Anthony A. Mennen

***** ********* ****

Cleveland, OH 44111

216-***-**** home / 216-***-**** cell

acqin2@r.postjobfree.com

Objective To obtain a position where my Management skills can be effectively utilized to improve operations and contribute to company profits while continuing to deliver world class customer service.

Strengths .

Effective working independently or in a team environment.

Strong organizational, interpersonal, and communication skills.

Demonstrated ability to acquire and apply knowledge rapidly.

Dedication to continuous improvements of professional and personal skills.

Ability to establish rapport with a wide variety of customers.

Work History Cleveland Airport Marriott, Cleveland OH

April 2013 – Current

Director of Guest Experience/AGM

Executive Director of the Front Office, Amp 150 restaurant, and kitchen areas with Hands on approach. Responsibilities for all Food and Beverage, and rooms operations totaling 14 million in revenue, including guest and associate satisfaction. Conduct walk- through to confirm building is maintained and guest areas have a atmosphere that exceeds expectations. Maintain and exceed profit margins without compromising guest or associate satisfaction. Set goals and expectations for department managers holding managers accountable for operations of their departments. Assist General Manager in leading and implementation of property initiatives for hotel.

April 2007 – April 2013

Director of Food and Beverage/Director of Event Operations

Administer, direct, and control the operation of the food and beverage division, all staff members and guest’s satisfaction. Prepare weekly sales, payroll and expense forecast for food and beverage departments. Responsible for P&L of 5.1 million in total food and beverage revenue. Analyze and monitor profit and loss statements. Coordinate special programs, functions and incentives to improve guest satisfaction. Develop and institute new menus for Restaurant, Room Service, Lounge, and Banquets. Monitor, direct, and coordinate effective sanitation, cleanliness and organization effort in the food and beverage operation. Evaluate, and train staff on current and updated SOP’s. Promote and ensure the upkeep of each department’s training procedures and personnel development within the food and beverage discipline.

Cleveland Airport Sheraton, Cleveland, OH

January 2006 – April 2007

Director of Food and Beverage

Responsible for all food and beverage production, and service for guests. Responsible for P&L of 3.1 million in total food and beverage revenue. Supervises guides and trains all management level associates in the food and beverage department. Produce approved budget and operates both guidelines in regards to costs, expenses, sales and profit for food and beverage department. Develop, institute, and coordinate promotional and operational efforts to maximize sales. Handle or assist with any guest related complaints, and coordinate the follow up on complaints.

Avon Oaks Country Club, Avon, OH

November 2004- January 2006

Director of Food and Beverage/Assistant Club Manager

Responsible for all food and beverage production and service for the club and the general operation of staff. Directly supervises Catering/Banquets, Lounge, Dining Room, Halfway House, Pool and Locker rooms. Participated in the planning and implementation of budget. Hire, train, and supervise department heads and staff. Assure that the wants and needs of club members and guests are consistently exceeded. Responsible for sales, expenses, and profit goals as outlined in the food and beverage operating plans and budget. Responsible for all club operation in absence of the Club Manager.

Boykin Management Company, June 1997 – November 2004

Cleveland Airport Marriott, Cleveland, OH

June, 2003 – November 2004

February 2000 – February 2003

Director of Banquet/Offsite Catering Operations

Crown Plaza, Quaker Square, Akron, Ohio

February 2003 – June, 2003 (Management Contract terminated)

Director of Restaurant Operations

Cleveland Airport Marriott, Cleveland, OH

June 1997 – February 2000

Assistant Banquet Manager

Education Mercyhurst College, Erie, PA May 1997

BA, Hotel Restaurant and Institutional Management

Minor: Professional Convention Management

Honors Manager of the Quarter, 3rd Quarter 2011 Cleveland Airport

Manager of the Quarter, 3rd Quarter 2008 Cleveland Airport

Manager of the Year, Cleveland Airport Marriott 1998

Certified in TIPS training and ServSafe

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