Monika Lynn Ganshorn

**** ******* *** *********, ****** 89044

Cell: 209-***-**** Email: acqiyc@r.postjobfree.com

Professional Summary

Dedicated Operations Manager demonstrating effective leadership in all aspects of the job. Excels at cutting costs and streamlining operations. I believe strongly and practice the core beliefs of saying things honestly, compassionately, and without fear. Staying forward focused and providing creative and innovative solutions while not forgetting the lessons of the past. Rising above mediocrity to pursue excellence, and reaching out to find the expertise needed to collaborate on finding the best solution to an opportunity.

Skills

Effective leader

Budget development

Exceptional interpersonal communication

Client account management

Employee scheduling

Product development

Customer service oriented

Organized

Human resources management

Dead line oriented

Staff training and development

Consistently meets goals

Effective multi-tasker

Conflict resolution

Work History

8/2014 to 5/2015. General Manager

Four Points Las Vegas- Henderson NV

Work History

10/2010 to 8/2014 General Manager

Wingate by Wyndham Henderson/South Las Vegas- Henderson, NV

Create a positive work environment by maintaining the highest level of ethics and integrity consistent with applicable regulatory standards and values.

Supervise/oversee and work with staff to include front office, housekeeping, maintenance, food and beverage, etc.

Command a presence of respect and humility; demonstrating the ability to motivate and readily communicate expectations and follow up.

Demonstrate a passion for excellence, a love for service and innate grasp to plan, implement, evaluate and continually improve operations.

Perform regular inspections to ensure asset standards are met and the asset is safe for guests, owners and staff.

Ensure the highest level of customer service to maintain a positive reputation.

Ability to execute and develop on services.

Identify areas of process improvement and leverage best practices.

Ensure administrative functions and duties are assigned and completed including timekeeping, personnel, and accounts payable/receivable.

Maintain the highest quality of staff through effective recruiting, hiring, retention, coaching, succession planning and training.

01/2008 to10/2012 General Manager

GF Management

Transition of a property, taking great strides to understand the situation of the asset and collect the necessary materials to do so.

Takeover process is implemented with the least possible disruption of daily operations. Making certain that the property is in compliance with any governmental regulations that may give rise to possible liability, especially life safety.

Incisive, objective and timely reporting is at the heart of systematically approaching hotel management.

Provide up-to-the-minute snapshots of revenue and profitability, as well as tracking key issues, eliminating surprises for the lender. This is critically important in distressed / receivership situations.

Life safety addressed first. Following that, an assessment of repairs needed to meet the minimum franchise requirements. All repairs recommended will make a direct improvement in sales.

oversee the property, evaluate the product, develop a plan for better profitability and assess the market potential

review the following: budget preparation, cash flow analysis, internal control, financial restructuring and inventory control

Hotels that I have transitioned:

Lexington Plaza- Stockton CA 179 rooms full service

Quality Inn-American fork UT limited service

Comfort Inn-San Diego CA Limited service

Ramada Inn- Barstow CA

Super 8- Wilcox AZ

Holiday inn- Renton WA

Marriott-Boise ID

Hawthorn- Kent WA

Baymont- SC

Holiday inn express- Elkgrove CA

Revere Golf Course- Las Vegas NV

Wingate By Wyndham- Henderson NV

Comfort Inn- Carbondale CO

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