Lori A. Cagno

*** * ****** *****, **********, NJ 07860

973-***-**** acqilu@r.postjobfree.com

Summary:

Targeting a Technical Writing/Project Management position, whereby utilizing my skills, experience, education and knowledge as a data collector, technical writer, facilitator and team member. Follow ISO 9000 standards when applicable. Adjust quickly to any given environment, excellent communication skills and adapt quickly with minimal supervision.

Skills and Experience:

Updated and audited training matrix for entire company

Evaluated and audited batch records for QA according to FDA regulations

Document Control (editing, writing, publishing user friendly documents corporate wide)

Business Process Management - corporate wide for telecom company (now part of T-Mobile)

Microsoft Office, Access, Visio, Outlook, dBase, Powerpoint, PageMaker, Peoplesoft, Mercury Gate (logistics)

Management experience - Customer Service Manager and Technical Writing Manager

ISO 9000 documentation standards, APEX, Alterian, GMPs, APICS

Team /Cross Functional Facilitator

SAP, GMP, Process Management/Report Writing

Employment:

PINNACLE TELECOM GROUP, LLC - Cedar Knolls, NJ April 2015 - present

Working from home, I produce RF Compliance reports for T-Mobile FCC regulations. With downloaded data, I analyze, evaluate and produce standard reports based on the information given. Heavy use of MS Word/ Excel/Box.com - Workload insufficient for fulltime.

CARBON EXPRESS - Wharton, NJ May 2014 - Sept. 2014

Managed multiple accounts and handled dispatch. A TMS system was used for order entry, dispatch and report generation. Document processes and procedures.

UNETTE CORPORATION - Customer/Sales Support - Randolph, NJ Feb 2013 - May 2014

I handled multiple accounts from order entry, production reporting, QA results and logistics. I used an SAP system for order entry, production and report generation. Primary focus on major account, resolving customer issues while transitioning to contract filling.

CARBON EXPRESS - Customer Service/Dispatch - Wharton, NJ Oct 2012 - Feb 2013

Handled Dispatch for multiple accounts and resolved customer concerns. Order entry, dispatch and report generation using TMS system.

ODYSSEY OVERLAND - Logistics Planner - Hackettstown, NJ Feb 2010 – Aug 2012

I researched, rated and secured carriers to haul chemical, liquid bulk products exclusively for Dow Chemical. Company relocated to North Carolina.

COUNTY/FLAGLER COUNTY SCHOOL SYSTEM - Substitute Teacher (K-12) Jan 2006 – Jan 2009

OMNIPOINT COMMUNICATIONS - Manager of Technical Writers/Information Process Management - Cedar Knolls, NJ Oct 1997 – July 2000

Designed, implemented, trained and managed Technical Writers within Network Engineering Ops. Lead corporate wide Process Management project, working with SMEs and cross functional teams.

STULL CLOSURE TECHNOLOGIES - Systems Coordinator/Technical Writer - Randolph, NJ Oct 1993 – Oct 1997

Created, implemented and documented all systems, both manual and automated. From forms design, policy and procedures to specific work instructions. Worked with cross functional teams, facilitated system improvements.

Designed, implemented and trained all personnel on Safety OSHA requirements and machine monitoring MATTEC

Warner Lambert- HRIC Analyst - Morris Plains, NJ

Analyzed, evaluated and programmed given reports for Human Resources using IDMS database. Conducted personnel audits and reported findings to upper management.

Education:

Montclair State College, Upper Montclair, NJ GPA 3.7

B.S. Business Administration, concentration in Office Systems Administration

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