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Manager Customer Service

Location:
Richmond, VA
Posted:
June 30, 2015

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Resume:

Jeffrey B. Tatum

**** ********* **.

Quinton, Virginia 23141

804-***-****

acqiwg@r.postjobfree.com

OBJECTIVE

To use my talents and experiences to successfully complete your organization’s needs.

SKILLS PROFILE

17 years Operations / Production, Maintenance experience

Management experience in Manufacturing, Projects, General Contracting, Independent

Contracting, and Sub Contracting

Blue Print interpretation, job estimating, submittal process, vendor relations

Lean Manufacturing / Kaizen training, coordinating, and implementation

Excellent trouble shooting, research and development skills

Good resource management and team building skills

Experienced customer relations/ service skills

Specialty and custom products development, production, and installation

Paint systems management

Mechanic, Sheet metal and automotive

Knowledge of SAP, MRP,AS400, Excel, Word and other computer software

Fork lift, Lull operator

EMPLOYMENT HISTORY

Maintenance Unit Leader June 2013 – Current

Altria (Philip Morris USA) Richmond, VA

Front line Maintenance Unit Leader (MUL) responsible for a team of mechanical and electrical technicians

Overseeing the reactive and planned maintenance on high /low speed cigarette making and packing machines .

Responsible for direct report time and attendance maintenance and approval.

Responsible for implementing and conducting discipline measures.

Conduct troubleshooting and problem solving initiatives on equipment and Bay needs.

Write work orders and notifications in SAP for jobs that need to be planned.

Work with Union requirements,relations and canvassing: IAM, BCTW

Managing resources and staffing levels within the business unit to meet production, compliance, team and project

requirements to achieve objectives or goals.

Maintenance Manager June 2011- June 2013

DuPont Richmond, VA

First line shift maintenance manager for the Spruance site, a 24/7

operation

Manage shift mill wrights, pipe fitters, electricians, and instrument

mechanics for 3 different businesses on the site (Kevlar, Nomex,

Tyvek)

Responsible for site maintenance needs, Emergencies, Notifications

and routine, primarily in the off shifts (4x12 and 12x8)

Communicate, organize, and facilitate maintenance concerns and

needs with Operations and site management

Communicate, organize, and facilitate with contractors and vendors

to effectively complete tasks.

Safety First

Trouble shooting and R&D

Responsible for monitoring the compliance, training and

certifications of mechanics

Work with Union requirements,relations and canvassing; ARWI,

IEBW

Work with site security, investigate site alarm system, Critter control

and security maintenance needs

Off hours receiving of goods

Use of the following tools daily: SAP, DPS, Lean, Excel, Word,

Plant/Manufacturing Manager January 2010 – May 2011

Schalow Manufacturing Powhatan,Virginia

Responsible for the daily operation of the production and manufacturing requirements

Project Manager

Maintenance manager

Custom fabrication

R&D / Troubleshooting

Inventory control

Process management

Inside and Outside Sales

Customer service relations

Quality process management

New product development

Purchasing Manager

Logistics Management

Installation

Human Resources

Operations Manager 2004-2009

Global Shipping Solutions, Richmond, Virginia

Operations Manager / Independent contractor

24/7 operation management of a courier service for an extended care pharmacy

Professionally established a team of independent contractors

Coordinated all route, STAT and special deliveries for the Pharmacy

Process management

Logistics management

Quality Assurance Management

Human resources / Payroll

Customer relations for our customer as well as our customer’s customers

Understands the importance of being professional, courteous and understanding in all situations

Professional STAT and route courier

Production Supervisor, Custom Case Construction 1997-2008

Hill Phoenix, Colonial Heights, Virginia

Managed the daily operation and production for custom cases

Managed “Special” Projects in Manufacturing or Installation

Supervised and coordinated up to 150 associates for large jobs, average of 35 associates daily

Directly involved with Lean Manufacturing/ Kaizen initiatives as a coordinator and Team leader,

directing multiple teams to achieve standards, procedures, and continual improvements to

efficiently obtain our production goals using 6S, TQM, TPM, and Practical Problem Solving

Directly involved with R&D process, trouble shooting, engineering and construction of all products

Constantly focused on improving productivity, quality, and costs

Excellent communication skills relaying what was needed in order to meet production requirements

Addressed all challenges with a “we can do it” attitude

Field representative, sent to evaluate field issues, consult with customers, train contractors and

company field engineers, re-engineer and repair field issues as needed.

Organized and performed custom Installation of product

Liaison between engineering and production floor for all departments in the implementation of

new designs, existing designs, and new policies and procedures.

Other responsibilities included : General supervisor 2nd shift for the entire plant (2001-2002) Final

assembly supervisor for 4 different production lines (1999-2001)

Quality insurance Engineer (1997-1999)

Paint system quality management, over haul, training, implementing policies and procedures

Quality assurance auditing and policy and procedure control from Sales, order entre, purchasing,

engineering, internal and external support, vendor operations, transp ortation, and the production

floor.

EDUCATION

Diploma 1988

Benedictine High School, Richmond, Virginia

Associates in Mechanical Engineering Technology 1988-1991

Pennsylvania State University, Erie, PA

REFERENCES

References are available upon request



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