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Service Delivery / Project & Program Management

Location:
Alpharetta, GA
Posted:
July 02, 2015

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Resume:

Anil Kumar Ballari 678-***-****

Immigration Status: US Citizen. acqj2q@r.postjobfree.com

Professional Profile:

A Thought Leader, Entrepreneur, Executive, Consultant with 20+ Years’ blended experience in Project / Program Management, Service Delivery, Onsite / Off-shore Operations, Solutions & Strategy, Techno- Functional Consulting, Vendor Management, Pre-Sale and Business Development. Work experience extends across various industries to include: High Tech, Manufacturing, Auto & Industrial Products, Telecom, Data Services, Utilities, Consumer Products / Services, Health Care, Human Capital / Payroll, Tax, Financial Services, Merchant Processing, Mobile Payments, Consulting and Startup’s. Worked extensively in the US, Asian markets (India, Nepal, Pakistan, and Middle East etc) and Central America, dealing with unique business challenges, regulatory environments and diverse cultures who has met the unique challenges of startup, turnaround and high-growth companies providing strategy, tactical leadership, and advocacy for developing and implementing initiatives that increased revenue / market share, reduce costs, improve customer satisfaction and improve bottom-line profitability. Possess demonstrated track record in strategic planning, global operations and delivery management With phenomenal business acumen and management skills, requisite functional knowledge of technologies, and the best business processes/methodologies, I highlight my strengths and capabilities for large scale operations, business/IT engagement, program/project management and managing various global IT Teams, business operations & delivery -both offshore and onsite.

Ask me About

Global Ops/Service Delivery

Project/Program Management

Change/ Release Management

Engagement - Business & IT

Onsite & Offshoring Ops

Vendor Management

Strategic Alliances Dev

Channel Management

Solutions & Pre-Sales

Industrial & Automotive Mfg

Supply Chain Management

Human Capital Management

Financial Data Applications

Healthcare Services

Telecom & Data Services

IT & ITES Infrastructure

Solutions & Business Process

Re-engineering

Vendor Hosting Applications

Client / Server Applications

Development & Support

SAP -LE, WM & GTS (OM,

Logistics, Order Fulfillment

& Global Trade Services)

ASAP & SCRUM Certified

PMBOK-PMP Trained/Service

Now/ PPM/SDLC /ITIL/ALM

Engagement Information

Ernst & Young, Americas Dec 2014 to Present

Profile - For more info, please visitwww.ey.com

Role: Project/Program Management Consultant – Global IT TAX Service Delivery

Currently managing Global Payroll Projects and Data Gather Tax Application Deployment for Canada and Americas.

Directly responsible for start-to-finish delivery of IT projects and responsible for resource planning and management. Work closely in leadership roles with various functional teams, and maintain a pipeline of constant and relevant communication between all project aspects and involved parties.

Ensure projects are appropriately managed on time, on budget, and within appropriate guidelines by cooperating and collaborating on all project aspects, including: financial management, implementation, organizational changes, optimization processes, and rationalizing. Use analysis and prediction to mentor, guide, and support project teams, and provide status reports of key initiatives at regular and relevant intervals. Also provide solutions and modifications to prevent and/or overcome setbacks during project production.

Develop, maintain, and manage customer portfolios via information, networking, and project-centered meetings, and by understanding and developing tailored customer needs and teams. Maintain constant communication with customer base to ensure quality and accuracy of products, and to guarantee satisfaction with deliveries. Focus on business customer-centric needs and apply plans and solutions that propagate success.

Use powerful motivational and leadership skills to engage and empower team members across departments, and boast an effective team risk management track record. Prevent potential conflicts and problems using excellent, open communication skills and policies, and by identifying and preemptively resolving potential pitfalls. Actively encourage strong foundational inter-team and inter-department relations to ensure the meeting of maximum potential and productivity.

Extensive and continuous experience promoting and maintaining an environment of productive cooperation across departments. Comfortable and experienced with giving and receiving feedback, including regular formal and informal performance reviews, team mentorship, and team coaching. Use positive reinforcement and personal example to promote and ensure best practices and success from all team members. Experience and use of these skills extends beyond the bounds and limits of culture and language, as demonstrated by proven track record of international success in various global regions. Hewlett Packard, Americas June 2009 to Nov. 2014

Profile - For more info, please visitwww.hp.com

Role: Program / Project Management, IT Solutions Delivery & Business Engagement – Global Supply Chain Systems

End-to-end accountability with delivering solutions / projects withinGlobal Trade Services & Global Supply Chain systems for both Internal and External. Successfully delivered various complex/Global SAP and other IT Infra projects, which includes end-to-end business processes Implementations, Upgrades, Rollouts, Site-to-Site, On-Boarding Products, and New Markets/Countries on time, within budget, and with agreed quality norms.

Working closely with senior business leaders, including Business Unit Leadership and their teams, to deeply understand strategic, tactical and holistic business objectives, to define current and desired future state operating models and business capability roadmaps, and to work with IT Leadership / teams to create and implement business strategies and solutions that leverage and integrate IT strategies of architecture, infrastructure, and application development of existing and new technology to achieve business objectives.

