Dale Stevenson

P.O. Box *** • Simpson, NC.*****-0412

252-***-**** home • 612-***-**** cellular

acqivs@r.postjobfree.com

PROFESSIONAL PROFILE

A business and results oriented Information Technology leader with extensive experience delivering technology services. Background includes Project Management for software, hardware and infrastructure and 14 plus years of leadership responsibilities with top-tier industry organizations. Core competencies include:

Customer Relationship Management

Banking, Financial Services & Retail Industry Expertise

PMI Project Management, Method I, ITIL, Six Sigma

Agile – XP, Lean, SCRUM

Infrastructure & Network Architecture

Systems Implementation & Integration

Telecommunications (Telephony, VoIP Telephony, Cable, Security)

WAN, LAN and Circuits cutover

Call Center Technologies

Monitor and analytics

Knowledgebase Systems

Vendor and Contract Negotiation,

Service Management, SLA adherence

B.A. in Computer Science and Management Information Systems

A.A. - Certificate in Programming

Out Sourced Service Management, RFC, RFP

Vendor Management

IT SOX Audit

Advanced ASM Certification

First Responder Fire/Rescue

First Aid/CPR and BLS

HAZ/MAT/WMD

PROFESSIONAL ACCOMPLISHMENTS

Project Manager – Employee Veredus Systems March 2015- August 2015

Working at BB&T in Wilson North Carolina under the PMO

Migrate off of Windows Server 2003

Determine whether to migrate to 2008r2 or 2012r2

Create tasks for migration:

oDetermine the use of a database

oMonitor DB2 migrations to Unix

oWork with LOB assist with requirements gathering

oDetermine server configurations,

cores, cpu’s, ram and storage requirements

Report to Jennifer Wilson BB&T PMO

Project Manager – Employee Apex Systems June 2014- October 2014

Work the creation and implementation of Distributed File System

Create approach for risk based remediation of DFS.

Create tasks for holistic remediation of all parts. Including:

o Unix and Microsoft servers

oApplication storage requirements

oEnd User and Line of Business (LOB) storage requirements.

oConsolidate Wachovia and Wells Fargo Disk Storage needs onto the DFS structure using NAS.

Report to Wells Fargo leadership

Project Manager – Employee NACCO Materials Handling Group May 2011- Sept. 2013

Lead the implementation of Salesforce.com.

Create test approach; write test cases, direct test efforts.

Coordinate off-shore resources.

Use of MS Project, Excel, PowerPoint and Visio

Rollout to the organization business units world-wide.

Provide leadership with technical understanding of effort.

Provide strategic understanding in deriving a technical direction to the steering committee.

Provide best practices for process improvement for the technical team.

Create change management process to meet the needs of the project effort.

Work with vendors and dealerships to improve work order to invoice processing. Increase cash flow and profits of the dealers by 28 percent.

Performed IT SOX Audit quarterly for AS400 systems.

Project Manager – Ameriprise Financial Advisors- Contracted January 2011- May 2011

Manage and Maintain globally distributed projects.

Assigned project in conjunction with IBM PMO standard.

Projects include Mobile access, Web Server builds, Web application deployment, routine code modifications, upgrades and compliance requirements/enhancements, San allocations and configurations.

Used of MS Tools including Project, Word, Excel, PowerPoint and Visio

Determine best approach for mobile applications and the infrastructure required to achieve success.

Determine the vendor requirements and impact to the infrastructure. This includes the use of VLAN, reverse proxy and other previously undisclosed facts.

Utilize Lotus Live tool to maintain project integrity, as well as, conference bridges. Independently, I have used Cisco Tele Presences for conferencing.

Determine infrastructure requirements for mobile access to financial portfolios.

Project Manager – Capital One- Contracted March 2010- July 2010

Manage various aspects of Infrastructure projects during a merger of financial institutions.

Work to understand efforts and assign based on PMO organizations structured allocations of projects.

Perform project management on the merger of infrastructures technologies onto a common platform.

of MS Project, Excel, PowerPoint, Visio and Clarion

Involving WAN, back office voice and data interfacing of WAN.

Manage global team. Direct off-shore resources with daily activities.

Manage internet intrusion project for monitoring, detection, reporting and response efforts.

Manage encryption of desktop hard dive and mobile media.

Provide architecture and data security solutions for these efforts.

Project Manager – Virteva – St. Paul Public Schools, Star and Tribune June 2008 – February 1, 2009

Project manager overseeing SCCM 2007 deployment.

Assign efforts based on Virteva PMO process.

Use of MS Project, Excel, PowerPoint and Visio

Perform Business analysis to determine where needs lie.

Handle problem resolutions with technical staff and escalation process.

Track and maintain project timelines for staffing, hardware acquisitioning, issues resolution, testing and implementation of SCCM, Novell to Active Directory migrations, MicroSoft Configuration Manager, SMS to SCCM upgrades and SoftGrid implementation.

