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Customer Service Representative

Location:
Austin, TX
Posted:
July 02, 2015

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Resume:

Michael O. Okpalaeze

**** ****** ***** **, ************, TX 78660

Phone 504-***-**** ; email: acqj1i@r.postjobfree.com

OBJECTIVE: A position as an active employee, involving responsibility and working with others as a team member to achieve advancement and growth for the company.

EDUCATION: University of Dubuque, Dubuque, IA

Bachelor of Science Degree in Biology, May, 2008

Minor: Philosophy; GPA in major 3.4/4.0

Relevant Coursework: Anatomy and Physiology, Chemistry, Ecology, Microbiology, Botany, Cell Biology, Organic Chemistry, Physics, Genetics, Pre-Calculus, Child and Adolescent Psychology, Environmental Toxicology.

Administrative Skills:

• Efficiently conduct independent or group laboratory research and accurately record data

• Ability to thoroughly research literature and identify pertinent publications using the Internet

• Proficiency with Microsoft Word, Excel, Access.

• Organizational skills and the ability to approach complex tasks in a manner that is efficient and logical.

Specialized Skills

Gas Chromatography

Antibiotic Sensitivity test on E. Coli and other Antibiotic Resistant Mutants

Staining and Culture of Microorganisms Centrifugation

Agarose Gel Electrophoresis of DNA

Explored Simple Mendelian Genetics in Drosophila (Fruit Flies)

Computer Data Analysis

Professional Experience:

Hospira, Austin Texas

May 6, 2014 - May 5, 2015

Environmental Quality Technician

Perform a variety of field activities, much of which involves environmental remediation. COllect samples and other field data. Write reports using project-specific templates. Monitored inventory of supplies, and maintained stock of supplies and reagents.Prepared lab specimens and completed monthly maintenance and daily cleaning tasks, as needed. Centrifuges specimens.

Air Products, Austin, TX

August 16, 2013- February 3, 2014

MegaSys Technician

Job duties were to develop a functional proficiency for site equipment, which included chemical, slurry, and gas delivery systems. Perform container changes of gas and chemicals (bottles, drums, totes, bulk tankers).

Perform alarm response for delivery equipment and also perform non invasive preventative maintenance using documented procedures. Other job duties were to update electronic equipment logs and perform equipment troubleshooting and system adjustments.

Mississippi River Research Consortium Company Dubuque, IA

January 7, 2009 - July 27, 2009

Lab Researcher

Conducted a comparative Study of Plankton and Substrate- Colonizing Organisms in two Backwater Lakes of the Upper Mississippi River Ecosystem", Call, Daniel. J, Associate Editor; Okpalaeze M.

New Orleans East Dialysis Clinic, New Orleans, LA

May 3, 2005 - August 22, 2005

Office Intern

Assist Physician with organizing patients’ assessment documents and records.

Assist with the transportation of dialysis patients from clinic to their residence.

American Customer Care, Dubuque Iowa

June 14, 2008 - August 17, 2008

Customer Service Representative

Explain policies, regulations, and rate structures to customers.

Answer questions regarding status of customer accounts.

Open and Close accounts

Handle incoming and checking the appropriate changes to make to accommodate customers’ needs.

Professional Basketball Player, Doha Qatar; Kuwait City Kuwait

August 2009 - May 2013

King Cup 1st place (Qatar Basketball League)

Heir Apparent Cup 2nd Place (Qatar Basketball League)

Finished over 500 (Kuwait Basketball League)

Activities

Biology Club

Member of Into the Streets volunteer service (Dubuque Iowa).

Volunteer service for Youth Boys and Girls Club (Dubuque Iowa).

Member of Men's Intercollegiate Basketball Team (Dubuque Iowa) (All Conference Selection 07-09)

REFERENCES AVAILABLE UPON REQUEST

Michael Okpalaeze



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