Sigrid Malicdem

**** ******* ***** ********* ** *4565

415-***-**** / acqj7v@r.postjobfree.com

A customer service oriented Technology Administrator with 10 years of IT working Experience. I am looking for a more meaningful role in the IT industry.

Professional Experience:

Fremont Group

Network Administrator - March 2009- March 2015

Primarily responsible for overseeing and managing network security through Symantec endpoint protection, Palo Alto firewall, SMTP, digital certificates, two factor authentications via safenet to ensure business continuity and protect business assets.

Ensured that the IT issues of 150 Fremont onsite users were addressed in a timely and professional manner exhibiting high levels of customer service and satisfaction

Set up and implemented wireless networks over 5 locations saving the company around $25k

Redesigned and reevaluated company network printers and faxes allowing the company a huge reduction of unnecessary cost and boosting the savings and productivity of 150 users

Played a major role in implementing our Shoretel Phone Systems utilizing major features such as audio conferencing, Shoretel communicator, outlook integration for ease of access

Took the lead in replacing legacy computer systems to new and cost effective platforms

Implemented network and systems back up with Symantec backup exec 2014

Automated Dell Kace IT ticketing system by creating queues that lessened IT workload

Fully documented IT security and virus procedures for SEC compliance

Hyatt at Fisherman’s Wharf

MIS Coordinator – March 2005 – March 2009

Subject matter expert and the first technical point of contact for 60 onsite users

Successfully coordinated major numerous technology projects and upgrades with Hyatt Corporate and implemented those standards at the hotel level. This includes but not limited to email systems, kiosk, time systems and key applications, software and hardware replacement

Managed vendor contracts, insurance, budgeting, accounting and forecasting

Managed the Gaps to ensure compliance of the IT department to various security standards such as PCI compliance and IT sub certification

Qualifications:

Operating Systems- Windows 7, Windows Server 2012, 2008 & 2003

Software –Palo Alto Firewall, Comodo Secure Email certificates, Safenet, Dell Kace Management,Microsoft Exchange, Symantec Backup Exec, Symantec Endpoint Protection, Cisco Iron port C160 and S160 appliance, All Snap-ins on the Active Directory Management, VMware, Cisco Meraki, Citrix, Lotus Notes, Microsoft office (Ms Word, Ms Excel, Power Point, publisher, access)

Telecommunications- Shoretel, Polycom

Education and Training

Bachelor of Science in Commerce major in Business Management (International)

Certificates: Administering and Maintaining Windows 7, advanced troubleshooting, upgrading and maintaining PC’S, Symantec Endpoint Protection Administration

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