BarakaTamu Higgins

**** ******* ****, ** ***** 586-***-**** acqj8o@r.postjobfree.com

PROFESSIONAL SUMMARY

I am an experienced and self-motivated Manager specializing in Hospitality and Food and Beverage Management. I have over ten years of management and guest service experience. Including a background in Accounting, Culinary Arts, and Sales / Event Planning. I also speak Spanish as a second language.

Staff Works/Thyssenkrupp Industrial Services

August 2014-Present

Scheduling Coordinator

Process payroll and schedules for Thyssenkrupp’s 14,000+ employees in the United States and Canada at over 20 different Containment and Warehouse sites for weekly pay cycles.

Marathon Oil/Speedway LLC

March 2013-Ausgust 2014

Warren, MI

Co-Manager

Successfully operated Speedway Convenience Store by providing an exceptional customer experience

Tracked daily food court and fuel sales, conducting daily fuel surveys

Ensured that F&B department operated safely and efficiently

Completed Daily Sales Report

Store inventory, product orders

Verified safe, prepared bank deposits, reviewed monthly P & L statements

Staff scheduling, processed weekly payroll, counseled and disciplined, conducted monthly staff meetings

Landry’s Inc./McCormick & Schmick’s Somerset Collection

Aug. 2012-March 2013

Troy, MI

Server/Floor Supervisor (MIT)

Provided excellent guest service to all patrons dining in our establishment.

Ensured that the restaurant floor operated flawlessly in order to provide an exceptional dining experience.

MGM Resorts International, MGM Grand Detroit

July 2007-Sept. 2011

Detroit, MI

F&B Coordinator

Assisted the Director, Executive Chef, and Sales Manager of the Food & Beverage division with daily departmental operations including scheduling, travel plans, menu planning, tastings, payroll, attendance, and discipline for hourly Union Team Members.

Property tours, contract signing, sales and event planning, and securing payment for Food & Beverage Events.

Coordinated events that generated a 6 figure sales revenue for January 2011 (NAIAS banquets).

Worked closely with Human Resources implementing new policies and SOP’s.

Coordinated/Attended Union Meetings to discuss grievance handling and labor/management relationships.

Best Western Laurel Park Suites/ Fairfield Inn by Marriott

Aug 2004-Aug 2006

Livonia/Farmington Hills, MI

Operations Manager

Successfully operated the hotel property by:

Managing Front desk operations by ensuring that all reservations were made and guests were checked in properly and had a comfortable and enjoyable stay.

Ensured that all monies and credit card information were handled properly. Resolved guests’ concerns and issues.

Managed Housekeeping Department by assigning rooms for housekeepers to clean daily, inspected clean rooms, entered clean rooms into computer system to allow front desk associate to rent rooms out to hotel guests.

Processed payroll and scheduling, interviewing and hiring, budget and accounts payable, Month End Reports/P&L’s, inventory and ordering for Housekeeping, Laundry, and F&B.

Managed Maintenance operations by ensuring all regular maintenance and repairs were completed accurately and timely.

Headed departmental meetings/trainings.

Managed F&B by ensuring that all food was prepared and served properly.

Ensured the overall cleanliness of the entire property inside and outside.

EDUCATION

Macomb Community College-Warren, MI

Culinary Arts/Hospitality Management

The International Culinary Schools at the Art Institute-Novi, MI

Culinary Arts

CERTIFICATIONS

ServSafe Certified

National Restaurant Association/American National Standards Institute (ANSI)-Conference for Food Protection (CFP)

03/11/2013-03/11/2018

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