PRATHAMESH R REGE acqj2i@r.postjobfree.com

Technical Writer 607-***-****

Professional Summary

5+ years of experience as a Technical Writer with expertise in writing clear and concise documentation that meets the customer or client goals.

Experienced in performing research analysis and information design, translating highly complex information into easy to understand terminology.

Proficient in creating documentation that enables users to perform their daily job functions to the best of their ability.

Experienced in preparing documentation in the following areas: online help, training materials, user manuals, standard operating procedures (SOP), process flows, installation/product related manuals, use cases and functional testing, power point presentations, system administration, release notes, surveys and troubleshooting.

Enhanced skills include manual software testing and technical support.

Hands on experience on collecting requirements, Business Analysis, Gap Analysis, testing, user training, conducting workshops, Performance and post implementation support.

Extensive experience in HP Quality Center (HPQC) for creating requirements, test scripts in Test Plan, executing Test scripts in Test Lab and defects management.

Expertise on developing and documenting test scripts, configuration scripts, quick reference guides and change management

Great ability to work in a team environment as well as independently. Good management and coordination skills

Customer Interaction, Excellent Leadership, interpersonal and communicational skills

Good project management skills.

Technical Skills

ERP

SAP R/3 4.6C/4.7 /ECC 6.00

Operating Systems:

Windows 95/98/2000/ME/XP, Windows NT/7, UNIX

PC Applications:

MS Word, MS PowerPoint, MS Excel and Visio Tools.

Project Management Tools:

ASAP, MS Project

Testing Tools:

QTP 9.0, Winrunner 7.5, Quality Center, BPT, Loadrunner, HPQC 10,11, Mercury test Center

WORK EXPERIENCE:

Johnson Controls Inc., Oklahoma (Dec ’14 - Present)

Technical Writer

Responsibilities:

Work closely with technical teams, client SME’s and process owners to understand the requirements and translate into technical/process documentation

Streamlining existing processes and proposal of new processes to keep audit compliance evergreen

Design and develop document templates as needed

Worked on SOPs and process documentation related to SAP MM,PP, WM, PM etc.

Fully involved in preparing training documentations and training of the buyers and the end users about the business process as related to SAP system environment.

Prepared Business and functional requirement documents and identified Test scenarios.

Worked in close coordination with configuration Team and business analysts in performance and failure analysis of detected problems.

Preparing the Functional specification for the customized reports and tested the functionality of the same.

Have good experience on entire SDLC process.

Explaining the relevant customization settings impacting the process and data flow, to the core team members.

Involved in System and Integration Testing and assisting users in UAT, taking their sign off.

Involved in developing test cases, test scripts and test harnesses based on high-level and detailed designs using Load runner with Quality Center and BPT.

Authored Test Cases to include prerequisites, detailed directions and descriptions of the anticipated outcome.

Participated in review meetings and took the initiative to meet the testing targets.

Participated in daily status meetings to report the issues and risks.

Responsible for the business process documentation of order management processes, shipment process, availability check, complex pricing procedures under different conditions applicable on net cost, discount, rebate and intercompany billing, transfer postings, and other transactional tests.

Tested the Purchase cycle, Inventory Mgmt. settings, the Material types and the Valuation class, the release procedures and the Outline Agreements/Contracts for Purchasing.

Tested Create Sales Order and Order Acknowledgement.

Tested Create Transfer Order for Outbound Delivery.

Tested Post Goods Issue for Shipment.

Tested Change Recipe, Update Recipe for Commercialization, Transform General Recipe and Change Master Recipe.

Tested the Configurable Materials, Bill of Materials, Successful MRP run and Configuration Profiles for Variant Configuration as a part of SD and PP transactional and business test conducted.

Apple Inc., California (Jan’ 14-Nov’ 14)

Technical Writer

Responsibilities:

Translated requirements into technical/process documents, SOPs by working closely with technical teams, client SME’s and process owners.

Streamlining existing processes and proposal of new processes to keep audit compliance evergreen

Developed various SAP global template documents for corporate and North American operations.

Worked on SOPs and process documentation related to SAP MM, PP, WM, PM etc.

Developed materials for SAP blueprint sessions.

