Judith S Fuqua

*** ***** ****, **** ** Prussia, PA 19406

acqj5x@r.postjobfree.com Ph: 610-***-****

Professional Summary

Accomplished and energetic benefits administration manager with a solid history of achievement in operations. Motivated leader with strong organizational abilities. Areas of strength include process consolidation and design, administration for complex organizational designs, and motivating team members & colleagues. Skills

Management of Personnel Resources

Operation Analysis & Monitoring

Complex Problem Solving

Strategic Planning

Critical Thinking

Judgment & Decision Making

Administration & Management

Exceptional Customer Service

Key Software: Microsoft Office, Smartsheet,

Atlassian JIRA & Confluence

Experience

Benefit Allocation Systems, Inc. King of Prussia, PA Account Services Manager March 2009 – June 2015

Responsible for department that generates $1.4 million in annual revenue comprised of 67 entities totaling 80,000 employee lives providing third part administration for health, life, long & short term disability, flexible spending accounts, health reimbursement accounts, defined benefit & defined contribution pension calculations & statement preparation, and organization internal billing and account receivables.

Managed staff of six Account Managers and one Administrative Assistant providing coaching, guidance and support.

Established and implemented department policies, goals, objectives and procedures conferring with President/CEO and colleagues as necessary.

Determined staffing requirements; interviewed, hired and oversaw training of new team members.

Oversaw implementation of new accounts, and annual renewal/open enrollment on existing accounts.

Developed new account implementation project plan used company wide.

Acted as consulting resource on new software development ensuring compliance with regulations and effectiveness of user interfaces.

Integral and critical role in development of ACA data collection and reporting software for IRC 6055/6056

Prioritized projects and programming needs based on available resources and urgency of need.

One of two managers with authority to release new and updated software to production.

Member of Security Team that reviews technology and processes to ensure compliance with HIPAA privacy & security.

Built strategic relationships with key individuals at clients and partner vendors.

Identified sales opportunities and provided oversight to process through pricing, writing of Statement of Work, implementation and billing. Assisted as needed in writing RFP responses.

Traveled as needed to clients and/or vendor partners. Nordstrom Rack King of Prussia, PA

Human Resources Area Manager February 2005 – November 2008

Supported 6 stores in 4 states (Pennsylvania, New York, Massachusetts and Michigan)

Consistently met annual labor budget goals.

Designed and implemented process for scheduling Customer Service representatives that was rolled out company wide.

Successfully investigated and resolved multiple sexual harassment and violence in the workplace issues with no litigation.

Advised department managers on policy matters such as equal employment opportunity and sexual harassment.

Managed employee issues including staffing levels, refereeing disputes, terminating employees for policy violations, and guiding disciplinary procedures.

Coached & trained department managers on interviewing techniques and performance management. Nordstrom King of Prussia, PA

Human Resource Assistant Manager November 2001 – February 2005

Prepared and maintained employment records related to events such as hiring, termination, leaves, transfers and promotions.

Hired employees and processed hiring-related paperwork.

Addressed employee relation issues, such as harassment allegations and work complaints.

Conducted new employee orientations.

Selected qualified job applicants and referred them to department managers, making hiring recommendations when appropriate.

Conducted reference and background checks on job applicants. Nordstrom King of Prussia, PA Garden City, NY Farmington, CT Restaurant Manager June 1999 – November 2001

T.G.I. Fridays West Hartford, CT

General Manager June 1996 – July 1999

Education

Capital Community Technical College Hartford, CT

Associate of Science, Business Management May 1996 Trinity College Hartford, CT

Bachelor of Science, Computer Science May 1991

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