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Customer Service Sales

Location:
Aubrey, TX
Posted:
July 02, 2015

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Resume:

ALLISON J. HAAS

Outgoing, energetic, and motivated sales professional seeks a role in which to apply interpersonal skills and the desire to help others. Skilled in developing relationships with all personality types. Adept with establishing and meeting personal goals, as well as possessing the ability to facilitate company objectives as a productive member of a team. Excellent communicator and presenter, with an easy rapport with prospects and clients alike, who closes sales in both cold calling and business presentation formats. Strong work ethic with "can do" attitude.

Competencies:

Customer Focused Selling New Business Development Growth Strategies

Market Penetration Relationship Management Client Retention

Resource Optimization Leadership Cross Sell/Up Sell

Professional Experience:

Account Manager, 12/14 – Current

DocuNav Solutions, Frisco, TX

DocuNav’s core business is Enterprise Content Management Software across vertical markets including; K-12 education, municipal government, financial services, health care, and enterprise private businesses.

Manage current customer accounts by maintaining relationships, upselling and add-ons.

Prospect for new accounts by visiting K-12 education and municipalities throughout Texas.

Call on K-12 education throughout Colorado to set web demonstrations to show the software.

Attend education and government conferences to run DocuNav booth to promote software.

Schedule and present demonstrations for new and current customers.

Prepare a solution and quotes for new and current customers.

Senior Account Executive, 6/14 – 12/14

TelePacific Communications, Richardson, TX

TelePacific Communications offers a complete telecom solution including TDM and SIP Voice, VoIP/Hosted PBX, data, data center, cloud solutions, business continuity and MPLS.

Analyze, consult and assess customers’ needs in order to provide comprehensive telecommunications services to meet short and long term goals.

Pursue revenue objectives.

Hunt for new business through heavy daily prospecting and appointment setting.

Conduct Sales Presentations.

Manage full sales cycle from prospecting to order processing.

Interface with customers to determine technical requirements and expectations through solution selling.

Negotiate contract pricing and configuration with customers.

Provide weekly forecasting.

Maintain product knowledge through continual technical training.

Utilizing Teledynamics as a CRM.

Commercial Account Executive, 5/13 – 5/14

Time Warner Cable Business Class, Coppell, TX

Time Warner Cable Business Class is the 2nd largest cable company in the midst of a merge with Comcast which brings them to be the largest cable company. They offer a complete telecom solution including phone lines, PRI, SIP Trunks, fiber-optic network for internet, webhosting, cable television, managed security, managed router services.

Responsible for B2B sales offering a complete telecom solution.

New business development which is achieved through face to face cold calling, phone calls and customer referrals and building relationships with property managers.

Extensive research targeting the right customer. Target business size is small to medium.

Provide excellent customer service to customers throughout the entire process, including attending all installations and follow up to assure complete customer satisfaction.

Consistent account management offering value added products.

Maintain detailed product knowledge by attending weekly training seminars and/or webinars.

Utilizing Sales Force as a CRM.

Outside Sales Professional, 1/12 – 5/13

TKO Telesystems, Dallas, TX

TKO offers a full line of telephony products and services with the goal of providing every customer satisfaction with their telecom purchase and effective implementation and support of the product.

Responsible for B2B sales of telephony systems, including new and refurbished digital key systems, VoIP Systems, hosted solutions, voicemail, unified messaging products, maintenance contracts, voice/data cabling, installation, system relocations, service and consulting, specialized applications for hotel/motel solutions, and ACD/call center applications.

Consultative selling expert adept at developing quality client relationships by providing exceptional customer service ensuring sales goals are consistently exceeded.

New business development, achieved through cold calling in person and over the phone, referrals, networking, and effective follow up.

Maintain a keen focus on market conditions, competitors' products and pricing, and sharing this information with customers as part of the value-added services provided.Communicate current promotions and offers to all potential customers to expand target market.

Built territory from scratch by establishing goals consistent with company standards of productivity, and devising a strategy to meet those goals.

Outside Sales Representative, 3/11 - 1/12

Southwest Office Systems, Fort Worth, TX

Southwest Office Systems is the largest, minority owned office equipment supplier in the Southwest.

Responsible for B2B sales of Sharp and Kyocera copiers and printers

Increased market share and successfully met sale initiatives and goals.

Extensive prospecting and new business development in person and over the phone, overcoming objections to close sales, negotiating pricing, and developing a prospect pipeline.

Accomplished solution oriented sales by performing Client Needs Analysis, and creating and delivering formal proposals.

Provided monthly reporting and competed all paperwork in a timely manner.

Client Service Representative, 2/08 - 03/11

Ameristar Title Company, Southlake, TX

A customer-centric, technology-driven, innovative provider of real estate information and transaction management solutions.

Responsible for interfacing with and providing excellent customer service to the company’s largest client.

Resolved issues to the mutual satisfaction of both client and employer.

Researched status of foreclosures and conducted real property searches, identified properties available for foreclosure sales, updated documentation, and provided reporting.

Trained and mentored junior employees and new hires.

Identified areas for improvement and implemented solutions for increased effectiveness.

Performed all duties with a strong belief in quality, efficiency, and completing tasks correctly the first time.

Regularly recognized by senior management for excellent performance, and consistently received positive performance reviews and wage increases.

Sales Assistant, 7/06 – 2/08

Highland Homes, Keller and Lantana, TX

A new homebuilder specializing in upscale homes and master-planned communities throughout Texas.

Collaborated with the sales counselor in the selling of new homes.

Presented and showed homes and available features to prospective buyers and realtors. Assisted buyers with site choices, design and finish selections, and upgrades.

Provided excellent customer service to buyers, ensuring a positive home building experience, assisting with their needs, answering concerns, and resolving issues.

Gathered relevant information, completed contracts, and reviewed and finalized related sales documentation.

Ensured post-sale home owner satisfaction and reconciled post-sales concerns.

Consistently received monthly performance/sales bonuses (average home sale price $600K).

Additional Experience:

Project Management/Special Projects Coordinator

Computer skills including MS Office, proprietary programs

Sales Training:

Tom Hopkins Sales Training

Sharp Academy

Resolution Systems, Inc.

Volunteer Activities

Cub Scout/Girl Scout leader

Elementary School Head Classroom Coordinator

President, VP, Event Coordinator, Adult Social Director, Children’s Activities Coordinator, and Newsletter Administrator for Women’s Club

Excellent references available upon request.



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