Fully involved in preparing training documentations and training of the buyers and the end users about the business process as related to SAP system environment.

Developed, edited and executed different test scripts.

Developed SOPs, Business Process Documents (BPDs) and the associated master flowcharts to implement the processes defined in the BPDs.

Developed and maintained hundreds of Master Flowcharts to implement Software Development Life Cycle (SDLC) documentation including; Project Scope and Development Plans, User Requirements Specifications (URS), Functional Requirements Specifications (FRS), etc.

Information Risk Management process documentation aligning to Industry standard audit compliance

Fully involved in preparing training documentation the training of the buyers and the end users about the business process as related to SAP system environment.

Have good experience with the change management process

Developed different test scenarios and test cases for the different requirements before deciding on the final product compatibility

Involved in developing test cases and test scripts on high-level and detailed designs using Load runner with Quality Center and BPT.

Mathews International, Pennsylvania (Jan ’13 -Dec ’13)

Technical Writer

Responsibilities:

Worked as a part of the technical writing team developing process/technical documents, SOPs.

Conducted sessions with SME’s, process owners for information gathering and developed process documents based on those.

Good experience in SDLC phases starting from the project initiation, requirements gathering, blueprint i.e. designing, coding, testing to deployment

Strong experience with different SDLC methodologies such as Agile, Waterfall, RUP etc.

Developed SOPs, Business Process Documents (BPDs) and the associated master flowcharts to implement the processes defined in the BPDs.

Created Functional specification documents or SRS for the different existing applications and gave it to the developers

Authored Test Cases to include prerequisites, detailed directions and descriptions of the anticipated outcome.

Developed, edited, and ran test scripts manually and via HP Quality Center.

Reviewed and approved executed test scripts.

Strong experience with the change management processes

Interacted with different customers for their individual requirements and understanding them from the design view.

Brown and Sharpe, Louisville, Kentucky (Jan ’12 –Dec ’12)

Technical Writer

Responsibilities:

Performed functional testing and technical testing after Functional configuration.

Helped project manager to prepare test plan.

Tested Supply chain in terms of products and customers.

Involved in providing the estimates of testing for the projects.

Have good project management skills and usage of documentation composition and management tools at the client location.

Created and reviewed the Test Matrix Report.

Configured bulk maintenance of sales orders to enable the customer service department to make mass changes in sales orders.

Analysed unit test cases and workflow of R/3 implementation.

Involved with credit management that included automatic credit management definition, design, and enhancements.

Configured delivery and transportation scheduling.

Configured output determination and control for sales order documents, order acknowledgment, pick lists, shipping notes, bills of lading, pro forma invoices, and invoices.

Siemens, India (May’ 11- Aug 11)

IT analyst/ technical writer

Responsibilities:

Involved in the entire SDLC process starting from the design till the go live phase and implemented all the phases for the ongoing project

Got introduced to different customer service systems and interacted with different customers and understanding their requirements

Used different project management methodologies and got introduced to them with respect to different customer requirements

Designed different test scenarios and different test cases for the different customers

Assisting in preparing training documentation for end user.

Siemens, India (Feb ’09- Aug 10)

IT analyst/ technical writer

Responsibilities:

Understanding different ongoing business processes in the company.

Interact with IT team to understand the technical aspects for the requirements to be fulfilled.

Involved in the entire SDLC process starting from the design till the go live phase.

Got introduced to different customer service systems and interacted with different customers and understanding their requirements

Used different project management methodologies and got introduced to them with respect to different customer requirements

Designed different test scenarios and different test cases for the different customers

Assisting in preparing training documentation for end user.

Godrej India (April ’08–Jan ’09)

IT Intern

Description:

Godrej is a leading manufacturer of Consumer products. As an intern, I was provided access to learn their business and Information Technology processes.

Responsibilities:

Understanding business processes in various company functions.

Interact with IT support team on IT skills development program.

Assisting in preparing training documentation for end user.

Worked on procurement process reengineering to fit in SAP best practices.

Involved in SAP blueprinting project.

EDUCATION:

MS in Industrial & Systems Engineering – SUNY Binghamton, Binghamton, NY

Bachelor of Technology in Production Engineering – University of Mumbai, India

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