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Customer Service Medical

Location:
Gig Harbor, WA
Posted:
July 02, 2015

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Resume:

OBJECTIVE

Applying education, skills and experience continuing my career path in the Healthcare industry supporting clinical and non-clinical staff and to help those in need and requiring the services of medical professionals or services.

EDUCATION

Le Cordon Bleu College of Culinary Arts, Las Vegas, NV

1451 Center Crossing Road

Las Vegas, NV 89144

10/2007 – 03/2009 Associates Degree

Graduate with Honors - Summa cum Laude 4.0 GPA

Awarded - Top Toque Award

Community College of Southern Nevada, Las Vegas, NV

2005 HIT - Medical Terminology 3.75 GPA

Areas of study: Medical terminology, basic anatomy and physiology

CAPABILITIES

10 years Medical Records experience: Long Term Nursing, Acute and private practice

EMR (electronic medical records)

Compliance and audits

Credentialing and contracts

Coding ICD-9 CM and CPT

Data entry

Computer proficient (multiple programs)

Over 10 years of extensive education and training in customer service

Staff development and training

Over 10 years Management / supervisory skills

Call center experience

Self-Starter with a strong focus on detail and completion

Strong team player with the ability to work independently and adapt as needed

Attributes

oTime management, organization skills, leadership skills, communication skills, adaptable, attention to detail, punctuality and a strong desire and willingness to learn.

WORK HISTORY

Unemployed (layoff)

03/14 to Present

MultiCare Health Systems 253-***-**** 1901 S. Union Tacoma, WA 98405

Health Information Technician (Epic) 02/13 to 02/14

Electronic Medical Records; Sorting, abstracting, scanning (using high-speed and flatbed scanners) and indexing of all chart related documents and reports into Epic and OnBase systems. Query of reports and documents needing further research or clarification for accuracy. Release of Information: all Medical Charts and Medical information pursuant to Federal guidelines for HIPAA compliance. Performance and productivity audits and input of daily stats into excel spreadsheets.

Ikonos Greek Restaurant 253-***-**** 4960 Point Fosdick Dr. Gig Harbor, WA 98331

Assistant Manager FOH/BOH 01/12 to 01/13

Part time with limited hours

WORK HISTORY cont’d

Personal Caretaker 09/10 to 10/11

24hr/day caretaker for immediate family member required assistance for all daily activities of living.

Anthony’s Restaurant 253-***-**** 8647 Harbor view Drive Gig Harbor, WA 98331

Lead Prep Cook 07/09 to 08/10

Café Bleu 702-***-**** 1451 Center Crossing Rd Las Vegas, NV 89144

Externship / Front and Back of House 10/08 to 06/09

Aspen Medical Group 702-***-**** 3416 N. Buffalo Dr Las Vegas, NV 89129

Front Office / Billing / Health Information Coordinator / Medical Records 01/08 to 06/09

Provided ongoing support for clinical and non-clinical staff, compliance, physician credentialing, contract review, medical billing, coding CPT and ICD-9 CM, Medicare/Medicaid, insurance adjustments, Medical records, EMR scanning and receiving, abstracting information for chart audits, data entry, data base maintenance, ROI, HIPAA compliance review and training.

Le Cordon Bleu College of Culinary Arts 1451 Center Crossing Rd Las Vegas, NV 89144

Full Time Student 09/07 to 03/09

Culinary Arts and Hospitality Management

State of Nevada 702-***-**** 555 E Washington Ave Las Vegas, NV 89101 Health Information Coordinator / Medical Records (Mental Health Acute) 03/06 to 08/07

Provided ongoing support for clinical and non-clinical staff, concurrent review, abstracting information for concurrent review and compliance chart audits, EMR scanning and receiving, prepared medical records for admissions and discharge, medical records filing and maintenance, compliance review and coding ICD9-CM, Medicaid requirements, physicians orders data entry and data base maintenance, HIPAA compliance officer, HIPAA training for all clinical and non-clinical staff and ROI

State of Nevada 702-***-**** 100 Veteran's Memorial Dr Boulder City, NV 89005 Health Information Coordinator / Medical Records 12/01 to 03/06

Provided ongoing support for clinical and non-clinical staff, abstracting information for concurrent review and compliance /chart audits, EMR scanning and receiving, compliance tracking for Medicare/Medicaid, prepared medical records for admissions and discharges, medical records filing and maintenance, abstracting necessary information required or requested, chart thinning, documentation training, diagnosis coding ICD-9 CM and billing code verification, review transcriptions and updated all needed records accordingly, data entry of physician orders and diagnosis, all medical related data base maintenance, HIPAA compliance officer, HIPAA training for all clinical and non-clinical staff and ROI

State of Nevada 702-***-**** 100 Veteran’s Memorial Dr Boulder City, NV 89005

Facilities Supervisor 06/01 to 12/01

Nevada Power Company 702-***-**** 6226 W. Sahara Ave Las Vegas, NV 89151

Customer Service Representative (call center) 07/00 to 06/01

Assisting customers calling into the customer service call center with new service requests, answering questions, explaining services in detail, scheduling appointments for service connection, transfers of service, disconnection of service and concerns about utility services. Processed payments and made adjustments for utility services discrepancies in monthly charges.

SPECIAL SKILLS

Computer programs:

oEpic

oOnBase

oAccuMed/AccuCare

oVista Keane

oMedVersal

oExcel

oWord

oPower Point

oOutlook

oAccess

oAS400 systems

oMacros / POS

oLMS

oPMS

oVia Cad

References upon request



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