Kasey Smith

Customer Service Representative

Gainesville, GA 30504

acqj54@r.postjobfree.com - 770-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Customer Service Representative

DS Services - Flowery Branch, GA - May 2015 to Present Responsibilities

Answering Inbound phone calls through the 5 nine phone system, using Oracle software to navigate customer accounts, placing orders for water products, coffee and filtration products, equipment rentals and new purchases, completing PPE reports on Quality Control issues, Taking payments by phone via credit/debit card, check by phone, scheduling deliveries of products to residential and commercial customers, billing inquiries, resolving customer concerns regarding account issues, multitasking between different screens while handling call ect.

Customer Care Specialist

Havertys Eastern Distribution Center Call Center - Braselton, GA - March 2014 to October 2014 Responsibilities

Answering Incoming calls inside call center, make outbound calls to customers to follow up with services rendered by Certified Service Technician assigned to route, assisting customers with their furniture orders, scheduling delivery dates and times with customers, opening service tickets on damages to furniture delivered, documenting property damages, taking payments for parts via credit or debit card, processing exchanges of furniture in system, canceling orders, or processing reselections on certain items approved by manager, escalate supervisor calls to proper management.

Bartender

Veterans Of Foreign Wars - October 2010 to March 2014 Maintain adequate supplies of items such as clean linens, silverware, glassware, dishes, and trays.

• Fill beverage and ice dispensers.

• Set tables with clean linens, condiments, and other supplies.

• Stock cabinets and serving areas with condiments, and refill condiment containers as necessary.

• Slice and pit fruit used to garnish drinks.

• Stock refrigerating units with wines and bottled beer, and replace empty beer kegs.

• Wipe tables and seats with dampened cloths, and replace dirty tablecloths.

• Scrape and stack dirty dishes, and carry dishes and other tableware to kitchens for cleaning.

• Wash glasses and other serving equipment at bars.

• Clean up spilled food, drink and broken dishes, and remove empty bottles and trash.

• Run cash registers.

• Mix and prepare flavors for mixed drinks.

Crystal Springs Water,

Flowery Branch,

Ga,

United States

Receptionist/Administrative Assistant

Bill Worley Plumbing - Gainesville, GA - May 2008 to October 2010 Responsibilities

• Answer phone calls; Provide product and service information on plumbing equipment and services; Identify, research, and resolve issues, Research billing issues and reconcile invoices for payment; File and maintain records; Collect, sort, distribute, or prepare mail, and messages; Receive payment and record receipts for service; Schedule appointments; Operate office machines, such as photocopiers and scanners, voicemail systems, and computers; Collect, count, and disburse money; and other duties as assigned. Customer Service Represenative

Crystal Springs Water - Flowery Branch, GA - September 2004 to June 2006 Confer with customers by telephone or in person to provide information about products and services, to take or enter orders, cancel accounts, or to obtain details of complaints.

• Determine charges for services requested, collect deposits or payments, or arrange for billing.

• Solicit sale of new or additional services or products.

• Check to ensure that appropriate changes were made to resolve customers' problems.

• Answering Inbound Calls

• Refer unresolved customer grievances to designated departments for further investigation.

• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.

• Complete contract forms, prepare change of address records, and issue service discontinuance orders, using computers.

EDUCATION

Medical Assisting

Lanier Technical School

January 2012

GED

Adult Learning Center

August 2010

ADDITIONAL INFORMATION

* References Available Upon Request

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