Direct WSUS efforts in managing client Server updates.

Windows Active Directory and LDAP, Windows 7, Microsoft Exchange

Directed efforts on conversion where MDT and Ghost where being utilized

Gather information and present to leadership efforts regarding on Zero Touch Initiatives, showing the cost benefits of using Zero Touch initiatives.

Work with third party vendors to determine where process enhancements can be made to increase efficiencies that reduce cost.

Implement MS SharePoint for clients. Perform cost benefit analysis and present to leadership teams to obtain funding, approval and sponsorship for project efforts.

Use ITIL to move projects into operational readiness.

Use of Microsoft Tools to track project objectives, issues and report on status. Developed project plans using MS Project.

Used Visio to document network designs, process flow and other needed understandings. Also, used Power Point to give presentations to senior management on project efforts, objectives, planned approach and other needed facts and understanding of the project.

Used MS Excel to layout budget and costing models for projects. Also used Excel to determine resource utilization and show where variances may arise.

Review Proposals & SOW for accuracy and cost. Determine the staffing needs and acquire those resources.

Review Scope & Deliverables to make sure the project is well defined.

Generate Project Plans to derive Propose Cost models.

Procure Windows Servers, define server configurations, determine server images, define image deployment, test and deploy servers threw out corporate network, worldwide.

Project Manager – AiC PM Consultant December 2006 –February 2008

Cargill Cos.

Work to understand efforts and assign based on PMO organizations structured allocations of projects.

Responsible for obtaining an architected solution of network that enables VoIP and data over Multi Protocol Layered Services (MPLS) WAN backbone.

Procure routers, circuits and backup capabilities for global operations.

Used MS Project Server, Excel, PowerPoint and Visio

Cisco AV Infrastructure, LDAP, Windows Active Directory

Manage Global team. Direct activities as needed for the project.

Provide logistics for hardware and circuits that ensured project timely completion.

Provide alternative solutions for areas of concern, including Hoot/Holler and router configuration issues.

Provide leadership with understanding of what MPLS’ strategic capabilities mean to the company. Provide cost benefit analysis as well as budget projections of several projects.

Use of ITIL to bring projects into operational compliance and readiness.

Use of Microsoft Tools to track project objectives, issues and report on status. Developed project plans using MS Project Server. Use of Visio to document network designs, process flow and other needed understandings.

Use of Power Point to give presentations to senior management on projects efforts, objectives, planned approach and other needed facts and understanding of the project.

Used MS Excel to layout budget and costing models for projects with ROI. Also used Excel to determine resource utilization and show where variances may arise.

Use of video conferencing and voice bridges global meetings.

Manage resources in South America, Central America, Europe (England, Russia, Germany, France, Italy and Asia(Vietnam, China, Japan, Korea, India, Indonesia)

Create and maintain budget, coming in under budget and on time!

Provide migration strategy.

Instituted a flexible migration strategy. This was necessitated due to local Telco, PTT, last mile providers and customs where hardware was shipped.

Provide solutions where areas of concern exist. Venezuela’s troubled political environment demanded an alternative to mitigate Nationalization of private companies where corporate security is threatened.

Prepare communications to site, regional staff as well as leadership (local and global) on project progress and issues. Further reported on issue resolution.

Provide leadership during corporate re-organization. Inspire staff to provide quality efforts. Help to bring balance to staff (employee) work load.

Review Scope & Deliverables to make sure the project is well defined.

Generate Project Plans to derive Proposal Costing

Procure Windows and UNIX Servers also, Cisco Routers, define server configurations, determine server images, define image deployment, test and deploy servers threw out corporate network, worldwide.

US Bank

Work to understand efforts and assign based on PMO allocations of projects.

Handle implementation of software and hardware.

of MS Project, Excel, PowerPoint, Visio and Clarion

Create ways to implement projects while containing cost for hardware.

Plan, document, procure and ensure quality of implemented services for banking client.

Provide liaison between technical and business partners; ensure quality services are implemented in the operations.

Review Scope & Deliverables to ensure well defined projects.

Generate Project Plans for costing, resource allocation and timelines.

Procure Windows Servers, define server configurations, determine server images, define image deployment, test and deploy servers threw out corporate network, worldwide.

Determine rollout of Clarion (a.k.a. Niku) for use by all staff for project tracking.

Project Manager – PM Consultant

Operational Support – Best Buy.com May 2003 - November 2006

Best Buy.Com, Best Buy

Work to understand efforts and assign based on PMO organizations structured allocations of projects.

Responsible for business development, bidding, contract negotiations, project management and technical leadership for the research, design, integration, and implementation of technical and business solutions for consulting and IT engagements in banking, retail and construction industry.

Used MS Project, Excel, PowerPoint, Visio and Niku (Clarion)

Work with DBA and network engineers to optimize infrastructure speeds. This included optimization of Oracle and Informatica.

