Tatiana Saracho

***** *. ***** ****., #***

Phoenix, AZ 85032

956-***-****

acqira@r.postjobfree.com

Career Overview

Seeking a position in an Administrative setting/position where my extensive Customer Service experience will be further developed and utilized. Looking to get a challenging and profitable position as a Administrative Assistant in a stable company where I can grow as a professional. Motivated, very organized, and dedicated administrative assistant with over 5 + years of administrative skills in a past-paced office environment that likes to maintain customer satisfaction and contribute to company success, while helping customers and providing world class customer service, while implementing great attention to detail and accuracy, and a desire to succeed in a fast-paced environment to make a difference in the office administrative procedures. I am ready to continue using my administrative skills, translating skills, customer service, and creative photography/editing skills where applicable.

Core Strengths

5+yrs customer service experience

Strong organization skills

Excellent listening skills

Positive work attitude

Capable of dealing efficiently with all kind of customers

Basic Excel, Outlook, Power Point Knowledge

Great typist. (65 wpm)

Courteous demeanor

Willingness to help/Energetic

Works well in a team environment

Knowledgeable in social media

Adaptable to new concepts

Telephone inquiries specialist.

Photo editing/retouching proficient

Spanish Translator/Interpreter

Quality Control/Inventory Control

Photography Skills/Makeup Artistry

Work Experience

Forever Living Products (contract/temporary)

Front Desk Receptionist

April 2015-July 2015

I greeted visitors in a friendly and professional manner. I also helped with daily administrative duties for executive management, as well as for other departments, including some filing. My other responsibilities included taking calls and transferring them to the correct department, directing visitors to correct departments, updating excel employee phone list, and sending daily emails out.

South Hill Designs, Scottsdale, AZ

Bilingual Customer Service Representative/Photographer

October 2013-June 2014

I actively took daily inbound bilingual calls for customers, assisted in orders, and account help. I thoroughly explained how this direct sales jewelry company worked, and helped them manage their site. Walked them through the products we had, and answered any questions regarding the product, prices, materials, and any other general questions they had regarding products sold. I performed quality control of the merchandise and inventory. Translated for the company's website, catalog, Facebook page, and any newsletters, or announcements that need to be translated from English to Spanish, and vice versa. Photographed some of the jewelry for the catalog and website.

Freelance Photographer/Makeup Artist

June 2012- to present

I am currently freelancing as a photographer and makeup artist. My photography jobs include (but not limited to), wedding photography, engagement, editorial, pets, parties, events, modeling, and portraits. I use my knowledge and experience in customer service to provide my clients with the best customer service possible.

Macy's Call Center, Tempe, AZ

Bilingual Customer Service Representative/Account Services

November 2011-February 2012

This was a seasonal position where I took inbound calls and helped customers with credit card issues, described products to customers and accurately explained details and care of merchandising they were expecting, or they had received. I enthusiastically helped them with the process of exchanging any merchandise at the store, and answered any inquiries they had on their credit card bills. I worked as a team member performing different type of inbound call duties while providing excellent customer service.

Saracho Customs Broker, Pharr, TX

Executive Administrative Assistant

June 2008- September 2011

I performed daily administrative duties for executive management, as well as the CEO of the company. My responsibilities included screening calls, meeting arrangements, travel arrangements, preparing reports and inputting data in system, supervising other support staff, and customer relations. My tasks also included keeping the calendar up to date, personal errands, bank deposits, and handling of sensitive material. I also greeted visitors, and managed schedules, and other administrative tasks. Attended company meetings locally as well as traveled for the meetings. Helped with presentations and handled confidential company material.

TMOBILE, Inc. Mission, TX

Bilingual Customer Service Representative

March 2004-January 2007

Managed high-volume calls within a deadline-driven environment. Resolved/answered an average of 70 calls per day. Assisted the customers with any issues they needed while doing it in a timely, accurate, and friendly manner. Helped customers troubleshoot their phone devices, and added sales value to any call regarding their phone devices, or inquiries of new and additional features/products.

ACT Pipe & Supply, Inc. Pharr, TX

Inventory Specialist and Customer Service.

January 2003-December 2003

Carried out work such as reviews, monitor & control material stocks etc. Processed every one material requisitions from user departments. Handled the requirement of material and recommended for approval to supervisor. I managed entire warehouse inventory, and inventory team. Created pay for requisition for things not held in stock as well as for stock replenishments. Performed extra various associated duties as assigned by officer. I often met with clients about products, placed orders, and input inventory in computer system. Handle everyday office tasks that included filing, faxing, shipping, and receiving material and merchandise, answering phones, making copies, etc.

Educational Background

McAllen High School-McAllen, TX - High School Diploma: High School, May 1998

Art Institute of Dallas-Dallas, TX- Fashion Design/Merchandising, October 1998-January 2000

Alpha Pacific Institute- Phoenix, AZ- Photography and Graphic Design, September 2007-January 2008 Diploma

Contact this candidate