Otis F. Joyner, Jr.

**** ***** ***. *******, ** *1114 e-mail: acqj4h@r.postjobfree.com mobile: 202-***-****

Summary

A visionary IT Project Manager with over 20 years of experience planning and managing complex projects throughout the project lifecycle, utilizing agile and traditional project management methods. Work up and down the chain from planning to hands-on problem solving. Drive strategy execution to position companies, departments, and government agencies to effectively compete in the growing global marketplace.

Management Planning and Design Strengths in:

Cloud Computing Dell & IBM SAN Design, Implementation, and Service Change Management

Network Design, Implementation, and Administration Records Management Active Directory 2.0 DS

Federated Server Farm Design, Implementation, and Maintenance MS Services & Exchange Site Design

Active Directory Users, Groups, and Policy Creation and Maintenance Program Management

Cisco Wireless Networks Design and Access Point Configuration

Wired & Wireless Design, Implementation, Integration, and Administration

Intrusion Detection Systems/Intrusion Prevention Systems

Professional Experience

CAPSTONE CONSULTING GROUP Washington, DC 11/2014 – Present

Project Manager/ Lead Business Analyst

Client: Office of Health Affairs HQ. Department of Homeland Security

E-Health Records (EHR) System:

Currently developing a DHS EHR system to track workforce health, preparedness, and ready posture to fight any incident and contract surveillance. Charged with the project plan, requirements gathering, stakeholder management, risk management, the SDLC, and agile project management.

Working with NOC, CIOs, and firewall teams to document/diagram net designs, implementation plans, SLAs, MOUs, authorization and validation processes, and the security infrastructure. Developed security documents for ATO, ATT, and FedRAMP approval.

Collaborating with DHS and its IT leadership to resolve issues, standardize processes, and ensure governance.

Maintaining budget and establishing the foundation, documents, and justification for the next system iteration.

Implemented and designed a SharePoint site for team collaboration, document library, and system (project branding). Built data dictionary for the current and future system.

OPTIMAL SOLUTIONS & TECHNOLOGIES, INC. (OST) Washington, DC 5/2013 – 11/2014

O365 Project Manager

Clients: National Energy Technology Laboratory (NETL), within the DOE (NETL.DOE.GOV); Office of the Chief, Border Patrol; Customs and Border Protection; Department of Homeland Security

Cloud Computing:

Defined detailed project plans and led the proof of concept (PoC), followed by the migration of 2000 users to an Office 365 Government Cloud from a GroupWise on-premise email system.

oConducted a cost/benefit analysis to show savings and ROI for the transition to BYOD, using Mobile Device Management (MDM) with Active Directory Federated Services (ADFS); gained client approval.

oManaged 35 contractors during the analysis of the current WAN/Network infrastructure, MDM, security, policies, and email systems to prepare for the migration.

oDesigned and managed the AD Federation Server Farm 2.0 with Windows Server Datacenter 2012, in order to support single sign-on.

oUsed MS System Center Manager to push out, update, and manage desktop and laptops at a cost savings.

oProduced deliverables that included: build out of a test/dev environment; development of governance documents, with review periods; management of stakeholder and team meetings; and configuration of the tenant. Performed upgrades to network WAN/LAN.

oUtilized agile project management for issue resolution, with constant monitoring.

Governance and Documentation:

Within an environment lacking governance and appropriate documentation, managed the creation of robust documentation to outline changes and requirements. Created clearly defined policies for internet access, network storage, records management, data recovery, data retention (current & future), and BYOD with MDM.

oConducted weekly brown bag training sessions to share knowledge and resolve challenging issues.

oGenerated documents, procedures, and policies for the Enterprise Architecture, Systems Development Lifecycle (SDLC), and Systems Engineering Lifecycle (SELC).

Networking:

Developed WAN network diagrams for implementation of Quest, Coexistence, migration, and archive servers. Graphically represented data flows, data at rest (NIST standard), and data in motion.

Developed network diagrams of the AD Directory Service, Federation Service, and Right Management (RM) servers needed for the implementation of O365.

SharePoint:

Designed and configured SharePoint 2013 sites for eDiscovery and Records Management. Enabled a one click feature to automatically save to the site while also eliminating manual processes that required a 25K sq. ft. warehouse to store paperwork.

oWorked closely with stakeholders and legal staff to define, develop, and implement retention policies and timeframes for eDiscovery records utilized to manage and recover evidence used in civil litigations.

Other projects include:

Led the implementation and maintenance of IBM SAN, Blade Chassis and Servers, and SAN Storage Array.

Implemented and maintained SQL Server 2008 cluster and AD 2008 users, groups, and machines.

Presented executive briefs and demonstrations to management and stakeholders about the eDiscovery and Change Management tools available through Office 365 in the cloud.

Established a Disaster Recovery Plan (DR), defined requirements, and deployed an active hot site, following DHS and NIST guidelines and recommendations. During upgrades and outages, the DR site was brought online to support production via an MPLS connection.

Project Manager / Senior Network & Systems Engineer 1/2004 – 4/2013

OPTIMAL SOLUTIONS & TECHNOLOGIES, INC. (OST)/STG INTERNATIONAL Washington, DC

Clients: Border Patrol Headquarters (HQOBP), including US Customs and Border Protection (CBP)

Managed a 12-member, IT Support team for senior management and executive staff, such as the Commissioner of CBP, the Chief, and the Deputy Chief. $2.3M budget responsibility for pc refresh, support, the service desk, wireless devices, and monthly billing, as well as for an A/V VTC implementation, support, and upgrades.

