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Customer Service Project

Location:
Houston, TX
Posted:
June 30, 2015

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Resume:

Dariyle Mercer

** ****** ** - *******, ** *****

acqiwo@r.postjobfree.com - 823-***-****

WORK EXPERIENCE

Project Coordinator

ARS Rescue Rooter - Houston, TX - July 2013 to Present

Office support for multiple project managers; each with multiple projects

• Coordinate and collaborate on scheduling and assembly of design submittal documents with Word

Processing, engineers, drafting, Reprographics, and Mail Services for issuing to client

• Facilitate responses to questions regarding projects and research information

• Prepare outgoing mailings and labels, including emails and faxes

• Coordinate client, team, or vendor meetings, lunches and training sessions, including reserving room,

invitations, set-up and clean up; attend meetings and develop meeting minutes with action item lists - follow

up on action items;

• Coordinate with internal support departments

• Provide project managers requested project assistance

• Use of company Management Information System (MIS) to help set up and track project information and

performance

• Requests for Information (RFI's), submittals and shop drawings, etc. and produce monthly progress reports

• Coordinate and collaborate on receipt, technical and administrative processing, tracking and return of

contractor submittals

• Additional duties as assigned by supervisor to assist in the overall success of the group, project and

Apprentice

Chipotle Mexican Grill - Houston, TX - November 2010 to February 2013

Responsibilities

Duties include: Ensuring the efficient operation of daily business, extensive P&L budgeting(location grossed

over $1.2 million annually), master of Local Store Marketing(LSM), recruiting and hiring new employees, direct

supervisor to 5 managers and 26 employees, constant training and development knowledge of all aspects

of general management administrative duties, weekly management meetings outlining short-term and long-

term goals, pre-shift meetings, participating in training modules, hiring, deposits, inventory control, monthly,

marketing, recruiting, ensuring all food and product safety guidelines are implied each shift, ordering products

from several different vendors, budget control, forecasting sales goals, excellent customer service, facilities

upkeep and preventative maintenance on all kitchen equipment

(LSM), recruiting and hiring new employees, direct supervisor

Window Clerk and Parcel Distribution

United States Postal Office - Houston, TX - May 2008 to July 2009

Dispatched incoming and outgoing mail

• Managed new accounts and P.O. Boxes

• Parcel distribution

• Prepared outgoing packages

• Assisted with general office duties as needed

Receptionist

Borton House Assistant Living - Sugar Land, TX - January 2007 to January 2008

Responsibilities

.Data entry

.Answering incoming calls

.Making inbound calls to patients family's and friends

.Head of patient activities

.Documenting patients injuries

.Organizing meeting for staff

Volunteer

Reliant Energy - Houston, TX - April 2007 to April 2007

Responsibilities

-research cure for cancer

-walk for breast cancer awareness

Volunteer

Houston Food Bank - Houston, TX - March 2007 to March 2007

Responsibilities

-Feed the homeless

EDUCATION

Associates in Early Childhood Development

University Of Houston Downtown - Houston, TX

2011 to 2013

High School Diploma

Hastings High School - Houston, TX

2005 to 2009

SKILLS

• Excellent Customer Service • Accounts Payables/Accounts Receivable • Managing appointments, calendars

and events • Professional demeanor and great communication skills• Excellent Microsoft Office, Word, Excel,

Power-point, including Outlook skills • Analytical thinker and detailed oriented

ADDITIONAL INFORMATION

• Organizational Skills

• Work well with others

• Team leader

• Ambitious

• Strong determination

• Skilled in time management

• Enjoy leadership opportunities

• Multitasking Abilities



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