Kara Bernatowicz

acqilt@r.postjobfree.com ~ 732-***-****

EXPERIENCE

-20 years experience in Business Management for Telecommunications, Technology, Publishing and Marketing

-Expert knowledge of project management, budget management and financial forecasting; exceptionally skilled at restructuring processes to eliminate redundancies and inefficiencies

-Excellent communication, administrative and supervisory skills; experience ma naging a staff including hiring, terminating, scheduling and evaluating employees

-Adept at translating business/customer needs into technical instructions/reports, creating project plans/proposals

-Extremely detail oriented and organized; responsible for maintaining tight deadlines and quality control and managing extensive databases of assets and information

SOFTWARE AND OS

-Expert Microsoft Excel, Word, PowerPoint, Outlook/Entourage skills and Adobe Acrobat Pro

-Can troubleshoot hardware/software problems for Mac and PC; experience in UNIX, HTML5, XML and JSON

-Expert knowledge of Oracle E-Business Suite, Concur Travel and Expense Management, Runzheimer Expense Source and Catalyst Sourcenet Solutions Invoicing

EMPLOYMENT

Hydro4ge Inc., Project Manager

Archbald, PA; December 2013 - October 2014

-Managed software development for interactive web applications through full lifecycle: created proposals and project plans, budget, timetables, milestones and maintained constant contact with clients. Scheduled in-house and freelance developers based on project scope, priorities and deliverable dates and maintained constant contact with clients.

-Performed edits, updates, translations and all rounds of QA and testing for HTML/JSON/XML.

-Oversaw and performed weekly and monthly invoice runs, reviewed invoices and billing for accuracy.

Lehigh Valley Health Network, Medical Student Specialist

Allentown, PA; July 2013 - December 2013

-Reviewed applications for incoming medical students and ensure submission of all documentation; coordinated students’ departmental assignments; prepared orientation and housing arrangements.

-Improved storage system of student information by transferring data online, thus eliminating need for hard copies; significantly reduced costs and staff time needed to reference, file and archive information.

Rodale Inc., Prevention Magazine, Editorial Business Coordinator

Emmaus, PA; July 2010 - June 2012

-Managed budget of $200K per month for all editorial, art and design costs; prepared monthly financial forecast and month-end actual cost data reports for all Prevention branded print magazines, iPad edition and Prevention.com.

-Maintained close communication with Managing Editor, Photo Director, Art Director and Senior Executive Finance Director to ensure edit and art estimates were accurate and under budget.

-Oversaw invoice processing, communicated with vendors, freelance staff and independent contractors to facilitate payments and solve billing disputes.

-Created and updated issue lineups; created automated calculation of percentage of book by topic that updates dynamically.

-Maintained database of expense estimates and actual costs; created automated monthly issue estimates and actual costs tracking reports; ensured accuracy of data in Oracle datab ase and General Ledger.

-Point of contact for legal inquiries, including contract management; coordinated travel arrangements, meeting space and expense reports for all staff.

MMM Strategies, Office Manager

East Rutherford, NJ; August 2007 - July 2010

-Managed Territory Manager’s calendar for meetings and travel; coordinated and booked travel arrangements and planned logistics for group events.

-Prepared and completed quarterly business plans; wrote copy for and edited marketing materials and presentations.

-Maintained strict organization of contacts database, revenue statistics and hard copy files.

IDT Telecom, Director of Global Traffic Operations

Newark, NJ; March 2004 - August 2007

-Patent Pending – United States Patent 200******** - Telecommunications-based link monitoring system.

-Subject Matter Expert of call volume metrics and bandwidth usage versus infrastructure need; team member involved in international reengineering effort resulting in the consolidation of internal network capa city for a total savings of $4 million annually.

-Integrated 10 legacy, multi-user, international databases into an IDT proprietary Oracle system which improved efficiency and time management for the Operations and Commercial teams; tracked metrics for qual ity, pricing, account usage and team responsiveness.

-Managed daily conversions of rate and location correlations to diversify use of wholesale accounts and achieve best cost routing; personally worked on major conversions that amounted to an annual savings of over $1 Million.

-Reported directly to the Vice President; managed 3 Technical Customer Service and Operations teams totaling 25 team members, 6 direct reports including two Managers and one Supervisor.

-Co-designed and implemented automated management o f over 3000 customer and carrier accounts within IDT’s global network; managed network traffic management of IDT’s global 80 switch network; worked directly, both remotely and in-person, with the Commercial and Technical Teams in our major sites around the US, London, Hong Kong, Brazil, Argentina and Ireland.

-Evaluated new vendor hardware and software; negotiated terms and advised vendors and customers in preliminary stages of installation, and throughout duration of interconnect.

IDT Telecom, Manager of Global Routing

Piscataway, NJ; December 2000 - March 2004

-Managed team of 12 routing analysts.

-Project managed software releases and critical systems upgrades.

-Resolved escalated customer service issues for commercial account managers and clients, proactively tracked root cause, and modified procedures/processes to prevent reoccurrence.

IDT Telecom, Senior Routing Analyst

Piscataway, NJ; September 1998 - December 2000

-Worked with IDT proprietary software to manage a “least cost routing” structure, monitor network integrity and quality, and provide direct customer service.

-Created and maintained databases including product inventory, equipment location, pricing and account information.

-Designed and enhanced software, databases and procedures in order to improve efficiency.

IDT Global (InterExchange), Site Manager and UK/US Liaison

London, England, UK; December 1996 - September 1998

-Managed London operations for IDT’s first international switching facility as the only resident employee.

-Built the local customer base from the ground up, scheduled and attended sales meetings, facilitated interconnects, resolved customer service issues involving hardware and software, and maintained communication with accounts throughout the duration of the relationship.

-Installed and monitored telecom hardware; assisted the US based technical and sales teams with on -site operations; traveled quarterly between offices; Managed purchasing, shipping, receiving and inventory.

VOLUNTEER WORK

Liv with Autism Foundation, Event and Campaign Planner, Mountain Top, PA, September 2010 - Present

-Organize, plan, execute and attend fundraising events.

-Assist with marketing and promotion of upcoming events and sponsorship opportunities.

-Build relationships with past and potential donors on both individual and corporate levels.

Superstorm Sandy Benefit Dinner, Co-Host, Metuchen, NJ, February 2013

-Liaise with venue on estimated head count and menu; procure donations for and manage Silent Auction; prepare promotions and marketing. Track guest list including donations received and tickets purchased in advance.

EDUCATION

B.S., Criminal Justice, University of Scranton, 1996

Sociology and Law, London School of Economics, 1995-1996

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