Use of ITIL standards and practices to move projects into operational readiness for successful implementation.

Use of Microsoft Tools to track project objectives, issues and report on status. Developed project plans using MS Project.

Use of Visio to document network designs, process flow and other needed understandings.

Also, I have used Power Point to give presentations to senior management on project efforts, objectives, planned approach and other needed facts and understanding of the project.

Used MS Excel to show budgets and costing for projects. Also used Excel to determine resource utilization and show where variances may arise.

Determine feasibility of mobile applications use and infrastructure impact. Determine how to make BestBuy.com portable.

Develop web presence for BestBuy.Com. Enhance infrastructure to allow credit card clearance throughput.

Determined server impact and provide plan to increase transactional throughput. Provided plan for database optimization.

Provide testing strategy to ensure maximum throughput.

Create failover procedure for any portion deemed problematic.

Define strategic path for Teradata warehousing implementation.

Define data to be migrated to the warehousing system.

Gain access for equipment install, database creation and software development.

Improve web services through server and database optimization. Increased credit card verification 3 fold.

Project Manager – PM Consultant

Operational Support – Cutting Edge Construction December 2002- May2003

Identify opportunities to optimize bidding and contract proposal process.

Oversee workers on site.

Prepare bids and contract for remodeling efforts.

Handle critical situations on job sites.

Maintain timelines for remodeling efforts.

Review Scope & Deliverables to make sure the project is well defined.

Generate Project Plans to derive Proposal Costing.

Project Manager – PM Consultant

Operational Support – Wells Fargo May 2002- November 2002

Consolidate Vendor connectivity to Wells Fargo

Used MS Project, Excel, PowerPoint and Visio

Create procedures for migration of P2P connectivity into the Sun E10000 firewall.

Handle critical situations and escalation of issues.

Maintain timelines report variances of efforts.

Review Scope & Deliverables provided by the vendor and Wells Fargo

Generate Project Plans and documentation for submitting vendor access

Determine E10000 configuration and processing power to deliver the ability to connect 350 vendors.

Procure Windows and UNIX Servers, define server configurations, determine server images, define image deployment, test and deploy servers threw out corporate network, worldwide

American Express, Minneapolis, MN January 1999 – April 2002

Director Field Technologies - Employee

Work to understand efforts and assign based on PMO organizations structured allocations of projects.

Director of Field Technologies at American Express Financial Advisors division for the implementation of financial planning applications. Manage a staff of 50 and Budget of $5M.

Responsibilities include develop and implement budgets, plan programs that align with business needs, service level agreements, Six Sigma initiated process improvements

McAfee Security

Implement and use ITIL practices to ensure project met operational readiness standards and ensure successful implementation, staff development and reviews, including discipline issues and strategic growth initiatives.

Developed project plans using MS Project.

Use of Visio to document network designs, process flow and other needed understandings. Also, I have used Power Point to give presentations on projects, objectives, planned approach and other needed facts and understanding of the project. Use of MS Excel to layout budget and costing models for projects. Also used Excel to determine resource utilization and show where variances may arise.

Responsible for proposal generation, escalation plan, third party management (software vendor, outsourcing providers, and sub-contractors) requirement refinement, custom development work, and quality assurance testing.

Responsible for SOW generation, contract negotiation, technical resource management, and project delivery.

-- Review Scope & Deliverables to make sure the project is well defined.

-- Review Assumptions to make sure price is protected.

-- Ensure IT Director and VP and Business Sponsors have reviewed the SOW.

-- Ensure projects are financially authorized (CER).

-- Coordinate review with Legal Department.

-- Coordinate signature of SOW with IT executive.

Business analyst efforts to meet federal compliance.

Maintain advisor systems using scripted applications for pushes of software patches and BIOS upgrades.

Network Architecture to support business objectives. Design and implement migration from token ring to Ethernet.

Launched second level support organization to provide quicker escalation and problem resolution during critical situations. Launched and lead efforts with vendor to provide Knowledgebase tool for end user problem resolution. This effort lowered call volumes to our help desk and cost of first level support.

Manage development of Financial Advisor software suite of tools. This covered components that spanned Mainframe, middleware (SUN) and PC’s (LAN).

Manage break/fix of software and determine when updates/upgrades of functionality could be performed.

Migration of 14,000 Financial Advisor’s tool suite to Microsoft Windows from OS2. Determine impact across processing platforms and create migration strategy.

Created a process utilizing Six Sigma for use in determining project feasibility. This determined a projected ROI, which allowed us to better prioritize projects, resources and budgets. Implementation of projects using ITIL for operational readiness.

Determine and direct migration course for hardware. Ensure quality of hardware where upgrades and migration of financial planning systems was ensured. This included Citrix, Cisco routers, UNIX, PC’s and Mainframe.

Strategy for training and staffing first and second level call centers.

Successfully determine and migrate end users software and hardware to meet Y2K compliance.

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