Marvel D. Henry

818-***-****

acqimw@r.postjobfree.com

Ocean Pointe Insurance Solutions - Harbor City, Ca.

*/**** – Present

Assistant Marketing / Sales and IT Support Associate / Recruiter / Help Desk Specialist

Support Duties:

Provide technical assistance to computer system users. Answer questions or resolve computer problems for agents in office. Provide assistance concerning the use of computer hardware and software installation, configurations and upgrades, including Internet connectivity, printing, word processing, electronic mail, and operating systems.

Install and perform minor repairs to hardware, software, and peripheral equipment, following installation specifications. Oversee the daily performance of computer systems. Set up equipment for agents use, performing and ensuring proper installation of cable, operating systems, and appropriate software.

Marketing and Sales Duties:

Identify sources for increased online and offline marketing opportunities. Suggest changes to SEO strategies to increase page rankings, handle directory listings, banner and display ads. Analyzed online marketing performance, using online analytical tools. (Google Analytics, SEORush, etc.). Generate leads and prospect for customers for our various business and consumer insurance products (IE. Life, Home, Auto, General Liability).

Contact customers and set appointments for agents to close deals. Accompany Agents in face to face appointments and assist in closing deals. Handle customer service issues, billing, retention, etc.

MDH Consulting - Self Employed San Diego / Fresno/ Long Beach, Ca

10/2001-6/2012

Independent Sales Consultant – Operations Support.

Senior National Account Manager for a full service online marketing firm in Long Beach & Los Angeles, CA. Specializing in SEO/SEM, PPC, Mobile, Video and TV commercial production and prime time cable broadcast LOCAL Target market airings to increase company and client revenue. Use of various online support tools.

Customer support: Handle a variety of customer issues, from billing, collection, design and placement. Responsible for new client acquisitions. Discuss and determine best practice options for SEO with client and work with Web design team to achieve client’s goals.

Identify and extract potential new business information to import into our predictive dialing system. Administrator of the dialing systems, users accounts, call volume etc.

Inside/Outside and B2B sales and installations of merchant credit card, home security, satellite and cable broadcast systems. Provide customers with pricing, programming and installation information. Extensive knowledge of small business systems and applications. Clients: 1stPageexposure.com, 180Fusion.com, LRdesigning.com, Credit Card Processing Inc., Monotronics Corp., Comcast, Dish Network and DirecTV.

Valley Network Solutions - Fresno, Ca.

2/2009-9/2010

Account Executive

Sales support for Fresno-based regional managed services provider (MSP), and computer network integrator (VAR). Solutions include: cabling, fiber-optic, wireless, Microsoft Dynamics CRM, VOIP phone systems, IP video surveillance, security, firewalls, VPNs, NAS, SAN & DAS storage solutions.

AGI Publishing - DBA The Valley Yellow Pages / Fresno, Ca.

12/15/06 - 12/08

Account Executive - Insides Sales - Customer Support

Manage current assigned accounts, develop new accounts, analyze businesses advertising needs and prepare effective Yellow Page and internet advertising programs. Design Ads using CorelDraw, manage customer issues and concern in a manner to avoid cancellations and increase yearly revenue. Maintain sales goals for new business.

Professional Satellite and Communications San Diego, CA.

06/2003-11/01/2005

Technical Sales Rep - Inside Sales - Customer Service

Assist customers in determining the satellite system configuration for their home, including programming, pricing, installation and technical issues. Sale systems over the phone, manage customer issues to avoid cancellations. Up-sell equipment and additional programming services.

Science Applications International Corporation San Diego, CA

01/00-06/03

Network Operations Specialist

Monitor and maintain the corporations WAN/LAN connections. SAICnet consists of a full range of network topologies; primary responsibility is to support fault isolation and error recovery of the FRAME-RELAY network. Coordinating site commissioning, decommissioning and port speed upgrades. Configure CISCO 2500, 2600 and 7500 routers, Catalyst 6500, 5000 switches, Cabletron 6000, 2200 switches, KENTROX DataSMART 688 CSU/DSU, APS SMART-UPS systems. Monitor carrier Head-to-Head testing. Perform circuit testing with FRAME-RELAY service provider. Cabletron s Spectrum and VLAN network management system, Lotus notes, Tivoli. Second level support for network users. Assist Network Operations Engineer in performing a variety of network operations tasks.

