Dawn L Mayfield

***** *. **** **

Avondale, Arizona 85323

480-***-****

acqj63@r.postjobfree.com

OBJECTIVE

Pursuing a career as an Administrative Professional where my customer service skills will exceed your customers' expectations

QUALIFICATIONS

Provided customer service to a diverse population of administrators, staff and the general public

Completed reports, analyzed data, proofread documents and prepared presentations and reports

Committed and motivated Administrator with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative

Extensive use and competence with Microsoft Office to include Word, Excel and PowerPoint

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Corresponded with clients through phone, fax, email and in person to schedule appointments and answer inquiries.

Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork.

Prepared monthly reports for records, closed terminated records, completed final audit of file system and insured that all documentation had been received and filed.

Ensured smooth operations by supporting the Local Office, National Corporate Office, and the local Regional Office.

EMPLOYMENT

April 2014 to present: Cartwright School District, Phoenix, Arizona

Executive Assistant/Coordinator to the CFO

Maintain executive calendar

Coordinate executive meetings

Scheduling and documentation for executive appointments

Correspondence by email, phone, and in-person.

Prepare Travel Arrangements

Purchase Orders/Invoicing, Proof Reading, Preparing of Presentations, Ordering Office Supplies, Reports, Event Planning

March 2014 to Logisticare, Phoenix, Arizona

April 2014 Customer Service Representative

Duties: handling inbound calls to coordinate non-emergency medical transportation

Inputting required information into the reservation system

Researching and resolving customer issues

Working with other departments to ensure that member’s needs are met.

June 2007 to VPSI/VRide, Phoenix, Arizona

November 2013 Administrative Account Coordinator

Duties: responsible for approximately 200 vanpools throughout Maricopa County as a contractor for "Valley Metro's" commuter vanpool service.

Assisted in customer service including delivery and pick up of vans; encouraging timely monthly reports; preventative maintenance and organization of drivers.

Detailed record keeping; monthly reports; starting vanpools and terminations; driver approval records and driver switches.

August 1999 to Sylvan/Prometric Testing Center, Goodyear, Arizona

May 2007 Test Center Administrator

Duties: directly responsible for conducting customer service, communications, record keeping, and file management.

Proctored computerized exams, enforced test center rules and regulations, scheduled exams and monitored test center security.

Assisted in staff and customer concerns, managed regularly scheduled communications for conferences, assessments, and training.

April 1991 to United States Marine Corps Reserves, Phoenix, Arizona

April 1999 Corporal - Administration

Duties: maintained thorough knowledge of Marine Corps administrative standards.

Conducted regular audits of files and updated regulation manuals.

Secondary assignment to "Bulk Fuel Division" being responsible for the delivery of fuel to mechanized vehicles and equipment during operations.

EDUCATION

December 1986 Pacific Christian College, Fullerton, California

Bachelor Of Arts

Diversified General Studies with a minor in English and Bible

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