Traci Bailey

**** *. **** ****** ************, IN 46208* 317-***-**** * acqitw@r.postjobfree.com

OBJECTIVE

Seeking a position in a mission driven organization where I can contribute my extensive experience and skills to ensure the business exceeds expectations for superior customer service, quality, and productivity.

•Results-driven nonprofit leader with experience directing social services. Proven ability to provide cross-functional team leadership driving performance, program improvement, and quality initiatives, while simultaneously leading external initiatives to reverse community apathy

•Proactive, visionary business leader known for ability to win loyal community support, develop key coalitions, and build crucial relationships with a shared sense of purpose.

•History of repeated success in turnaround operations – praised by executives and board members for reversing negative cash flow, rightsizing programs, elevating morale, and overcoming negative community opinions and adversarial relations with regulatory agencies.

•Customer and high quality focused leader providing the strategic vision and leadership that drive operational process, productivity, efficiency, and bottom-line improvements at multi-site organizations.

•Strong ability to set and achieve priorities and manage multiple projects in tandem without compromise to quality excellent interpersonal and communication skills, with proficiency to instill confidence, build and maintain strategic business/client relationships.

•Innovative team leader and motivator with strong management skills, along with more than 10 years of supervisory experience within team-oriented style of management that promotes the team’s personal development and productivity

•Strong communicator who interacts respectfully and effectively with individuals across the spectrum of social and economic backgrounds and cultures

EMPLOYMENT

BROADRIPPLE SERVICE EXPERTS

3/2014-Present

Inside sales representative, Customer Service, Dispatching of technicians, issuing Credit-Debit requests, responsible for handling calls ranging from scheduling, maintenance plan initiation, plan entry tech assignment, complaint calls.

MR. QUIK HOME SERVICES

9/2012-3/2014

Inside sales representative responsible for handling complaint calls, scheduling appointments, reminder for Home partner plan members, Selling Home Partner Plan memberships to new customers. Handle 80-100 calls daily inbound and outbound

ANTHEM BLUE CROSS BLUE SHIELD

11/2011 – 2/2012

CSR

(Temporary Assignment)

Call center representative in the National accounts call center answering provider calls regarding eligibility, benefits and claim status information.

MUSCUALR DYSTROPHY ASSOCIATION

3/2011 - 8/2011

(Temporary Assignment)

VOLUNTEER RECRUITMENT COORDINATOR

Responsible for recruitment of business and community leaders to participate in various lock up eventsSurpassed company goal of 6 recruits daily

DEPARTMENT OF WORKFORCE DEVELOPMENT

11/10 - 2/2011

(Temporary Assignment)

CALL CENTER REPRESENTATIVE

Assist claimants in the use of DWD self -service applications relating to unemployment benefits, Resolve navigational issues experienced by claimants, Communication with internal program experts regarding complex issues to resolve outstanding claims, Call center liaison between DWD and customers

ANSWERS AND INSIGHTS

07/2009 - 10/2009

(Temporary Assignment)

RESEARCH AND CENTER REPRESENTATIVE

250 Outgoing calls

Medication recalls with physicians

MANAGED HEALTH SERVICES

8/2008 - 6/2009

(Temporary Assignment)

CONTRACT IMPLEMENTATION SPECIALIST

Implemented 90 Non-contractual providers of service per week into company database Amysis

50 incoming telephone and 100 right fax request weekly

Prepared spreadsheet for weekly meetings regarding statistics with Director of Network Development

Web interchange

HOLISTIC HEALING SPA

January 2000 - January 2006

Co-owner of Holistic healing spa

Treatment plan creation and implementation for clients

All aspects of administrative responsibilities

EDUCATIONS AND TRAINING:

Professional Careers Institute

Medical/Dental Office Administration

Graduate

Marion College

2 Years Nursing

Brebeuf Jesuit Preparatory

Graduate

SOFTWARE:

Word, Excel, Access, Power Point, Outlook, Amysis, RHM,IDX, Startel, Call Rep, Sawtooth, Uplink, CSS,NIC,NOM, NASCO,API, Citrix, Successware, Stars

REFERENCES AVAILABLE UPON REQUEST

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