UNIVERSITY OF CALIFORNIA, BERKELEY LABORATORY

5/96 - 4/99

Computer/Network operations support specialist

Monitor the operation of multiple supercomputers for the National Energy Research Supercomputer Center NERSC at Lawrence Berkeley National Laboratory. Complex consisted of the following computer systems: 2 Cray2, 1 Cray C90, 3 Cray J90, 1 Cray T3E Supercomputers. Multiple HP700/800 Apollo HP UX 9.0 series servers, 1 IBM RISC 6000, multiple, SunSparc 10 servers, multiple SGI Indigo, server all running the UNIX operating system. Operate and monitor, 2 IBM 4391 mainframes, MVS/ESA, JES2, 6 StorageTex 4400 Silos: 2 IBM 3494 tape-library data server.

Workgroup administrations duties consist of the maintenance the NERSC operations group of networked SUN SPARC 5 workstations used to monitor the NERSC complex of CRAY super-computers and the department energy’s communications network. Monitor batch, accounts, printer, file systems and disk systems administration. Maintain scripts that are used to report potential system problems and take corrective actions.

Monitor the energy science network. ESNET WAN consists of 56KB, T1, DS3, ATM, Frame Relay, FDDI, Ethernet, Cisco 7xxx, 25xx, AGS, IGS, Routers, ATM switch, Larse split "T," Mega "T". Multi-protocol support TCP/IP monitor, report and request vendor and technical Support. Network management tool is CABLETRONS SPECTRUM SNMP, Monitor MCU II video conferencing. Support, set-up and monitor conferences at research sites.

APPLICATION RESOURCES, Lawrence Berkeley National Laboratory

10/95 - 4/96

Senior Computer Operator

Provide on-call operations support. Operate and maintain 2 IBM 4381 mainframes and I/O devices. VM/MVS/XA environment. Control/M automated job scheduler. CICS, TSO/ISPF, DB2, HP3000 MASTRO, Askman, Job Rescue, AS400 operations. Batch processing and output distribution on grave and weekend shift. Unsupervised shift operations.

EAST BAY MUNICIPAL UTILITY Oakland, CA.

3/95 8/95

Lead Computer Operator

Provided support in ISD, operate and maintain districts computer system on graveyard and weekend shifts. Operate IBM 9121, Dec Vaxcluster, AS400 computer systems, Monitor Batch processing and backup processing of Novell LAN environment, maintain user account, respond to User requests.

THE BANK OF CALIFORNIA San Francisco, CA.

11/93-2/95

Senior Computer Operations Support

Support mainframe operations in a multi-platform environment. IBM 3090/200J, UNISYS, V- Series, Tandem, DEC VAX 6000-510, DEC VAX 700-610, AS400 operations. Primarily responsible for operation of the 3090. Utilizing VM/XA, MVS/ESA, TSO/ISPF, MVS/JCL. CA1, CA7, CA11, CICS, DB2, Omegamon. Responsible for the timely completion of all batch production monitor execution, completion and resolution of any abnormal job terminations. Initiate recovery procedures and escalation of pertinent information to the support and management staffs. Train operators in the operation and monitoring of the 3090 mainframe, using CA7, TSO, CICS, and Omegamon. Assist technical support staff in the creation and implementation of operations procedures, CA7 schedule and calendar modifications.

BANK OF AMERICA, Concord, CA.

6/93- 10/93

Network Operations Analyst/LAN - Support, Help Desk Analyst

Provide users with hardware and software technical support. Dispatch network technicians and vendor support. Maintain LAN configurations, perform moves adds and changes to remote systems. Troubleshoot system failures, Test and assist in conversion of 1500 LAN from 9.6KB AT&T circuits to 56KBS MCI circuits, Environment: IBM DCMF, Infosys, NETVIEW, IBM Token-ring topology, NetWare 3.11, HP/OPENVIEW, and CISCO Routers.

SACRAMENTO MUNICIPAL UTILITY DISTRICT

9/92 - 6/93

Technical Support/Operation Specialist

Operate and maintain AMDAHL 5890 mainframe computer and it’s I/0 devices in a VM, MVS/JES3 environment. Utilizing TSO/ISPF as the primary editor. Responsible for graveyard batch production completion.

EDUCATION:

Multiple CBT Information Technology Certifications – UC Berkeley, Berkeley, CA. - SAIC San Diego, CA.

Associates Technical College San Diego, CA Certified Fiber Optic Technician

Golden Gate University SF CA, Certified in Telecommunication System Management

Fresno City College Fresno, CA Coursework in Data Processing

LA Trade Technical Los Angeles, CA Coursework in Photographic technologies

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