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Customer Service Six Sigma

Location:
Mauldin, SC
Posted:
July 02, 2015

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Resume:

William Franch

Greenville, SC *****

acqj2r@r.postjobfree.com 864-***-**** www.linkedin.com/in/billfranch/en

Quality Management Professional

Fosters an atmosphere of accountability and builds consensus among large diverse teams

Solutions-driven business leader with years of success producing breakthrough results for Alcatel, Tyco Electronics, and Morgan Advanced Materials. Business strategy specialist and lean six sigma expert, delivering best-in-class performance in quality, delivery, time-to-market, and cost reduction across regional sites and global markets.

Consistently a top performer and recipient of many honors, including the Shingo Prize and IndustryWeek’s America’s Best Plants awards.

Areas of Expertise:

Lean Six Sigma, DFSS

New Product Commercialization

Quality System Excellence

Due Diligence / M&A

Global Supply Chain Optimization

Strategic Planning

Lean Certifications

LSS Green Belt

LSS Deployment Champion

Certified Quality Engineer

Certified Baldrige Award Assessor

Professional Experience

CYTEC AEROSPACE MATERIALS, Piedmont, SC 2012 – 2015

Director, Global Quality

Established Risk Assessment & Reduction processes that are driving business model enhancements. Developed and implemented performance and customer satisfaction monitoring business processes.

Defined Risk Assessment strategy, deployment options and cost benefit analysis.

Established Analytical Test benchmarks, managing 2 year project to successfully eliminate risks.

Established Global Standards for Quality System, Product Analytical Testing, and Customer Complaint management.

BUSINESS CONSULTANT / INTERIM EXECUTIVE, Greenville, SC 2011 – 2012

Rapidly assessed, identified gaps, and established priority plans for cash flow and EBIT turnarounds and restructuring of small businesses. Also launched U.S. business start-up for international aerospace carbon composites organization, including exploring manufacturing and engineering partnerships.

MORGAN ADVANCED MATERIALS, Greenville, SC 2007 – 2010

Vice President, Operations & Quality Assurance – Americas Region

Led and directed Operations, Quality, and Engineering roles for manufacturing technology division. Restructured business to deliver sustained results in cash flow, product compliance, margins, safety, and customer satisfaction.

Developed and implemented global enterprise-wide Operational Excellence structure, encompassing Cost Reductions, Cash Flow, TPS Lean Principles, DFSS Product Development, and Kaizen Blitz.

Reversed declining P&L trend, adding 7.5 points to Gross Margin through 175 Kaizen events.

William Franch acqj2r@r.postjobfree.com Page Two

MORGAN ADVANCED MATERIALS (Continued)

Established capacity planning and lean practices that eliminated $17.5M of budgeted capital investments. Utilized DFSS re-engineering to fuel a $25M technology acquisition.

Implemented Lean global supply logistics and ERP report harmonization to deliver a sustained 35% lead time reduction, and 20% cash flow gain.

TYCO ELECTRONICS, Fuquay-Varina, NC 1998 – 2007

Director, Operations & Quality – Americas Region (COO role) – Network Solutions

Led and directed the regional Operations, Engineering, Customer Service, and Logistics for global division. Regional Lean Six Sigma Champion and Executive Deployment Leader.

Leader of acquisition assessments, due diligence, integration, and restructuring projects, resulting in 35% revenue growth, 200% EBIT, and 3X cash flow improvements.

Facilitated the utilization of all Black Belts (18), Green Belts (22), and Kaizen events for this top performing division of Tyco Electronics.

Implemented DFSS processes to successfully capture $35M of new market share.

Generated a 7 point margin gain by successfully automating assembly of a new data product.

Slashed time-to-market by 35% and reduced obsolescence by more than $3M annually.

Driving force behind an unprecedented 7 Bellsouth Supplier Awards in 3 years.

Designed fiscal budgeting and review process, eliminating $6.2M in annual unplanned variances.

OTHER RELEVANT EXPERIENCE

ALCATEL TELECOM, Raleigh, NC

Director, Manufacturing

Director, SONET Product Development

Director, Quality, North America

Technical Knowledge

Injection Molding

CNC Machining

High Speed Metal Stamping

Cellular Manufacturing

Product Reliability Systems

Telecom Systems Integration

Professional Memberships / Affiliations

Advisory Board Member, NC State University, Extension & Engagement Service, 2004 – 2007

(Appointments: Legislative Task Force Leader, Mineral Resource Task Force Member)

Chairman, Manufacturing Council, NCEITA (North Carolina Technology Association), 1997

Council Member (Educator), Energy & Industrial Group, Gerson Lehrman Group, 2009 – Present

Education

Bachelor’s Degree, Electrical Engineering Technology, DeVry University, Chicago Campus

Numerous executive courses in Leadership, Finance, and Cultural Change, Globally

Six Sigma, DMAIC Culture, Galvin Institute, Motorola



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