Accountable and responsible for the end-to-end delivery of application technology solutions in line with strategic business objectives for a portfolio of applications. Ensure all development and maintenance projects are in accordance with business strategy, and adhere to agreed-upon roadmaps. Ensure that the business needs are clearly understood and that the technology implemented meets the needs and expectations of the business. Work with Business System Analysts, Solution Architects and Engineering teams to develop clear scope, deliverables and feasibility of technical solutions. Oversee product planning, delivery, change management, release management, and deployment to ensure technology standards and business needs are met.

Perform IT Sizing & Resource Planning for POR (Problem of Record), ESR (Enhancements), SIP (Small Improvement Project) IM (Incident Management) Tickets and GSCS GTS Interlocked Projects.PMO Coordination & Project Management methodology using PPM, BVP, SDLC and ALM. Engage with Business on BRD’s, work with Vendors, Partners, Architects, Analysts and Developers to design the GTS / Order fulfillment solutions as per defined Scope and BRD. Subsequently lead the efforts to deploy and deliver the same

Strong understanding of various business scenarios/processes of Quote to Cash, Procure to Pay, MTO, CTO & BTO orders. Comprehensive knowledge delivering cross border trade solutions, with substantial SAP experience utilizing GTS, MM, SD/Foreign Trade, Logistics Execution.

Hands on SAP LE, WM & GTS configuration (including R3/ECC integration points to GTS) and interfacing with SAP and Other Non-SAP Feeder Systems o Hands on working with SAP GTS Application Configuration - Organizational Structure, Foreign Trade Organization, Legal Units, Document Structure, Document Types, Item Categories, Partner Functions, Legal Regulations, Master data, Export / Import Compliance, SPL / Embargo, License Determination, Classification, Customs Export, Import process, Trade Documentation, Broker On-Boarding, Broker determinations and Messaging / Communications o Additional Configuration knowledge/experience - Sales Order process blocks, Delivery process, Performa Creation / zzf8 - AES in GTS, Delivery process / IC Billing - Customs Doc in GTS, Partner Functions in CULOEX / CULOIM, Weights & Packaging data in Delivery & CULOIM, Concept of HP owned Level A & Level B Invoices / update process in GTS CULOIM, Output in GTS - EDI & Mailbox for Brokers, Logic driven by TVARV entries with various R/3 systems. o Hands on work experience in Logistics Execution (LE) Module including Shipping Points, Routes, Transportation, Leg Determinations, Goods Issue Delivery document configuration, Delivery Item categories, Shipping Point Determination, Picking, Packing, Delivery Scheduling, Delivery Blocks: at Item and Header Levels, Posting Goods-issue in Delivery. Worked on LE integration point of Shipping & Transportation, EDI Messaging, Defining Routes and Route Determination.

o Implementing complete SAP Warehouse Management processes such as IM-WM, managing stocks at Storage Location, Bin Management, Placement and Removal Strategies, Picking Logic, Replenishment, Handling/Storage Unit Management and Standard Mobile RF Technology etc. Vedic Group Inc dba VELink Inc, Atlanta September 2001 – December 2009 Profile - BPO/Call Center/ITES: Providing ITES Technology & Consulting, ASP Hosting Services, BPO - Transition & Delivery, Business Engagement and Program/Project Management, Outsourcing services focused on B2B & B2C

This company was a start-up company that had developed a uniqueASP Hosting Model for Contact Center. One of this company’s missions was to create low cost services that could provide full end-to-end contact center solutions for small to medium call centers / BPO’s worldwide. I managed a team responsible for sales, marketing and strategic partnerships. This business closed when the expected venture capital investment did not materialize and shift in technology. Role: CEO and Director

Target Business Domains:

ITES Technology & ASP Services

Telecom: Wired & Wireless

Data services: Internet & Cable

Customer Care

Financial Services & Merchant Processing

Supply Chain Outsourcing Operations

Human Resources BPO

Tech Support: Onsite & Remote

ITES Operations & Management: End-to-End ITES Contact Centers Technology, Voice and Data solutions Implementation; ITES hardware and software sourcing: Setting up Call Centers and BPOs to operate and manage specific B2B and B2C Products/Services and provide 24/7 support via onsite and offshore models.

Gross order booking from sale of hardware and software solutions about $20M on peak potential period (2003-07), with average annual growth of 15-20 % and average profitability between 25-40%.

Demonstrated financial and operational excellence, including increasing and sustaining revenue ($3M annual from Hosted solution, $2.5M from small and medium call centers, about $1.5M from Outsourcing and Transition Consulting).

Overall business planning and strategy creation for contact center and BPO & Outsourcing services. Responsibilities included: developing the strategic plan for a new business unit; strategizing, managing projects, alliances, and championing CS ASP services. Effective Engagement, Transition and Project management of outsourced processes.

