LISSETTE BONILLA

**** ****** ****** ***, ****** FL. 32817

407-***-****, acqj6o@r.postjobfree.com

OBJECTIVE:

To continue my career with an organization that will utilize my management, supervision & administrative skills to benefit mutual growth and success.

EDUCATION:

Bachelor of Science in Psychology, Currently Pursuing

University of Central Florida, Orlando, FL

Associate of Arts in General Studies, April 2012

Valencia College, Orlando, FL

EXPERIENCE:

Aon Hewitt, Orlando FL

Customer Service Associate, April 2015 – Present

Identify areas for quality improvement and make recommendations to supervisor Work in a team environment

Assist with training and mentoring new Absence Management Specialists

Administer five different clients with their employees worldwide LOA (Apollo, Nissan, Envision, Fresenius, Emergency Medical Services)

Ensured multiple departments’ queries and questionnaires were responded to promptly.

Orlando Magic, Orlando FL

VIP Premium Guest Services, June 2014

Perform various roles of greeter, concierge and guest services, assist in pre-event and post-event needs, deliver legendary service and build strong relationships with premium customers

Provided legendary service to over 2000 VIPs a night

Resolved any special requests from the founders and presidential suites owners

Developed and maintained relationships with suite owners to maximize renewals

Assisted managers in pre-planning and execution of arena events

Ulta Benefits, Orlando FL

Freelance Beauty Cosmetics Beauty Artist, September 2012-Present

Exceed sales objectives, outperforming quota by an average of 20% throughout four-year tenure.

Offering the highest possible level of customer service. Booking return service appointments for makeup lessons as part of their purchase

Teach, coach and develop tem to deliver outstanding customer service

While providing best customer service also reaching daily personal sales goals

SKILLS AND CERTIFICATIONS:

President’s List: University of Central Florida Spring 2015

Certifications: Real Estate Certificate & Business Specialist Technical Certificate.

Languages: Fluent in Spanish and English.

Systems: Proficient in MS Office, Excel, Lync, PowerPoint, publisher, Lotus Notes, CS Pro

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