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Manager Technical Support

Location:
New York, NY
Posted:
June 30, 2015

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Resume:

CARL YEE

**-** *** ******, ******* 718-***-**** acqitt@r.postjobfree.com website: cydemo.weebly.com

PROFESSIONAL PROFILE

Over 10 years of computer management, technical, networking and server experience. Familiar with all aspects of computer hardware and software, administration, design, and troubleshooting Microsoft Client and Server products. Seeking opportunity to rebuild a career in Information Technology

IT CERTIFICATIONS & ACHIEVEMENTS

MCSE+I, CCNA, CNA Novell 4.x

Deploying and Supporting MS System Management Server – Certificate of Achievement

Mastering Microsoft Visual Basic 6 Fundamentals – Certificate of Achievement

Microsoft Certification Exam Beta Tester during the years 2000, 2001 before final release to public.

SKILLS (Demo Presentation available @ http://cydemo.weebly.com)

Microsoft Windows 2008/2003/2000/NT, VMware ESXi 5.1, vSphere 5.1, VMware View 5.1, VMware Orchestrator 5.1, Veeam Backup & Replication, Microsoft Exhange 2013/2010/2007/2003/2000/5.5, IIS, WDS, CA, WSUS, RRAS, VPN, RADIUS, NAP, NLB, RDS, MS CLUSTERING, DNS, DHCP, SQL 2008, SCDPM, SCCM, CISCO ROUTING & VLANS, Linux, Solaris, Ubuntu.

OTHER TRAINING: (2013-2014)

Completed Self Pace, MOC Training in the following:

VCP5-DT, VCP5-DCV, MCSA 2008, MCSE 2012, MCITP Exchange 2007/2010/2013

IT EMPLOYMENT CHRONOLOGY

Self Employed (2005-2014)

Wholesale/Retail Industry/IT Support

Install/Configure/Administer/Migrating Windows NT/2000-2012, Exchange 5.5/2003-2013. Administration using PowerShell 3.0.

Backup Management using NT Backup, Windows Backup, Veeam Backup, System Configuration Data Protection Manager.

Install/Configure VMware ESXi 5.1/5.5, VMware View 5.1.

Install/Configure Dell Poweredge 2950 Servers. Administration using Dell OpenManage Software.

Basic Cisco Router Administration/Configuration, VLAN configuration.

Patch Management using WSUS and VMware Update Manager.

Global Web Services Support Specialist (2001-2002)

CREDIT SUISSE FIRST BOSTON, 11 Madison Ave, NY (CSR, Investment Banking Industry)

Administration and Support of Web Server Farm, Applications and Devices for all Divisions within CSFB. Administered IIS4.0, IIS5.0, Site Server, MTS Server, and MS Frontpage. Basic Administration of Websites hosted on Netscape Websphere servers running SUN Solaris and Weblogic 6.0 Webserver.

Configure rules to monitor websites using Freshwater Sitescope. Administration of Netscape Proxy Servers on SUN Solaris. Administration of LOB applications and web sites. Create filter rules on CacheFlow Proxy Devices.

Windows Media Server on Windows 2000 implementation and administration. Configuring Unicast and Multicast multimedia streaming

Systems Adminstrator (1998-2001)

Donaldson, Lufkin & Jenrette, 277 Park Ave, NY (Investment Banking Industry)

Implementation and Administration of Exchange 2000 Server Enterprise. Configuration of Policies (User, Server, Mailbox), ADC, Routing and Administrative Groups. Adminstration System Manager Tool. Configure SMTP, Front Side load balancing and Storage Groups.

Implementation, Design and Administration of an Exchange5.5 Email Environment of 3,000 recipients for the Equities Division. Performance monitoring (MTA,IMC, SMTP…) Message Tracking, Backups/Restores using NT Backup and Arcserve 6.x. Disaster Recovery using Octopus HA+ 3.x and Double Take replication on Compaq Hardware. User account, DL and Public folder maintenance, and Electronic Forms Design. MS Mail to Exchange Migration. Blackberry Server implementation and administration

Intersite mail migration from DLJ Equities Exchange 5.5 to CSFB Corporate Exchange 2000 Email System. Comprehensive usage of Exchange tools such as Eseutil, Isinteg, MTA Check, and Quick Mapi.

Administered and supported over 150 servers in a 3,000 user environment. User Account, Printing devices, WINS, DNS, IIS, Exchange, SNA, Metaframe, MS Proxy Administration.

Designed and created website using Visual Studio 6.0 and Seagate Crystal Reports for Trend Analysis of Equities Help Desk calls.

Migrated over 20 Novell 3.x/4.x File and Print Server to Windows NT configured with Octopus HA+ v3.2 on Compaq Proliant hardware (Research, Trading, ISG and QSG Business Groups)

Sever Support and Administration using monitoring tools, such as BindView, Compaq Insight Mgr. and Alert Page. Server support for FACSYS Messaging application.

Implementation, design and execution of NAI Support Magic 4.5 Helpdesk Ticket System on Oracle. Implemented Compaq Insight XE on an SQL7.0 database.

Assisted in the development and deployment of Remote Access Service, Citrix Winframe, Metaframe 1.8 Terminal server and Shiva Remote Access Manager.

Configured and Supported 3 Netware Eicon SNA servers and 7 MS SNA3.0 servers to provide mainframe connectivity to 2200 users.

Other administrative tasks using Visual Basic 6.0, Netbackup, Outlook 98/2000, Exmerge, Trend Micro Scanmail, Antigen, Promodag, Crystal Reports, Alertpage, Enterprise Admistrator.

Sr. Technical Specialist (1997-1998)

WHITE & CASE, 1155 Ave. of the Americas, New York. (Law Practice Industry)

Supported 1000 user network environment. Provided hardware and software solutions, troubleshooting for HP, DELL, DOS, WIN95 and NETWARE products. Novell Netware 4.1 Administration.

Technical Support Manager (1995-1997)

FOUNTAIN TECHNOLOGIES, New Jersey. (Computer Hardware, Software Distributor)

Product testing and evaluation of all hardware and software products purchased and sold by wholesale and retail computer company. Provided technical support to VARs and clients. on Microsoft and Novell products. Produce product reports and proposals for sales and purchasing.

EDUCATION:

(1997) New York Institute of Technology, New York, NY.

Bachelor of Science Degree in Electrical Engineering



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