Employment History

**** - ******* – Operations /Quality Engineer Intern- Elk County Industries Ridgway, Pennsylvania

Growing QS 9000 and ISO 2008 powder metal inspection and sorting facility providing last line quality assurance for sintered powdered metal manufactured parts to be used in automotive applications.

Created procedures to increase the inspection rate of three high volume parts by eliminating unnecessary repeated handling. Pistons – 66%, StM Gears - 30%, Cams – 50%

Assist in operations management

Quarantine and contain non-conforming parts based on client inspection criteria

Maintain inspection documentation as per client inspection criteria

2014 - 2015 - Sales Engineer - St. Marys Carbon St. Marys, Pennsylvania

Technical sale representative for a carbon graphite manufacturing facility working mainly with mechanical grades used pump seal faces, aerospace applications, and use in the oil and gas industry, mainly steam turbine, centrifugal, and reciprocating compressors.

Manage a portfolio of client accounts of $1.5MM per year in sales by providing service to maintain and grow the customer relationship

Work closely with operations, engineering, and quality silos to provide new customer products, and improvements on current offerings

Created a social media presence by starting Facebook, Twitter, Google+, and LinkedIn accounts for St. Marys Carbon

$195,000 in products shipped in December 2014 largest month for the history of this account grouping by 24% in crease over the previous high

On track to ship the largest fiscal quarter in the history of current account grouping increasing by 13.5% over the previous high

2013 – 2014 - Client Service Manager – Dresser Rand Houston, Texas

Acting as primary liaison between the client and the service center, providing repair proposals, inspection reports, progress reports, and any other communications necessary, to provide the best possible service for the client.

Also performing project management duties to develop, maintain, and report project cost, and scheduling for all stakeholders.

Support shop personnel in execution of activity described in recommendations.

Liaison between client and shop regarding status, scope change, hold points, etc.

Provide concise and descriptive work instructions to the shop floor.

Prepare and deliver project documentation and progress reports for internal and external customers.

Assist with and support the various safety projects and initiatives within the Service Center.

Closely monitor ongoing job-costs, with focus on cost actual versus quote/estimate.

Perform contract review including Terms & Conditions per policy.

Prepare and issue shop instructions for inspection and repair scopes referencing all appropriate repair and factory technical specifications.

Collaborate with technical specialists and QA manager to ensure that all jobs are completed within job specific or general quality guidelines and assurances.

Local Customs Manager – responsible for import and export compliance, document retention

Reconciled long standing invoice issues between Dresser-Rand Wellsville and Houston Service Center

Projects include

$1MM replacement part kit boxes to help facilitate upcoming critical equipment turnaround for a major refinery.

Successfully managed the expedited repair of client critical equipment driving a plant process that saves the client $10K/per day, by creatively sourcing difficult to locate, and long lead items form alternative sources.

Sept 13 – Feb 14 effectively managed a total 30 client repair projects (in process and completed) for $3.6MM in revenue

As Local Customs Manager – Effectively cleared up $1MM in possible compliance fines by creating a system of organizing, filing, and recovering customs documentation

2011 – 2013 - Inside Sales Analyst – Dresser-Rand Olean, New York

Covering the steam turbine aftermarket parts market for the Golf South West region (Texas, Oklahoma, Arkansas, and New Mexico) acting as the customer advocate utilizing all available resources, internal and external to supply clients with the parts they need to keep their equipment operating. Cradle to grave management of orders, beginning at inquiry through final invoicing

●Utilizing available resources provide delivery alternatives when necessary for purchased and manufactured items.

●Interact with engineering, finance, operations, and purchasing

●Developed Excel tools to increase efficiency, and reduce errors by automating repetitive actions

●Quoted and sold a large bundle of aftermarket parts totaling $1.5MM

●Quoted and sold large single piece order of $2MM

●2011 Quoted $ 18.7MM in aftermarket parts and booked $5.7 MM

●2012 Quoted $ 21.3MM in aftermarket parts and booked $8.4 MM

●2013 Quoted $ 14.9MM in aftermarket parts and booked $6.6 MM (Jan – Sept)

2009 – 2011 - Sales Coordinator \ Designer– Allegheny Bradford Corporation Lewis Run, Pennsylvania

Extremely detail oriented position responsible for designing, pricing, and customer service of custom made sanitary, stainless steel heat exchangers for the food, beverage, and pharmaceutical industries. Precise documentation of details is particularly important, due to the nature of our customers. Allegany Bradford Heat Exchangers post annual sales of $6MM per year.

●Design, price and quote custom manufacture heat exchangers for customers food, beverage, and pharmaceutical industries

●Communicate and work with prospective customers in effort to convert them into long term clients

●Accept orders after performing the contract review, minimizing the company to unnecessary risk

●Provide production with all supportive documentation to have orders processed and delivered according to the agreed upon terms and condition

●Designed and sold a $600,000 multiple heat exchanger package to a European pharmaceutical client

●34% of quoted heat exchangers became booked sales

2005-2009 - Technical Service/Sales -Dualite Microshperes – Henkel Buffalo, New York

Dualte microspheres are a unique volumetric filler designed to displace, heavier, higher cost raw materials. With $10MM per year in sales this material is found in a wide verity of markets, from high end automotive to fiberglass composite applications.

●Worked on six sigma programs, to optimize Dualite, and Micropearl processing resulting in an estimated savings of $1,000,000 /year

●Perform technical service investigations to determine the root cause of customer complaints and report the findings to the proper personnel at the costumer and internally

●Found $2,000 in savings by reorganizing sample sizes, and shipping method

●On the technical team to land, maintain, and reformulate an estimated $5,000,000 account in the flooring industry – preformed the testing and communicated the results to the customer

●Assisted in the hiring process of laboratory personnel

2000-2005: Assistant Chemist – Henkel (R&D Dept.) Olean, New York

Electronics encapsulating manufacturing plant utilizing epoxy/ phenolic chemistry for use in semiconductor and optoelctroinic applications

●Worked on the team that produced a self-releasing optoelectronic material that releases from the mold without comprising adhesion to the desired parts

Education

Masters of Business Administration – St Bonaventure University - St Bonaventure New York 2008-2011

Bachelor of Science – Chemistry (Minor in Physics) –University of Pittsburgh at Bradford – Bradford, Pennsylvania 1996-2000

Career Development and Achievements

MST-315 Multi-Stage Steam Turbine Training - Dresser-Rand

Certified Six Sigma Green Belt – Henkel

American Chemical Society Academic Award – Penn-York Chapter - Bradford, Pennsylvania

President of Chemistry Club - University of Pittsburgh - Bradford, Pennsylvania

Computer

Microsoft Office – Excel, Project, Access, Word, Power point, Outlook, (able to work with VBA)

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