Security and Standards Compliance:

Managed installation of a security and identity management technology (MobiKEY) for identity assurance and individualized secure access to applications, data, and networks in a mobile computing environment. Wrote end-user instructions to educate staff on features and functionality.

Evaluated, recommended, configured, and supported software to secure automated systems from unauthorized use, viruses, and malware.

As part of a security awareness program, worked with the Computer Security Incident Response Center (CSIRC) to resolve all infractions, such as sending classified files using BlackBerry devices.

Documented and reported on potential threats, per NIST guidelines.

Educated end users on security policies and practices, ensuring compliance with the Information Systems Security Policies and Procedures Handbook, CIS HP 1400-05C.

Technology advisor for meeting OIT standards and identifying security vulnerabilities. Presented findings to OBP Exec Staff and managers to aid in modernization efforts and assist with budget forecasting.

Infrastructure:

Assessed and documented the current infrastructure, and mapped the current physical WAN network design of the Border Patrol within all 21 sectors. Identified, planned, and implemented the overall network design and gained authority to operate (ATO).

Planned and managed migration of Exchange with BlackBerry wireless and wired capabilities, conforming to headquarter standards.

Advised on the acquisition, configuration, installation, and maintenance of production servers for SQL, Oracle, Exchange, and a data/print server.

Regularly reported to Executive Staff on the progress of national projects concerning installation of routers, switches, WAN circuits, and/or servers.

Integrated knowledge transfer into engagements to develop individual competencies in Exchange, Outlook, Windows, and web development.

Supervised, managed, and developed procedures for a laptop encryption process for secure remote access.

Program Manager / Senior Network & Systems Engineer 2/1999 – 1/2004

L-3 CORPORATION GSI and IMC Divisions Washington, DC

Clients: Border Patrol Headquarters, International Microwave Corporation (IMC)

Managed the development of network designs for use in-house and by clients.

Designed, implemented, and maintained a network infrastructure for a COOP room and a crisis command center for Border Patrol Headquarters, as well as regional and district offices.

oAn early adopter and implementer of robust, email communication systems with remote access, using Exchange with BlackBerry server and PDA devices.

oDefined vendor selection criteria for hardware/software, security, access, Video Teleconferencing (VTC), and an HVAC system. Wrote the RFP, reviewed proposals, and made recommendations approved by management.

oLaid out the implementation plan, including project schedule, data conversion plan, new server requirements definition, data growth estimates, data recovery method, and email archiving and retention. Managed the entire installation, as well as designing and documenting the network WAN, LAN, server and printer setups, A/V system, and satellite TV connections.

Researched, designed, and supervised coding of an enterprise-level, relational database, with GIS mapping, for Border Patrol Headquarters. Improved performance of Geospatial Team servers and workstations with the upgrade of server hardware, data storage, desktop configurations, LAN, and cabling.

Technology Skills:

Software/ NOS:

Office 365 with SkyDrive Pro and SharePoint 2010, 2013/365

MS Server NT, 2000, 2003, 2008, Datacenter 2012 R2

Exchange Server 5.5, 2000, 2003, 2008, 2010, 2013(Cloud)

TCP/IP, DNS, and DHCP

Windows 7 Pro, Windows 8 Pro

Office Pro 2010 & Outlook 2010, 2013/Office 365

Visio Pro 2010, 2013

Adobe Acrobat Pro 9.0, 10.0, 11

Adobe Creative Cloud Suite; Connect; Omni Page Pro 14,15,16, 17

Apple Mac OS X Mavericks installation, networking, and maintenance

Windows and Apple Mac OS Upgrades and Migrations

Apple iPads, MacBook Air and Pro, iMac, and Mac Pro device support and maintenance

MS Project and Project Server 2010, 2012

Kiwi log and syslog server

Remedy Service Desk

Application Inventory Manager

Microsoft System Center 2012 R2 and Service Manager

Networking & Security:

Cisco Routers, Switches, PIX Firewall and Remote Access with Cisco VPN Client;

Network Bandwidth Analyzer; Patch Manager; SolarWinds Traffic Analyzer

Cloud:

eDiscovery with O365; Records Management with O365 and SharePoint; MaaS360 MDM Solution; BlackBerry server and devices, activation, installation, and support; SharePoint 2010, 2013/365; LIVEMEETING and NetMeeting; Microsoft OneDrive; SharePoint Designer

Hardware:

DELL desktops, laptops, servers, SANs and data arrays

IBM Laptops, Servers, and SANs

Video Teleconferencing using Polycom and Polycom Visual Concert

HP laptops, desktops, printers, scanners, servers, and SANs

Pinnacle System Studio Pro CD/DVD copier and printer

Canon High Speed Document Scanners

Route 1 MobiKEY devices, installation, configuration, and support

Health Care Systems:

NEMSIS v3 Data Fields; WEBEOC; ImageTrend

Education, Certifications, and Qualifications:

Howard University, Bachelor of Business Administration, Major: Information Systems and Technology, 1996

MCSE; MCT; PMP; ITILv3; CCNA; A+; HP computers, laptops, servers, printers, and scanners; Dell servers, laptops, and workstations; IBM Servers, Blades, and SANs.

Certifications in progress: CISSP certification

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