POOJA MALLYA

**** ****** **** **, *** G, Centreville VA 20121 703-***-**** acqit3@r.postjobfree.com

CAREER OBJECTIVE

Professional experience of over 2 years, seeking challenging opportunities at a leading firm, to contribute to its success

and growth with my analytical, subjective and interpersonal skills.

SUMMARY

Very strong communication skills – written and verbal

Out-of-the-box thinking, confident, self-motivated person with excellent trouble shooting skills

Solid team player with strong leadership skills; detail oriented person possessing excellent problem solving skills

Effective presentation skills - experienced in presenting at and running meetings

Well experienced in Scheduling tools and Microsoft applications

Strong hand on Microsoft Excel: making pivot tables, vlookups, subtotals and other formulae

Experience in using ARMS, GSS Connect, Lotus Notes database

Able to adapt to changing priorities

Good at resolving issues quickly with a sense of urgency

Excellent with multi tasking

EDUCATION

Stratford University, Virginia, U.S.A 06/2015

Master of Science in Information Systems (GPA: 3.92)

Sikkim Manipal University, Bangalore, India 09/2012

Master in Business Administration (MBA) majoring in Human Resources

Alva’s College, India 05/2009

Bachelors in Computer Applications

SOFTWARE SKILLS

Languages VB.net, HTML

RDBMS SQL Server 2000, Oracle 8

MS Office Excel, Word, Access, PowerPoint

Tools ARMS, GSS Connect, Lotus Notes Database

PROFESSIONAL EXPERIENCE

Associate, Resource Management

ERNST & YOUNG (Global Talent Hub), Bangalore, India 02/2010 - 06/2012

Coordinated with the UK and Netherland teams on the number of hours expected and their respective deadlines,

assigned projects to professionals based on criteria such as availability, client requirements, deadlines, complexity of the

project, project continuity and project information and also ensured efficient utilization of resources (was responsible for

matching tax compliance client-serving personnel with available hours of work within a specific segment; being aware of

the scheduling and workflow process of the team, preparing reports and timely escalation of issues)

Balanced work load while also balancing individual’s preferences (career goals, travel preferences, planned leaves)

Was in constant touch with the client executives and managers discussing about various clients, addressing

resource needs, conflicts and working on their requirements

Monitored unassigned resources and balanced work by identifying assignments

Personally conducted new hire sessions for the new hires and trained them on various complex reports

Worked with the Netherlands Team Director, Senior Managers

Converted a Scheduling tool from Dutch to English in a very short span of time using Macros

Exported reports using GFIS tool

Identified and fixed multiple scheduling issues e.g. conflict issues and suggested alternatives for the same

Supported management in decision making with regards to Engagement risk, Specialization requirements, Timing

constraints, Staffing continuity and Geographic considerations

Worked with the Managers on planning start dates for new hires, rotation and transfers

Facilitated professionals to get Electronic Compliance File and access to Tax Return Preparation tool

Organized weekly conference calls with Leadership of UK Team

Built relationships and communicated continuously with client executives to identify personal schedule preferences

Participated in Learning and Development sessions

Analyzed Plan/GSS Connect/ARMS/Actual and tracked Utilization and constantly monitored headcount

Handled Scheduling for US FS Team using ARMS

Identified over-utilized and underutilized professionals and additional resources to increase Department’s efficiency

Sole point of contact for the UK Corporate and BTC Netherlands for queries, scheduling issues and reports

Provided ‘No Dues’ for professionals resigning from the firm from Product lines Property tax, Sales & Use Tax, WOTC,

ETAS, VAT, Transfer Pricing, Transaction Tax, GCR EMS, UK Corporate and BTC Netherlands

Information Analysis - Was the information back up for the entire Tax Team with critical organizational data

Provided feedback on a monthly basis to the members of my client team based on the professional performance

Negotiated with Client serving teams to shift time or created Individual availability to meet staffing priorities for the

office/area

Responsibility for scheduling of aligned product lines and reports

MIS and Reporting

Generated various complex reports for Product lines: UK Corporate, BTC Netherlands, Property Tax, Sales & Use Tax,

VAT, ETAS, WOTC, Transfer Pricing, Transaction Tax and GCR EMS. The reports included Bin Task, Utilization Reports,

Client wise, Suspense Hours Report – On the extension of the Clients from year to year, the codes on which the

professionals book Data Non Compliance report, Availability report, creation of codes, Standard Available Hours, Return

Status report and Codes to be Unblocked report, DASHBOARDS – (Prepare, Review, Analyze and Input Data for various

groups working under tax). These Dashboards are reviewed up to the Senior Management of the company to

take vital decisions based on the numbers provided. Process Documentation - Made process documentations of all

the reports I worked on with screenshots using Power Point and Microsoft Word for the easy understanding of new hires

in my team

PROJECTS

Developed Automated System to conduct Student Course Evaluation Survey and Summarize results

Developed a system to email Evaluation forms to students end of each course

System records responses and summarizes results automatically through Bar Graphs and Pie Charts

Used GetFeedback tool, Salesforce tool and Google Forms.

Health Insurance Claim Management System

Created a Database for an Insurance Company (Life Line) for the claims department to store and maintain customer

information so that it can be easily accessed by the company employees when needed.

Created Database using SQL Server 2012

Created ER Diagrams using gliffy.com

RELEVANT COURSEWORK

Project Management

Information Systems Evaluation

Information Management Analysis and Design

Decision Systems Technology

Database Systems Technology

ACHIEVEMENTS AT WORKPLACE (Ernst and Young, Bangalore)

Numerous Extra Miler awards for delivering all reports with 100% quality and living the company values

Received multiple recognitions including one from UK Director of the company for being pro-active

ACHIEVEMENT/ CERTIFICATION

Complete MS Office Certification by National Institute of Information Technology (India)

Contributed my spare time to KIFL (Karnataka Institute of Foreign Languages) as an Accent Trainer

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