Lawanda J. Tillman

**** ****** ***** **. #****, Yorkville IL 60560 773-***-****, acqj30@r.postjobfree.com

Objective

Desire to consistently contribute my accuracy, computer skills and loyalty, to the organization; and to maximize the opportunity to learn and gain valuable accounting experience.

Summary of Qualifications

Ability to balance books and handle finances in a responsible manner.

Self-directed, highly organized professional known for outstanding capabilities in accounting and bookkeeping functions; accurate and efficient.

Experienced in customer service and sales.

Skilled in handling the public with diplomacy and professionalism.

Good eye for detail, well organized, skilled in setting priorities

Effective problem solver; thorough researcher

Equally effective working independently and in cooperation with others

Highly motivated to achieve set goals

Certifications

Customer Service Certification

QuickBooks Certification - Pending

Microsoft Office Word 2010

Microsoft Office Excel 2010

Microsoft Office PowerPoint 2010

Professional Skills

Organization

Customer Service

Inventory Control

Effective Speaking and Listening

Capable of learning new tasks and information quickly

Microsoft Office-Word

Microsoft Office-Excel

Microsoft Office-PowerPoint

Microsoft Office-Project

Establish and maintaining Effective Relationships

Ability to Multitask

Independence Learning

Ability to Complete Tasks Independently

Education

Chicago Board of Education Chicago, Illinois

GED 12/2001 - 12/2001

Computer System Institute Elgin, Illinois

Diploma 02/2014 - 09/2014

Work History

Verizon Wireless Elgin, Illinois

Customer Care Specialist 11/2014 – Present

Attracts potential customers by answering product and service questions; suggesting information about other products and services

Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

Contribute to team effort by accomplishing related results as needed

Scholastic Book Fairs Warehouse Roselle, Illinois

Product Coordinator 09/2013 - 12/2013

Positive work ethic.

Desire to learn and be trained

Self -supervising and organized

Dedication: Staying on the job until it is finished

Dollar General Inc., Las Vegas, Nevada

Customer Service/ Front End Lead 09/2011 - 09/2012

Handled currency and credit transactions quickly and accurately.

Assisted management with inventory control and stock ordering.

Built loyal clientele through friendly interactions and consistent appreciation.

Resolved complaints promptly and professionally.

AT&T Las Vegas, Nevada

Customer Service Representative 03/2011 - 09/2011

Desire to learn and be trained

Team skills/ team oriented/team player

Motivational skills

Commitment to continued training and learning

Northbrook Townhomes Normal, Illinois

Leasing Consultant 07/2008 - 04/2010

Proficient in managing business correspondence

Ability to organize personal work priorities

Ability to research and analyze data effectively

Exceptional attention to detail and interpersonal skills

Marc First Normal, Illinois

Direct Support Professional 05/2006 - 05/2008

Communicated clearly and positively with coworkers and management.

Followed procedures for safe food preparation, assembly, and presentation.

Built loyal clientele through friendly interactions and consistent appreciation.

Took initiative to find extra tasks when scheduled duties were completed.

Best Metal Fabricators Chicago, Illinois

Office Manager 01/1999 - 03/2003

Maintained and cultivated relationships with vendors.

Scheduled rotating shifts for all employees.

Controlled and tracked inventory.

Produced and verified all company invoicing

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