Provided executive management for outsourcing opportunities globally – lead a team of senior outsourcing executives and subject matter experts, lead the pursuit efforts for strategic opportunities; provided executive oversight for outsourcing proposals; executive operations management responsibility for new deals; developed the financial/business structures; lead contract negotiations; developed and directed global outsourcing strategy.

Managed the product and services launch in new countries, sales support effort for multiple winning proposals, and management of successful consulting engagements with telecommunications and other customers. Engaged in extensive pre-sales activities and closing deals. Directed new market development and creation of business strategies for target domains/industry. Indus Consultants Inc, Atlanta October 1999 – October 2003 Profile – IT & SAP consulting, SAP training, software development, ecommerce, staffing solutions Clients: High Tech, Manufacturing, Auto & Industrial Products, Telecom, Data Services, Utilities and Consumer Products/Services

Role: Vice President

Co-Founded and Started operations from Garage and successfully grew the business from 5 to 160 employees in 18 months. Provided contract and consulting services to small, medium, and large Corporate-Telecom, Financial services, Automotive, Manufacturing, Consumer products and services, and local state and Federal Government.

Led staff of consultants and provided staffing and consulting services to various US Corporations, State and Federal Government. Responsible for account management and business development, project direction, and delivery of human resources consulting services.

Consulted with client organizations on strategic human resources issues, talent and staffing management. Significantly grew revenue from existing accounts by consistently exceeding client expectations and establishing effective, long-term client contracts/relationships. Developed and managed profitable accounts.

Hands-on experience as Sr. Consultant in the areas of SAP Implementations; Full life cycles, Rollouts & Upgrades; BRD Reviews, Project scoping analysis; Resource requirement; Analysis of Non- SAP, legacy systems and business processes. Deliverables planning and statement of work preparation: Process studies, ADD and build, Functional EWM-LE-WM-MM-SD Configurations, Unit, Integration and End-to-End Testing; Pre- and Post- Go-Live, In-house and Remote Support. Managed a team of consultants in a blend of onsite and offshore sourcing: planned and delegated work assignments to individuals of different technical backgrounds, expedited system configurations, and built client- expected SAP solutions. Worked effectively with third parties as well as Client and Consultancy teams. Coached and mentored client team members. Achieved on-time delivery for all project assignment milestones..

SAP Business Process Configurations- Hands-on, Sr.Consultant in the areas of Procure to Pay and Order to Cash Processes; Inbound and Outbound delivery processes; Warehouse Management processes and construction; Handling Unit Management; Inventory Management; Intercompany, Stock Transport and Third Party Orders; International direct / drop ship orders; Blind shipments; Output Types; Messaging; Shipping: Transportation Planning; Supply chain monitoring, Order fulfillment/Visibility process: Client proprietary SAP & Non-SAP processes; Hands-on with SAP GTS- Compliance and Customs, Messaging and Communications. Designed and facilitated ABAP development of client-specific custom enhancements, processes and reports. Deloitte Consulting EAI NE Region, USA May 1998 – September 1999 Profile - For more information, please visitwww.deloitte.com Clients: Utilities and Consumer Products/Services

Role: Senior SAP Consultant (Functional)

Worked as a Senior Consultant on client-side SAP Implementations: ASAP Certification, SAP-LE & WM Certification, Business Services Consulting Certification, Leadership and Diversity Management Training.

Business process requirements gathering; Project scoping analysis; Analysis of legacy systems and business processes. Process studies, analysis, design and build; Functional LE-MM-SD Configurations; Unit, Integration and End-to-End Testing; Pre- and Post- Go-Live In-house and Remote Support. TIDC Ltd, Murugappa Group, India May 1993 – April 1998 Profile - TIDC Ltd is a Multinational Industrial & Auto Transmission Products Mfg. Company. For more information, please visitwww.Murugappa.com

Role: Regional Manager Sales & Business Development

Top Performer Award for exceeding sales targets and new market business development

Channel Sales, OEM Sales, and New Product Business Development

Product Design / Applications / Presentations. Coordinated with customers, factory design teams, and Japanese principals to develop and modify products to suit Indian industrial environment and price factors. ITW Signode India Ltd, India; May 1990 – May 1993

Profile - ITW Signode, Fortune 500 manufacturing industrial Packaging machinery, systems and Solutions Company. For more information, please visitwww.itwsignodeindia.co.in Role: Senior Executive – Vendor Development & Management

Worked in Manufacturing, QC and Vendor Management. Independently handled complete Procurement, Vendor development and management for 5 plants (SBU’s).

Managed domestic and international vendor procurements and relations. Successfully reduced the cost of materials and components procurement by 30-50% through cost reduction, value engineering, and negotiations.

Education, Training, Certifications & Associations ….

BS – Production Engineering from University of Marathwada, India

SAP Training/Courses/ Certifications from D&T and SAP America – USA

Agile & Scrum Master (CSM), Lean Six Sigma and PMP Trained

Supply Chain Management Programs

Leadership and Diversity Management Trainings

US- SE Coordinator / Member: ART OF LIVING FOUNDATION –www.artofliving.org



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