Professional Summary

Highly experienced PC technician with strong background in software/hardware computer repair (field and lab) and IT

network system administration. Qualified for the following: *Troubleshooting, analyzing and repairing problems of computer elements such as desktop computers, laptops and various components/peripherals of an IT network. *Performing computer installation and operating system configuration in designated networks. *Administering and monitoring performance of LAN/WAN network using remote connection tools.

Skills

Operating Systems – Strong knowledge of: Win XP, 7, 8, NT, 2013, OS X and Google Chrome OS.

Microsoft Office – 2003/2007/2010, Excel, Access, Powerpoint, Publisher

Graphic Design: Using publisher and photoshop to create flyer, poster, postcard, letterhead and brochure for all types of events.

Database Software: Sasixp, Power school, Datacation, ATS (Automated The School).

Windows Server: DNS, DHCP, Active Directory, Security and routing. Antivirus and firewall.

Various types of PC hardware such as, Apple/Mac, Dell, HP, Lenovo and Toshiba. Hard drives, monitors, printers, scanners and video equipment.

Key Skills and Strengths:

Efficient troubleshooter and problem solver.

Customer service oriented: Ability to serve and communicate with different types of customers efficiently.

Effective time management – Can solve complex system problems in minimum time.

Web Designer - Strong knowledge of HTML and CSS script.

Graphic design: Create logo, flyer, postcard and poster using both Publisher and Photoshop.

Work History

IT Administrative/ Sales Management 10/2003 to Current

Middle College High School – Long Island City, NY

Selected Performance

Planned, assembled and installed computer systems in designated networks as needed. Installed and configured IT network components and the implementation of designed IT network configuration.

Performed technical support to school administrations and faculty and resolved hardware and software technical problems in the system elements after detailed analysis, including computer failures and software malfunctioning.

Monitored and administered IT systems of school and made recommendations to senior managers regarding hardware replacements, upgrades and new installations required.

Provided solutions and technical guidance to clients facing technical issues and difficulties.

Maintained records of hardware issues, performance and supplies.

In charge of calling vendors for warranty renewal and the purchase of new equipment.

Maintain inventory, products tracking. Allocate funds within the $80,000 to $160,000 budget given to my IT Department each year for new technology.

Running an internship for students who are interested in technology and who are interested in gaining their A+ and N+ Certification.

Provide technical support to staff on the use of Smart Board technology, Smart Notebook and 3D Document Camera.

Provide notification, warning and Red Alert to parents and staff using School Messenger via Mobile devices and emails.

Webmaster and Data Specialist 1999 to Present

Middle College High School – Long Island City, NY

Selected Performance

Create, update, and maintain web pages for Middle College HS using CSS, HTML and web graphic.

Research and inquiry on new software and data interface that will best serve school environment.

Data conversion to .csv, .txt and .pdf format to best work on Crystal Report and JReport writer and other web interface data system.

Safe keeping of school data using Symantec backup and maintain the accuracy of data entry with updates, running queries and data cleanup.

Schedule builder, transcript design, Student Demographic, New term rollover, etc…

Create spreadsheet with charts for data analysis, academic progress and course passing rate.

Education & Qualifications

Ashford University: BA. Businiess Information System: Current

CompTIA – A+ Certified Computer Technician

Smart Teq Certified

NY City Tech: A.A. Associate’s degree in electrical Engineering

Technical training course: CCNA, MCSE,

Certification in IT Networking and Hardware

High School Diploma

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