANAGER

RETAIL GOLF OPERATIONS MANUFACTURING

Accomplished professional with history in golf operations and sales, successful retail and specialty shop ownership and management, and manufacturing. Experience in business management, development, operations, sales achievement, and hiring and training top performing employees. Exceptional interpersonal, communication and problem-solving skills. A leader in exceptional customer service with proven capability to transition strategy into action.

Areas Of Expertise

Retail Operations

Financial Accountability

Employee Coaching & Training

Golf Outing Management

Community Outreach

Business Management

Business Development

Promotional Planning

Customer Service

Professional Experience

French Lick Resort, French Lick, IN

2nd. Asst. Golf Professional 3/2014 - Present

Supervise daily operations to include: customer service, staging and maintenance of cart fleet, driving range operations.

Successful coordination of multiple corporate, association and professional golf outings & tournaments at the Pete Dye course.

Provided leadership, employee development, motivation, guidance and support, and set clear expectations.

Goodwill Industries, Bloomington, IN

Team Leader 9/2013 - 3/2014

Supervise daily operations to include: merchandise replenishment, point of sale, customer service, reconciliation of funds and cash handling.

Train and mentor employees.

Maintain corporate standards and communication.

Dick’s Sporting Goods, Bloomington, IN

First Assistant Golf Pro 6/2013 - 8/2013

Management of golf pro shop area to include: pricing, receiving, club repair and creation of displays.

Conduct golf instruction and clinics.

Provide excellent customer service throughout the retail sales experience.

French Lick Resort, French Lick, IN

Golf Pro, Donald Ross Golf Shop Supervisor 3/2007 - 3/2013

Taught golf to students of all ages through private lessons and group clinics

Responsible for directing shop team members in daily sales and providing excellent customer service

Provided leadership, employee development, motivation, guidance and support, and set clear expectations, performance measures and goals

Successful coordination of multiple corporate, association and professional golf outings & tournaments at the Donald Ross, Valley Links and Pete Dye Courses.

Responsible for store financial accountability including payroll, sales, markdowns and profitability

Executed standard company procedures and strategic initiatives that drive customer experience

Coordinated with indoor and outdoor associates for efficient operations

Maintained golf cart fleet

Key Accomplishments:

Tournament Starter for and involved in successful event operations for the LPGA (2012), PGA (2011) National Championships and the Women's Big Ten Golf Championship (2012)

GLENN R. JONES, Page 2

French Lick Resort, French Lick, IN

Assistant Director of Golf, Valley Links Golf & Learning Center 9/2001 – 2/2007

Scheduled and supervised golf and maintenance staff

Oversaw golf and facility operations

Ensured customer satisfaction

Maintained a clean outside area and golf shop

Coordinated with other departments to ensure effective operations

Developed and conducted ladies golf clinics, junior clinics, golf events and provided personal instruction

Ordered and inventoried merchandise for two golf shops

A Touch of Glass

Owner/Manager 10/2007-12/2009

Operated a glass gift shop; built and maintained consistent clientele

Appraisal service

Oversaw business financial and sales functions

Managed inventory, purchasing and merchandising

Indiana Furniture Co.

Lead Person 10/1997 – 9/2001

Set-up, operated and trained other employees on various mill room machinery

Assisted in scheduling for the upcoming week based on production quotas

Maintained an average of 75 to80 % productivity

Enforced all health and safety standards

Monitored and inspected all milled parts for quality prior to leaving the mill room

Key Accomplishment:

Achieved company’s highest productivity rating

Vocational Education

Building Trades, Plumbing and Electrical

Horticulture and Landscaping

Computers, Writing, Problem-Solving in the workplace

Awards & Achievements

Coached the Boys’ Varsity Golf Team for the Dubois County Jeeps in 2012. Competed in sectional play for the first time in 5 years.

French Lick Resort, Employee of the Month in January in 2003 and September of 2004

Passed P.G.A. Golf Playing Ability test and competed professionally, 2002

Ranked in the top 15 Indiana Golf Amateur Players

Developed the Chix with Styx ladies weekly golf clinic with an average of 25 participants per week

Developed the Orange County Junior Golf Camp for all students within the Orange county area with approximately 85 participants

Won the Wood Capital Open golf tournament, 1989

French Lick Club Champion, 1981

Springs Valley Optimist Club, President, Secretary, Treasurer

Maintained the highest average of 75 to 80 % productivity while at Indiana Furniture Co

Assisted in the installation of a railing system at Indiana Furniture Co. to improve material handling between operations and increase production.

References available upon request

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