QuentineThomas

acqiyq@r.postjobfree.com

Cell: 334-***-****

Qualifications Summary

ªStrong interpersonal skills and the ability to work effectively with a wide range of persons of varying backgrounds.

ªAbility to use a computer for word processing and basic spreadsheets.

ªExpert in handling a variety of critical guest needs.

ªRecognized expert in reading, interpreting, and applying technical data; and reviewing and evaluating operational and procedural systems.

ªExcellent experience in providing leadership and training; directing daily activities of large teams in order to excel and achieve mission objectives.

Core Competencies

üMulti-site operations management

üInformation Technology

üPersonnel Accountability

üRevenue/Market growth

üCritical Problem-Solver

üSupply Management

üStrategic Planning/Forecasting

üProfit and Loss Responsibility

üQuality Assurance/Control

üEmployee Management

üProject Management

üPlanning Management

üOral/Written Communication

üAudits/Assessments

üTechnical Documentation

üPerformance Monitoring

üRecord Keeping

üInformation/Data

üTime & Workflow Management

üFacility Management

üPersonnel Development

Experience

Check into Cash - District Manager November 2013- June 2015

Key Accomplishments

üRanked regionally

üReduced charge off rates from 17.5% to 2%

üImplemented training programs in various districts

üSave the company $250k on the P&L’s

üTook the regional turn rate average 1.1 to 1.7

ü Increased payday loans revenue by 47%

ü Increased title loan business from $259k to $2.5 million and keeping PCO under 2%

Financial

Direct employees on a daily basis for meeting/exceeding all financial goals.

Provide daily monitoring of individual stores delinquency percent to increase profitability.

Observe and monitor customer transactions to ensure legal and company compliance.

Confer with bank along with store managers to ensure sufficient operating funds and adherence to proper accounting procedures.

Review and approve all store expenditures.

Perform other duties or instructions legally required by management.

Operations

Conduct center visits on a regular basis that include a complete and thorough audit of each office in the region to ensure legal and company compliance.

Investigate thoroughly each and every customer complaint to resolution.

Teach, instruct and monitor required reports and forecast projected monthly revenues.

Responsible for all actions necessary for the opening of a new center.

Instruct, assist and review all marketing avenues required of all center personnel.

Monitor employee work schedules to ensure company compliance.

Human Resources

Select, interview and hire appropriate personnel for each center in region. Also, recommend selected personnel for upward mobility.

Identify and ensure ongoing training for personal and corporate growth.

Monitor and conduct developmental action plans for all personnel with district.

Plan and conduct developmental workshops for all personnel within district as needed.

Monitor and conduct all disciplinary action within the district.

Review and recommend merit increases for all personnel within district.

PLS- Director of Operations December 2011- November 2013

Key Accomplishments

üPromoted from District Manager to Director of Operations

üRank Nationally

üReduce Charge-off from 27% down to 4% (Titles)

üIncreased title revenue by 39%

üIncreased payday revenue by 22.3%

Revenue/Profit:

Develop and successfully implement regional sales plan to maximize revenue and profits

Responsible to meet or exceed budgeted revenue and profit goals

Analyze monthly P&Ls and determine reasons for variances; develop solutions to correct when appropriate

Manage region's operational expenses to maximize profit potential

Create activities to maintain a focus on driving business and generating strong collection results

Follow up/monitor daily, weekly and monthly company key indicators

Manage capital spending not to exceed budget

Staffing:

Maintain a focus on attracting a diverse, quality applicant pool to ensure locations are consistently staffed with friendly colleagues & good communication skills

Create an environment inside/outside that will attract and retain coworkers

Monitor turnover; identifying issues creating turnover and implement solutions to correct issues

Supervision:

Ensure that district managers effectively supervise store management to meet store goals and expectations (planning, organizing and delegating tasks)

Provide on-going development for district managers by conducting training and operational meetings quarterly

Develop district managers ability to execute company policies and procedures with customer satisfaction and colleague development at the core

Ensure districts maintain a positive work environment with open communication and resolution of problems free from discrimination and harassment

Set a positive example in demonstrating a high level of integrity, maintaining professional relationship with coworkers, and being fully compliant with CC code of conduct

Planning/Controls:

Establish priorities and maintain a daily, weekly, monthly and quarterly "to do" list and ensure that critical initiatives are implemented and completed

Review audits, asset protection and the district manager's ability to assist in correcting any deficiencies

Regularly monitor the progress of district managers with emphasis on how well they are implementing and following up on key initiatives

Monitor reports and district operations to ensure security of monetary and physical company assets

Develop corporation by identifying and opening new locations; relocating current locations as appropriate

Relationships:

Resolve problems quickly before they become detrimental; follow up to ensure solution is successful and problem has not reoccurred

Monitor customer satisfaction while in store and use customer complaints as an opportunity to win the

Title Max - District Manager September- 2010- November-2011

Key Accomplishments

Rank Nationally

Reduce Charge-off from 27% down to 4% (Titles)

Increased title revenue by 39%

Financial

Review operating results of the stores daily, weekly, and monthly to identify areas of opportunity for increased performance and profitability.

Maintain an on-going marketing strategy and track result by store.

Develops and implements strategic sales and marketing plans to address customer requirements.

Human Resources

Directs staffing, training, and performance evaluations to develop and improve the sales function.

Responsible for safety, recruiting, interviewing, hiring, and training all store personnel in sales, operations and customer service.

Perform all personnel functions, including recruiting, hiring, performance reviews, counseling and scheduling work hours.

Provide on-site training instruction on all aspects of leadership, company procedures and policy.

Conducts planning, assigning and direction of work; appraising performance, and the rewarding and disciplining of employees

Operations

Directs sales forecasting activities and sets performance goals accordingly

Serve as a resource for complex issues.

Perform periodic in store reviews to determine the company assets are being protected and the transactions are being completed based on company guidelines.

Locate and acquire new store locations.

Demonstrate leadership and motivation.

Analyzes and controls expenditures of the Region to conform to budgetary requirements.

Ensure that the stores comply with Standard Operating Procedures, Fair Lending Practices, and all Federal and State regulations (EEOC, Reg. Z, TILA, ECOA, etc.)

Ensures compliance with Sop’s, Fair Lending Practices and all State and Federal Regulations.

Education

Bachelors of Science Business Management University of Alabama 2010

Masters of Executive Business Administration Troy University 2012

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