Tina Ketah

Tel: 907-***-**** **** West **th Ave

E-mail: acqimo@r.postjobfree.com Anchorage, Alaska 99502

SUMMARY OF QUALIFICATIONS & SKILLS

Excellent customer service – 10 years Strong medical terminology Answer multi telephone line

60 wmp Strong EMR Human Resources – 2 years

Confident public speaker – 10 years Solid Leader and management – 5 years

Facilitator and EHR Trainer – 2 years Knowledgeable of Alaska Native Culture

Excellent multi-tasker Proficient Microsoft Office

WORK EXPERIENCE

Positions held at Alaska Native Tribal Health Consortium: 2002 to present

Program Administrator, Outreach and Enrollment 4141 Ambassador Drive, Anchorage, Alaska 99508 Currently still employed in this position. Identify patients as eligible or not eligible for Health Resources, strong interpersonal skills, able to think quickly on your feet, Audit patient health insurances as ambulatory or inpatient status, DPA Hospital Presumptive Eligibility for Qualified Hospitals, efficient with Electronic Health Records, proficient in Microsoft excel to produce reports and multiple other duties as assigned.

Electronic Health Record Trainer, Hospital Education, Support Staff Services, 4315 Diplomacy Drive, Anchorage, Alaska 99508

*Provide 4 types of EHR class room setting with Vidyo (distance learning), Updated EHR Manuals annually, facilitated Hospital Orientation to new hospital employees, aware of learner types of visual, hearing and hands on and able to deliver objectives to new learners successfully and display customer service to all levels of the hospital employees and new employees

Lead Patient Navigator, Epidemiology, Alaska Native Medical Center, 4315 Diplomacy

Drive, Anchorage, Alaska 99508

*Coordination of patient appointments, travel & living accommodations, highest level of customer service maintain a database of patients diagnosed with colorectal cancer by using Microsoft Access, guiding a patient through the entire health care system for appointment, preoperative surgery education, able to have a dialogue with patients on the telephone with highly confidential information, provide training for other Patient Navigators with Alaska Native Medical Center Program, able to read pathology reports of specimens forward for abnormal cells, recruit participants for a specific project expected to last for 5 years, worked side by side with a general surgeon and advanced nurse practitioner to schedule appointments and procedures weekly and other miscellaneous duties as assigned.

Review and Analysis Technician, Alaska Native Medical Center, 4315 Diplomacy Drive, Anchorage, Alaska 99508

*Prepare and research for complete day surgery, clinic appointments and inpatient stay to make visit or admits complete for billing and/or a provider appointment, Proofread and edit and transcribed documents dictated by physicians for completeness, Maintain medical charts for long term use, file loose documents into a chart, electronically connect patients visits to raw data correctly and other miscellaneous duties as assigned.

Positions Held before Alaska Native Medical Center

January 2003 File Room Coordinator/South-Central Counseling Anchorage AK

January 1989 to 2002 File Clerk/Ketchikan General Hospital, Ketchikan, AK

EDUCATION

Charter College, Anchorage, Alaska

Associate Degree of Applied Science in Business Administration

National Certification Medical Assistant/Graduate 2009

Alaska Native Tribal Health Consortium - Leadership Program

Patient Navigator – Colorado University

References

Juliann Pico, Director, Alaska Native Tribal Health Consortium 907-***-****

Marc Connelly, MD, Alaska Native Medical Center 907-***-****

Richard Jeske, Corporate Compliance Officer, Alaska Native Tribal Health Consortium 907-***-****

Ray Struble, Director of Multi-Specialty Clinics, Alaska Native Medical Center, 907-***-****

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