Rachael Saito

702-***-****

acqizp@r.postjobfree.com

Objective

To obtain a position as a server with IHOP in which I can utilize exceptional customer service skills to provide quick and courteous service to guest.

Professional Accomplishments

Server

Check with customers to ensure that they are enjoying their meals and take action to correct any problems.

Collect payments from customers.

Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.

Prepare checks that itemize and total meal costs and sales taxes.

POS, MICROS, Aloha Programs

Restaurant Manager/Lead

Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities

Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.

Investigate and resolve complaints regarding food quality, service, or accommodations.

Count money and make bank deposits.

Vendor relations and basic food and beverage skills.

In-Room Dining

Examine trays to ensure that they contain required items

Place food servings on plates or trays according to orders or instructions

Load trays with accessories such as eating utensils, napkins, or condiments

Removal of trays and carts from rooms and floors of hotel property.

Cocktail Server

Collect money for drinks served.

Check identification of customers to verify age requirements for purchase of alcohol

Upsold VIP and specialty packages, tables or bottle service.

Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons.

Employment History

01/2013-06/2013

Server

Fremont Mediterranean Cafe,

Las Vegas, NV

08/2009-07/2010

In-Room Dining Server

Platinum Hotel and Resort,

Las Vegas, NV

03/2008-08/2009

Server

Planet Dalies Cafe,

Las Vegas, NV

01/2007-02/2008

Server Lead

Black Berry Bistro,

Oakland, CA

Education

Laney Jr College

2005

Oakland, CA

References

References are available on request.

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