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Customer Service Administrative Assistant

Location:
San Francisco, CA
Posted:
July 02, 2015

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Resume:

Objective

To obtain a position within an organization where my skills and knowledge can be utilized and expanded upon.

Qualifications

Proficient in software programs such as Microsoft Word Excel, Outlook, SAP, and EMD. Fluent in both English and Spanish.

Education

2008-2009 Everest Institute College Houston, TX

Obtained Certification as a Medical Administrative Assistant

Professional Experience

GETIXHEALTH Apr 2013-Present

Collector Specialist

Data Entry

Submit Insurance for payment

Verify Insurance

Skip trace Patient Personnel Information

Letters for medical necessity and collections

Research and resolve payment discrepancies

Meet or exceed monthly collection goals established by the Controller

Process monthly statements to customers

Collections on past due customer accounts

Process credit card payments

Apply customer payments and make adjustments to accounts as needed

Other duties as assigned by the Controller

UNITED PARCEL SERVICES –UPS (Seasonal) Oct 2012-Dec.2012

Helper Coordinator

Assign helpers to drivers

Data Entry

Enter orientation hours to be paid

Reviewing the daily helper needs

Review helper hours for accurate recording of time and assignments

Answer multiple phone lines

Assign meeting point for driver to meet helper

Print out trip tickets for drivers

Pull helpers and drivers DIAD and place together

Direct Energy (Temporary) July 2011-March 2012

Sales Associate

Pass out flyers

Introduce the product to people walking by

Enroll customers

Fill necessary papers to get customers enrolled with our company

Internal Medicine (Externship) August 2008 – August 2009

Medical Administrative Assistant

Data Entry & Answer multiple phone lines

Verify patients insurance and review claims

Chart patient information

Prepare patient and room for examination

Take vital signs

Southwest Kia Pre-Owned December 2007 – October 2008

Receptionist

Answer all incoming calls

Excellent customer service of all visitors

Maintain customer records

Office Inventory

Various office related duties such as copying & filing

Gulf Coast Athletic Supply April 2007 – November 2007

Accounts Payable

Review invoices and check requests

Set invoices up for payment

Reconciliation of payments

Monitor accounts to ensure payments are up to date

Resolve invoice discrepancies

Vendor file maintenance

Payroll

Receive incoming and distribute to proper personnel.

Pacesetter Personnel Service February 2002 – April 2007

Human Resources

Answer multiple phone lines

Data Entry & Filing

Assist Sales Representatives with various duties

Process applications

Payroll

Conduct drug test when necessary

Process paper work for injured workers

Fort Bend Heart Clinic Oct 1995- April 1996

Receptionist Assistant

Answer Phones

Filling

Copying

Call in prescription for patients

Make Folders for new patients

Schedule appointments

Data Entry

Verify Insurance

References Available Upon Request



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