Elizabeth Hughes

**** ****** ******** *****

Canton, GA 31115

770-***-****

acqipy@r.postjobfree.com

SUMMARY

A charismatic Insurance Professional with extensive licensing and compliance experience seeks a position within a company that has exceptional growth potential and excellent team chemistry.

STRENGTHS

Administration: Complex Task Scheduling, Data Processing, Contract Reviews, File Organization, Legal Compliance Billing System, Legal Auditing and Troubleshoot software

Communications: Client Facing Legal Communications, Excellent Verbal and Written Skills

Work Ethic: Attention to Detail, Organization, Commitment, Dedication, Follow-through and Integrity

Software Proficiencies: MS Office, Sales Logix, D.O.I., First Advantage, Excel, E-Guides, N.I.P.R, WTS, Eprs, Recall, Coverall, SAP, TeamConnect, Bottomline Technologies and Salesforce

Insurance knowledge: Workers Compensation, Property and Casualty, Personal Auto Insurance, Commercial Auto Insurance, Healthcare, Severity and Home Property

EXPERIENCE

Litigation Support- AIG

2011-Present

Monitored and adjudicated legal request from external law firms using SalesForce.

Troubleshoot error messages in Bottomline Technologies

Guarantee firm codes are open or closed in Teamconnect

Create rate cards for timekeepers through Bottomline Technologies

Record vendors into SAP for billing

Contract evaluation for law firms

Internal security maintenance

Attach invoices, vendor request forms and W-9’s into SAP and TeamConnect

Customer Service Representative- Chartis Insurance

2009-Present

Assist claimants, agents, vendors, medical providers and attorneys with claim inquiries

Generate reports and review support documentation in tracking system

Submitted regular reports to Adjusters to assist in claims adjustments

First line of support for electronic and verbal inquiries regarding questions, concerns, claims and information submitted by policy holders and adjusters

Responsible for the training certification of additional customer service analyst.

Requesting wage statements/payroll information from the Insured.

Update and follow up on each state letter for payroll.

Order policies for Adjusters through WTS, Recall, Coverall and EPRS.

Licensing Analyst - AIG Agency Auto

2005-2009

Appoint newly licensed agents and producers.

Compliance review of legal documentation for insurance agents operating in 38 states.

Train new Sales Managers regarding regulations and procedures for licensing insurance agents.

Train new employees for daily operation processes and procedures.

Work closely with The Department of Insurance to ensure compliance with state and federal insurance regulations.

Provide customer service to several internal departments.

Act as a liaison to producers to provide support.

Provide recommendations for process and technology improvements to increase workflow efficiency.

Coursework taken in the following subject areas:

oInterpersonal Dynamics

oDiversity at Work

oAdvanced Personal Lines

oAIG Code of Conduct

Customer Service Representative - AIG Agency Auto

2000-2005

The face and smile of AIG Agency Auto for over 5 years!

Front line direction of incoming phone calls.

Greeted and accommodated incoming business visitors and vendors.

Answered verbal and electronic inquiries from Insurance Agents and Policy Holders regarding policy coverage, billing and underwriting.

Assisted with workflow distribution by classification of incoming company correspondences.

Document common incoming calls for team distribution to improve first call resolution.

Education – McEachern High School

University of North Georgia

1999

Freshman 2010-Present

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